Whitestone Companies
Senior Vice President of Hotel Operations
Whitestone Companies, Columbus, Ohio, United States
Overview
Whitestone Companies is seeking a
Senior Vice President of Hotel Operations
to lead our hotel management division. This results-driven executive will oversee the operational performance of a multi-property hotel portfolio, ensuring each property delivers exceptional guest experiences, meets financial objectives, and upholds operational excellence. The Senior Vice President will partner with property leadership teams to guide strategy development, drive performance improvements, and maximize revenue. In addition, this role ensures alignment with brand standards, company policies, and industry best practices, fostering a culture of accountability, service, and continuous growth. Key Responsibilities
Partner with General Managers to oversee day-to-day hotel operations and resolve key property issues. Analyze individual property performance, identify opportunities for improvement, and drive changes in structure, process, or staffing as needed. Direct all operational departments to ensure service excellence and guest satisfaction. Monitor costs across departments, analyze operational results, and implement corrective actions where necessary. Evaluate and act on guest feedback, ensuring high levels of satisfaction and prompt resolution of issues. Conduct competitive analysis to identify and capitalize on opportunities to outperform competitors. Lead regular business reviews and strategy meetings with General Managers and senior leadership. Support the development of accurate financial forecasts, budgets, and long-term strategic plans. Ensure implementation and compliance with all brand standards and roll out new brand initiatives as needed. Collaborate with Food & Beverage leaders to develop profitable menu strategies and ensure effective inventory controls. Report operational performance to the CEO, providing insights and strategic recommendations. Promote effective risk management and safety programs across all properties. Ensure proper preventative maintenance and operational standards are consistently upheld. Lead efforts in revenue management, pricing strategy, and property-level sales and marketing initiatives. Approve major expenditures, control labor costs, and drive operational efficiencies. Foster internal communication through structured meetings and regular leadership updates. Promote talent development, succession planning, and career growth within hotel leadership teams. Perform other duties and strategic initiatives as assigned. Qualifications
Education & Experience Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Minimum 10 years of executive-level experience in hotel operations leadership. Knowledge, Skills & Abilities Advanced proficiency in Microsoft Office, especially Excel; familiarity with property management systems. Strong understanding of hotel sales, marketing, and revenue optimization strategies. Working knowledge of F&B inventory controls and profitability standards. Proven success in developing and managing budgets and financial plans. Exceptional leadership and team-building skills; able to inspire, train, and mentor diverse teams. Strong communication and interpersonal skills—both written and verbal. Skilled in conflict resolution, performance management, and decision-making. Comfortable presenting to executive leadership and large groups. Highly organized with the ability to manage multiple priorities and deadlines. Ability to analyze complex data, interpret financial/legal documents, and translate insights into action. Committed to developing internal talent pipelines and succession planning. Seniority level
Executive Employment type
Full-time Job function
General Business, Management, and Strategy/Planning Industries Hotels and Motels, Strategic Management Services, and Hospitality Get notified when a new job is posted.
#J-18808-Ljbffr
Whitestone Companies is seeking a
Senior Vice President of Hotel Operations
to lead our hotel management division. This results-driven executive will oversee the operational performance of a multi-property hotel portfolio, ensuring each property delivers exceptional guest experiences, meets financial objectives, and upholds operational excellence. The Senior Vice President will partner with property leadership teams to guide strategy development, drive performance improvements, and maximize revenue. In addition, this role ensures alignment with brand standards, company policies, and industry best practices, fostering a culture of accountability, service, and continuous growth. Key Responsibilities
Partner with General Managers to oversee day-to-day hotel operations and resolve key property issues. Analyze individual property performance, identify opportunities for improvement, and drive changes in structure, process, or staffing as needed. Direct all operational departments to ensure service excellence and guest satisfaction. Monitor costs across departments, analyze operational results, and implement corrective actions where necessary. Evaluate and act on guest feedback, ensuring high levels of satisfaction and prompt resolution of issues. Conduct competitive analysis to identify and capitalize on opportunities to outperform competitors. Lead regular business reviews and strategy meetings with General Managers and senior leadership. Support the development of accurate financial forecasts, budgets, and long-term strategic plans. Ensure implementation and compliance with all brand standards and roll out new brand initiatives as needed. Collaborate with Food & Beverage leaders to develop profitable menu strategies and ensure effective inventory controls. Report operational performance to the CEO, providing insights and strategic recommendations. Promote effective risk management and safety programs across all properties. Ensure proper preventative maintenance and operational standards are consistently upheld. Lead efforts in revenue management, pricing strategy, and property-level sales and marketing initiatives. Approve major expenditures, control labor costs, and drive operational efficiencies. Foster internal communication through structured meetings and regular leadership updates. Promote talent development, succession planning, and career growth within hotel leadership teams. Perform other duties and strategic initiatives as assigned. Qualifications
Education & Experience Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Minimum 10 years of executive-level experience in hotel operations leadership. Knowledge, Skills & Abilities Advanced proficiency in Microsoft Office, especially Excel; familiarity with property management systems. Strong understanding of hotel sales, marketing, and revenue optimization strategies. Working knowledge of F&B inventory controls and profitability standards. Proven success in developing and managing budgets and financial plans. Exceptional leadership and team-building skills; able to inspire, train, and mentor diverse teams. Strong communication and interpersonal skills—both written and verbal. Skilled in conflict resolution, performance management, and decision-making. Comfortable presenting to executive leadership and large groups. Highly organized with the ability to manage multiple priorities and deadlines. Ability to analyze complex data, interpret financial/legal documents, and translate insights into action. Committed to developing internal talent pipelines and succession planning. Seniority level
Executive Employment type
Full-time Job function
General Business, Management, and Strategy/Planning Industries Hotels and Motels, Strategic Management Services, and Hospitality Get notified when a new job is posted.
#J-18808-Ljbffr