The Sports Facilities Companies
Guest Services Team Member - Sand Mountain Park & Amphitheater
The Sports Facilities Companies, Albertville, Alabama, United States, 35951
GUEST SERVICES TEAM MEMBER
- Sand Mountain Park & Amphitheater
Sports Facilities Management, LLC
LOCATION: Albertville, AL
DEPARTMENT: GUEST SERVICES
REPORTS TO: GUEST SERVICES COORDINATOR
STATUS: PART-TIME (NON-EXEMPT) ABOUT THE COMPANY:
Sand Mountain Park & Amphitheater is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Albertville, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Sand Mountain Park & Amphitheater is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Guest Services Team Member is expected to provide world-class customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. In addition, this position will also provide registration, membership and scheduling support with a variety of clerical activities and related tasks.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Provide world class care within our child watch team
Directly aligns with the venue's Mission Statement and Core Values
Helps ensure every guest/member receives a Warm Welcome and a Fond Farewell during their visit
Assists with inbound and outbound phone calls while consistently delivering our Customer Experience Standards
Assist Guest Services Coordinator with member enrollment, check in and relations
Cultivate an environment of world-class guest service with enthusiasm to all visitors, members and customers
Register guests for memberships, day-passes, leagues, camps, clinics, drop-ins, etc.
Be knowledgeable about prices, programming and the daily venue schedule
Maintain confidentiality with guest and Team Member information
Resolve all guest concerns and complaints and/or direct to appropriate Manager
Assist with developing the Summer Day Camp and Child Watch programming
Assist with scheduling and coordinating all facility events and parties
Ensure all party details are executed as planned, tracked with detailed and organized files
Ensure all birthday parties are being executed in every aspect according to the venue standards
Additional tasks assigned by management
THE IDEAL CANDIDATE HAS:
A strong passion for serving
Proficient administration skills
Proven ability to learn new software programs
Proven success in managing multiple tasks at one time
Experience and success in customer service, leadership and organization
Action-oriented personality with a 'get it done' attitude and proficiency for efficiency
MINIMUM QUALIFICATIONS:
Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must be detail-oriented and have outstanding organizational skills
Ability to remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, members, guests, visitors, spectators, leaders, and fellow Team Members
Commitment to the safety and wellbeing of others
WORKING CONDITIONS AND PHYSICAL DEMANDS:
Must be able to lift 20 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
Will be required to operate a computer
Facility has intermittent noise
- Sand Mountain Park & Amphitheater
Sports Facilities Management, LLC
LOCATION: Albertville, AL
DEPARTMENT: GUEST SERVICES
REPORTS TO: GUEST SERVICES COORDINATOR
STATUS: PART-TIME (NON-EXEMPT) ABOUT THE COMPANY:
Sand Mountain Park & Amphitheater is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Albertville, AL. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Sand Mountain Park & Amphitheater is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY:
The Guest Services Team Member is expected to provide world-class customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. In addition, this position will also provide registration, membership and scheduling support with a variety of clerical activities and related tasks.
PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Provide world class care within our child watch team
Directly aligns with the venue's Mission Statement and Core Values
Helps ensure every guest/member receives a Warm Welcome and a Fond Farewell during their visit
Assists with inbound and outbound phone calls while consistently delivering our Customer Experience Standards
Assist Guest Services Coordinator with member enrollment, check in and relations
Cultivate an environment of world-class guest service with enthusiasm to all visitors, members and customers
Register guests for memberships, day-passes, leagues, camps, clinics, drop-ins, etc.
Be knowledgeable about prices, programming and the daily venue schedule
Maintain confidentiality with guest and Team Member information
Resolve all guest concerns and complaints and/or direct to appropriate Manager
Assist with developing the Summer Day Camp and Child Watch programming
Assist with scheduling and coordinating all facility events and parties
Ensure all party details are executed as planned, tracked with detailed and organized files
Ensure all birthday parties are being executed in every aspect according to the venue standards
Additional tasks assigned by management
THE IDEAL CANDIDATE HAS:
A strong passion for serving
Proficient administration skills
Proven ability to learn new software programs
Proven success in managing multiple tasks at one time
Experience and success in customer service, leadership and organization
Action-oriented personality with a 'get it done' attitude and proficiency for efficiency
MINIMUM QUALIFICATIONS:
Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must be detail-oriented and have outstanding organizational skills
Ability to remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, members, guests, visitors, spectators, leaders, and fellow Team Members
Commitment to the safety and wellbeing of others
WORKING CONDITIONS AND PHYSICAL DEMANDS:
Must be able to lift 20 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bend
Will be required to operate a computer
Facility has intermittent noise