EY
Technology Consulting - Managed Services - Digital Engineering Operations Servic
EY, Richmond, Virginia, United States, 23214
Technology Consulting - Managed Services - Digital Engineering Operations Services - Senior Manager
Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Overview
EY's Technology Operations Managed Services team (Tech Ops) builds out solutions for application managed services and digital engineering solutions, focusing on large, complex managed service deals. The Senior Manager will lead the delivery, transformation, and optimization of digital engineering services across client engagements, driving innovation and ensuring alignment with EY’s quality standards and client expectations. Your Key Responsibilities Lead end-to-end delivery of digital engineering operations services across multiple client engagements.
Manage client relationships and ensure high levels of satisfaction and service quality.
Drive operational excellence through automation, DevOps practices, and continuous improvement initiatives.
Collaborate with cross-functional teams to align engineering services with business goals.
Oversee service level agreements (SLAs), performance metrics, and governance frameworks.
Mentor and develop team members, fostering a culture of innovation and accountability.
Support business development efforts including proposals, presentations, and client workshops.
Ensure compliance with EY’s risk management and security standards.
Qualifications Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred.
15+ years of experience in digital engineering, IT operations, or managed services, with at least 5 years in a leadership role.
Strong understanding of agile methodologies, DevOps, CI/CD pipelines, and cloud-native architectures.
Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes.
Excellent communication, leadership, and stakeholder management skills.
Relevant certifications such as PMP, Scrum Master, or DevOps certifications are a plus.
What We Offer You Comprehensive compensation and benefits package with base salary ranges and Total Rewards including medical and dental coverage, pension and 401(k) plans, and paid time off.
Hybrid work model with most client-serving roles expected to work in person 40-60% of the time.
Flexible vacation policy and designated EY holidays, with accommodations for personal and family needs.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions, in more than 150 countries and territories. EY is an equal employment opportunity employer. EY provides equal opportunity to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you need an accommodation during the application process, contact EY’s Talent Shared Services Team (TSS). Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Professional Services
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Location: Anywhere in Country At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Overview
EY's Technology Operations Managed Services team (Tech Ops) builds out solutions for application managed services and digital engineering solutions, focusing on large, complex managed service deals. The Senior Manager will lead the delivery, transformation, and optimization of digital engineering services across client engagements, driving innovation and ensuring alignment with EY’s quality standards and client expectations. Your Key Responsibilities Lead end-to-end delivery of digital engineering operations services across multiple client engagements.
Manage client relationships and ensure high levels of satisfaction and service quality.
Drive operational excellence through automation, DevOps practices, and continuous improvement initiatives.
Collaborate with cross-functional teams to align engineering services with business goals.
Oversee service level agreements (SLAs), performance metrics, and governance frameworks.
Mentor and develop team members, fostering a culture of innovation and accountability.
Support business development efforts including proposals, presentations, and client workshops.
Ensure compliance with EY’s risk management and security standards.
Qualifications Bachelor’s degree in Computer Science, Engineering, or related field; Master’s degree preferred.
15+ years of experience in digital engineering, IT operations, or managed services, with at least 5 years in a leadership role.
Strong understanding of agile methodologies, DevOps, CI/CD pipelines, and cloud-native architectures.
Experience with engineering platforms such as GitHub, GitLab, Jira, Jenkins, and Kubernetes.
Excellent communication, leadership, and stakeholder management skills.
Relevant certifications such as PMP, Scrum Master, or DevOps certifications are a plus.
What We Offer You Comprehensive compensation and benefits package with base salary ranges and Total Rewards including medical and dental coverage, pension and 401(k) plans, and paid time off.
Hybrid work model with most client-serving roles expected to work in person 40-60% of the time.
Flexible vacation policy and designated EY holidays, with accommodations for personal and family needs.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis. For those living in California, please click here for additional information. EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. EY | Building a better working world. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions, in more than 150 countries and territories. EY is an equal employment opportunity employer. EY provides equal opportunity to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you need an accommodation during the application process, contact EY’s Talent Shared Services Team (TSS). Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Professional Services
#J-18808-Ljbffr