Med-Metrix
Senior Process Improvement Consultant (Remote)
Med-Metrix, Parsippany, New Jersey, United States
Overview
Senior Process Improvement Consultant (Remote) role at Med-Metrix. The Senior Process Improvement Consultant will work closely with both internal staff as well as the client to assess, design, test and deploy the Med-Metrix Workflow products. This position requires management of the project and the client expectations and the ability to identify operational inefficiencies and propose solutions. The Senior Process Improvement Consultant will lead clients through the change management process and translating business needs into program requirements, preferably in the Hospital Revenue Cycle environment. Responsibilities
Lead the assessment, design, testing and deployment of Patient Financial Services and Patient Access Workflow products for Med-Metrix clients Work with the client to ascertain existing workflow processes, perform “as is” assessments and develop “to be” process flows with the client Manage communication with the client Executive Team as well as internal leaders with regard to priorities and potential project risks Identify operational processes that are possible improvement opportunities and communicate those with clients through constructive and data driven communication Collaborate with the team of Workflow Consultants to develop design documentation detailing application configuration logic for the Technical Team to ensure that all aspects of process and data flow have been captured and meet operational requirements Test and diagnose application configuration issues and work directly with the Technical Team to ensure systems are programmed to match processes outlined during design phase Play an integral role in client assessments and the development of recommendations that involve Med-Metrix solutions Understand and comply with Information Security and HIPAA policies and procedures at all times Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Report any security or HIPAA violations or concerns to the HIPAA Officers in a timely fashion Use, protect and disclose patients’ protected health information (PHI) only in accordance with HIPAA standards Qualifications
A Bachelor’s Degree or equivalent work experience 4+ Years direct experience working in an implementation setting, preferably with Patient Accounting and/or Patient Access provider settings Strong analytical skills, including the ability to troubleshoot, understand and summarize key issues Knowledge of how to develop and utilize Key Performance Indicators (KPIs) to track and measure success Application System Configuration & Testing experience, working directly with a Technical team a plus Understanding of Revenue Cycle Processes and data flow from Patient Access through Patient Accounting High proficiency with MS Office, particularly Excel and Visio Collaborative, problem solving and decision-making abilities Ability to work well individually and in a rapidly changing environment Independent and self-motivated Energetic with strong desire to learn Working Conditions
Willingness to work a flexible schedule and occasionally outside of normal business hours when needed Travel to client sites required Ability to work from the Jersey City, NJ office when not onsite with clients Physical Demands: The employee is occasionally required to move around the work area; sit; perform tasks; operate tools and other office equipment; extend arms; kneel; talk and hear Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress Work Environment: The noise level in the work environment is usually minimal Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, or any other characteristic protected by federal, state or local law. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries: Hospitals and Health Care
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Senior Process Improvement Consultant (Remote) role at Med-Metrix. The Senior Process Improvement Consultant will work closely with both internal staff as well as the client to assess, design, test and deploy the Med-Metrix Workflow products. This position requires management of the project and the client expectations and the ability to identify operational inefficiencies and propose solutions. The Senior Process Improvement Consultant will lead clients through the change management process and translating business needs into program requirements, preferably in the Hospital Revenue Cycle environment. Responsibilities
Lead the assessment, design, testing and deployment of Patient Financial Services and Patient Access Workflow products for Med-Metrix clients Work with the client to ascertain existing workflow processes, perform “as is” assessments and develop “to be” process flows with the client Manage communication with the client Executive Team as well as internal leaders with regard to priorities and potential project risks Identify operational processes that are possible improvement opportunities and communicate those with clients through constructive and data driven communication Collaborate with the team of Workflow Consultants to develop design documentation detailing application configuration logic for the Technical Team to ensure that all aspects of process and data flow have been captured and meet operational requirements Test and diagnose application configuration issues and work directly with the Technical Team to ensure systems are programmed to match processes outlined during design phase Play an integral role in client assessments and the development of recommendations that involve Med-Metrix solutions Understand and comply with Information Security and HIPAA policies and procedures at all times Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties Report any security or HIPAA violations or concerns to the HIPAA Officers in a timely fashion Use, protect and disclose patients’ protected health information (PHI) only in accordance with HIPAA standards Qualifications
A Bachelor’s Degree or equivalent work experience 4+ Years direct experience working in an implementation setting, preferably with Patient Accounting and/or Patient Access provider settings Strong analytical skills, including the ability to troubleshoot, understand and summarize key issues Knowledge of how to develop and utilize Key Performance Indicators (KPIs) to track and measure success Application System Configuration & Testing experience, working directly with a Technical team a plus Understanding of Revenue Cycle Processes and data flow from Patient Access through Patient Accounting High proficiency with MS Office, particularly Excel and Visio Collaborative, problem solving and decision-making abilities Ability to work well individually and in a rapidly changing environment Independent and self-motivated Energetic with strong desire to learn Working Conditions
Willingness to work a flexible schedule and occasionally outside of normal business hours when needed Travel to client sites required Ability to work from the Jersey City, NJ office when not onsite with clients Physical Demands: The employee is occasionally required to move around the work area; sit; perform tasks; operate tools and other office equipment; extend arms; kneel; talk and hear Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress Work Environment: The noise level in the work environment is usually minimal Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, or any other characteristic protected by federal, state or local law. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries: Hospitals and Health Care
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