Double Good LP.
Overview
Double Good’s mission is to create joy. We create joy with our delectable and award-winning popcorn, our fundraising platform, and our Kids Foundation which hosts Double Good Days events for children with special needs and their families. We have a strong social mission and are excited about growth and the possibility of you joining our team as a Customer Operations Analyst. Location - This is a hybrid role with on-site presence required every Wednesday and Thursday at our downtown office, and additional on-site days as needed. About the role
Job Purpose:
To empower Double Good’s customer-facing teams by transforming operational data into actionable insights. The Customer Operations Analyst synthesizes data across partnerships, customer success, market development, revenue operations, and support to evaluate performance, guide strategy, assist with attribution, optimize processes, and improve customer outcomes. This role is highly analytical and varies across projects, ambiguity, and communicating results to senior leadership. Scope and Range: Supports customer-facing teams across the entire customer lifecycle, from acquisition to retention. Collaborates with the central data function to ensure metrics are clearly defined and data is accessible. Operates independently on data collection, cleaning, analysis, and visualization to translate insights into action. Ensures consistent measurement standards and best practices in reporting across customer operations. Responsibilities
Data Collection & Integration Aggregate data from CRM platforms, data warehouse, revenue systems, and partner platforms to ensure data is accurate, accessible, actionable, and up-to-date. Cross-Functional Collaboration Partner with the central data team to communicate data needs, pipelines, and structures required to analyze customer operations effectively. Partner with marketing, finance, and product teams to share insights and ensure accuracy. Analysis & Insights Use descriptive, diagnostic, and predictive analytics to uncover trends, identify inefficiencies, and model customer lifetime value, retention, intervention success, impact of customer interactions on flywheel performance, and partnership performance. Identify customer segments and support A/B and multivariate testing across retention, cold outreach, and intervention initiatives to improve conversion, engagement, and retention. Build dashboards and reports to convey insights clearly to operations and leadership teams. Process Optimization Recommend adjustments to improve performance across customer success, support, and partnerships such as: workflow changes, resource allocation, or tooling enhancements. Trend Monitoring Stay current with revenue operations analytics tools and industry best practices to continually enhance data capabilities. Standards & Governance Help define, enforce, and document measurement frameworks and analytics processes across customer operations. Experience & Skills we value 3+ years of experience in customer operations, business analytics, or a similar role Experience supporting customer success, support, sales, or revenue operations teams Familiarity with testing methodologies (e.g., A/B testing) and segmentation is a strong plus Experience working with CRM systems (e.g. Hubspot) Proficient in SQL and relational databases for data querying and manipulation Familiarity with Python or R for advanced analysis and modeling Basic knowledge of APIs and data integration Expertise in attribution frameworks Strong skills in Excel and Looker Ability to conduct descriptive, diagnostic, predictive, and prescriptive analytics Strong critical thinking, hypothesis formulation, and data storytelling capabilities Excellent verbal and written communication; adept at presenting complex findings in compelling narratives to cross-functional peers and leadership Proven ability to collaborate with cross-functional teams and influence decisions Strong organizational skills and meticulous attention to data accuracy and reporting standards A data-driven mindset with curiosity about performance drivers and how to improve outcomes continuously Education & Experience
Bachelor’s degree in Analytics, Statistics, Mathematics, Computer Science, Economics, Business Operations, or a related quantitative field Equal Pay Disclosure
We’re on a mission to create more joy in people’s lives, including our internal employees. We offer a competitive compensation and benefits plan. Base Pay range for this position: $57,500 - $82,000 Target Annual Bonus: 10% of base salary The final discretionary compensation that will be offered for this role depends on factors such as job-related knowledge, skills, experience, and market location. Double Good offers competitive benefits including medical, dental and vision coverage with plans that can fit each teammate’s needs. We offer immediate vesting in our 401k plan, paid time off, company-paid leaves and other perks including a Popcorn Allowance (yup, free popcorn!). Visit the Careers page on our website for more information at https://www.doublegood.com/careers. Double Good is an Equal Opportunity and Affirmative Action employer, complying with federal and state laws. We are committed to Equal Employment opportunity. Qualified candidates will be considered regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability. The EEO is the law. Application
Interested in building your career at Double Good? Get future opportunities sent straight to your email.
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Double Good’s mission is to create joy. We create joy with our delectable and award-winning popcorn, our fundraising platform, and our Kids Foundation which hosts Double Good Days events for children with special needs and their families. We have a strong social mission and are excited about growth and the possibility of you joining our team as a Customer Operations Analyst. Location - This is a hybrid role with on-site presence required every Wednesday and Thursday at our downtown office, and additional on-site days as needed. About the role
Job Purpose:
To empower Double Good’s customer-facing teams by transforming operational data into actionable insights. The Customer Operations Analyst synthesizes data across partnerships, customer success, market development, revenue operations, and support to evaluate performance, guide strategy, assist with attribution, optimize processes, and improve customer outcomes. This role is highly analytical and varies across projects, ambiguity, and communicating results to senior leadership. Scope and Range: Supports customer-facing teams across the entire customer lifecycle, from acquisition to retention. Collaborates with the central data function to ensure metrics are clearly defined and data is accessible. Operates independently on data collection, cleaning, analysis, and visualization to translate insights into action. Ensures consistent measurement standards and best practices in reporting across customer operations. Responsibilities
Data Collection & Integration Aggregate data from CRM platforms, data warehouse, revenue systems, and partner platforms to ensure data is accurate, accessible, actionable, and up-to-date. Cross-Functional Collaboration Partner with the central data team to communicate data needs, pipelines, and structures required to analyze customer operations effectively. Partner with marketing, finance, and product teams to share insights and ensure accuracy. Analysis & Insights Use descriptive, diagnostic, and predictive analytics to uncover trends, identify inefficiencies, and model customer lifetime value, retention, intervention success, impact of customer interactions on flywheel performance, and partnership performance. Identify customer segments and support A/B and multivariate testing across retention, cold outreach, and intervention initiatives to improve conversion, engagement, and retention. Build dashboards and reports to convey insights clearly to operations and leadership teams. Process Optimization Recommend adjustments to improve performance across customer success, support, and partnerships such as: workflow changes, resource allocation, or tooling enhancements. Trend Monitoring Stay current with revenue operations analytics tools and industry best practices to continually enhance data capabilities. Standards & Governance Help define, enforce, and document measurement frameworks and analytics processes across customer operations. Experience & Skills we value 3+ years of experience in customer operations, business analytics, or a similar role Experience supporting customer success, support, sales, or revenue operations teams Familiarity with testing methodologies (e.g., A/B testing) and segmentation is a strong plus Experience working with CRM systems (e.g. Hubspot) Proficient in SQL and relational databases for data querying and manipulation Familiarity with Python or R for advanced analysis and modeling Basic knowledge of APIs and data integration Expertise in attribution frameworks Strong skills in Excel and Looker Ability to conduct descriptive, diagnostic, predictive, and prescriptive analytics Strong critical thinking, hypothesis formulation, and data storytelling capabilities Excellent verbal and written communication; adept at presenting complex findings in compelling narratives to cross-functional peers and leadership Proven ability to collaborate with cross-functional teams and influence decisions Strong organizational skills and meticulous attention to data accuracy and reporting standards A data-driven mindset with curiosity about performance drivers and how to improve outcomes continuously Education & Experience
Bachelor’s degree in Analytics, Statistics, Mathematics, Computer Science, Economics, Business Operations, or a related quantitative field Equal Pay Disclosure
We’re on a mission to create more joy in people’s lives, including our internal employees. We offer a competitive compensation and benefits plan. Base Pay range for this position: $57,500 - $82,000 Target Annual Bonus: 10% of base salary The final discretionary compensation that will be offered for this role depends on factors such as job-related knowledge, skills, experience, and market location. Double Good offers competitive benefits including medical, dental and vision coverage with plans that can fit each teammate’s needs. We offer immediate vesting in our 401k plan, paid time off, company-paid leaves and other perks including a Popcorn Allowance (yup, free popcorn!). Visit the Careers page on our website for more information at https://www.doublegood.com/careers. Double Good is an Equal Opportunity and Affirmative Action employer, complying with federal and state laws. We are committed to Equal Employment opportunity. Qualified candidates will be considered regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability. The EEO is the law. Application
Interested in building your career at Double Good? Get future opportunities sent straight to your email.
#J-18808-Ljbffr