Ciena
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Employer:
Ciena Communications, Inc. Job Title:
Consultant, Sales Engineering Job Location:
San Jose, California Job Type:
Full Time The annual pay range for this position is $139,235.00 - $208,267.00/year Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided pertains specifically to the primary location. Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. How You Will Contribute:
Duties:
Provide support with laboratory product evaluation efforts for all Ciena platforms currently deployed within large GCN backbone networks, including Waveserver, 6500-S Series, and 6500-RLS. Offer ongoing support to customer Engineering teams, providing technical assistance and guidance for Waveserver, 6500-S Series, and 6500-RLS. Translate customer defined use cases into internal product technical requests and manage the technical feature request list throughout its lifecycle. Manage the list of existing product defects impacting GCN customer field deployed applications, both internally and externally. Work closely with customers and internal engineering teams to ensure timely resolution. Collaborate with Ciena Product Line Management team and represent the customer in all internal activities related to software release management. Work with Ciena Quality Management teams to ensure that commercially agreed quality standards are met for all hardware, software, and services provided. Requirements:
The Must Haves:
Employer will accept a Master’s degree or foreign equivalent in Engineering Management, Computer Science, Computer Engineering or related field and two (2) years of experience in the job offered or in a Sales Engineering-related occupation. DWDM technologies deployed in large-scale Global Content Delivery or Cloud Operator DCI, Metro and regional/long-haul optical transport networks; Programable NBIs such as NETCONF, RESTCONF, OpenConfig as well as legacy NBIs such as TL1 and SNMP; Providing customer support with New Product Introduction activities, laboratory system configuration and debugging activities; Providing training support and technical consultation with platform integration into customer back-office systems as well as delivering training courses and performing course audits; Project and Release Management - managing product features, defects, and software releases; Presenting engineering updates and account statuses to both internal and external stakeholders; and Managing service and hardware purchase orders and quotes. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. We are committed to building and fostering an environment in which our employees feel respected, valued, and heard.
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Ciena Communications, Inc. Job Title:
Consultant, Sales Engineering Job Location:
San Jose, California Job Type:
Full Time The annual pay range for this position is $139,235.00 - $208,267.00/year Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided pertains specifically to the primary location. Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence. How You Will Contribute:
Duties:
Provide support with laboratory product evaluation efforts for all Ciena platforms currently deployed within large GCN backbone networks, including Waveserver, 6500-S Series, and 6500-RLS. Offer ongoing support to customer Engineering teams, providing technical assistance and guidance for Waveserver, 6500-S Series, and 6500-RLS. Translate customer defined use cases into internal product technical requests and manage the technical feature request list throughout its lifecycle. Manage the list of existing product defects impacting GCN customer field deployed applications, both internally and externally. Work closely with customers and internal engineering teams to ensure timely resolution. Collaborate with Ciena Product Line Management team and represent the customer in all internal activities related to software release management. Work with Ciena Quality Management teams to ensure that commercially agreed quality standards are met for all hardware, software, and services provided. Requirements:
The Must Haves:
Employer will accept a Master’s degree or foreign equivalent in Engineering Management, Computer Science, Computer Engineering or related field and two (2) years of experience in the job offered or in a Sales Engineering-related occupation. DWDM technologies deployed in large-scale Global Content Delivery or Cloud Operator DCI, Metro and regional/long-haul optical transport networks; Programable NBIs such as NETCONF, RESTCONF, OpenConfig as well as legacy NBIs such as TL1 and SNMP; Providing customer support with New Product Introduction activities, laboratory system configuration and debugging activities; Providing training support and technical consultation with platform integration into customer back-office systems as well as delivering training courses and performing course audits; Project and Release Management - managing product features, defects, and software releases; Presenting engineering updates and account statuses to both internal and external stakeholders; and Managing service and hardware purchase orders and quotes. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. We are committed to building and fostering an environment in which our employees feel respected, valued, and heard.
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