Shaner Hotel Group
Front Desk Agent/Guest Services | Newark UD Courtyard
Shaner Hotel Group, Newark, Delaware, United States, 19711
Job Description
What You'll Do As a Guest Service Representative, you'll be the first and last impression of the hotel - the "face" of our property. Your daily responsibilities will include: Warmly welcoming and checking in guests according to Marriott standards Answering calls with professionalism (within 3 rings!) Handling guest requests, complaints, and special needs with confidence and care Managing room assignments, availability, and group activities Processing accurate check-outs and payments Balancing your cash bank and keeping it secure Communicating effectively with all departments to ensure a seamless guest experience Generating and distributing daily reports Following all policies for payment, credit, and cash handling And, of course, other duties as assigned - no two days are ever the same! What We're Looking For The ideal candidate will: Have strong communication skills and a friendly, professional demeanor Be tech-savvy and quick to learn hotel systems Love working with people and solving problems on the spot Stay calm under pressure and keep a positive attitude Be reliable, detail-oriented, and eager to help Perks & Benefits We take care of our team members with: 401(k) with company match Health, dental, vision, and life insurance Paid time off Employee assistance program Hotel & travel discounts Referral bonus program Flexible scheduling Apply Today! If you're ready to make a difference in every guest's stay -
apply now and join a team that loves what they do!
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
About the Team
Shaner Hotels has an amazing opportunity at our Courtyard Newark - UD. Located on a beautiful suburban campus, the Courtyard Newark-University of Delaware offers impeccable service coupled with state-of-the-art technology. Our beautifully appointed guestrooms offer all the comforts of home and feature well-lit workstations and complimentary Wi-Fi. We take pride in being one of Delaware's first "Green Lodging" establishments. The hotel is near many local businesses-including WL Gore, Bank of America, and Siemens-and we are adjacent to Clayton Hall Conference Center, a university-run facility that boasts over 40,000 square feet of meeting space. If it's fun you're looking for, you can test your luck at Delaware Park, experience some of Delaware's "tax-free" shopping at Christiana Mall or take in some culture in the neighboring Brandywine Valley.
What You'll Do As a Guest Service Representative, you'll be the first and last impression of the hotel - the "face" of our property. Your daily responsibilities will include: Warmly welcoming and checking in guests according to Marriott standards Answering calls with professionalism (within 3 rings!) Handling guest requests, complaints, and special needs with confidence and care Managing room assignments, availability, and group activities Processing accurate check-outs and payments Balancing your cash bank and keeping it secure Communicating effectively with all departments to ensure a seamless guest experience Generating and distributing daily reports Following all policies for payment, credit, and cash handling And, of course, other duties as assigned - no two days are ever the same! What We're Looking For The ideal candidate will: Have strong communication skills and a friendly, professional demeanor Be tech-savvy and quick to learn hotel systems Love working with people and solving problems on the spot Stay calm under pressure and keep a positive attitude Be reliable, detail-oriented, and eager to help Perks & Benefits We take care of our team members with: 401(k) with company match Health, dental, vision, and life insurance Paid time off Employee assistance program Hotel & travel discounts Referral bonus program Flexible scheduling Apply Today! If you're ready to make a difference in every guest's stay -
apply now and join a team that loves what they do!
About Us
Shaner Hotel Group
Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!
About the Team
Shaner Hotels has an amazing opportunity at our Courtyard Newark - UD. Located on a beautiful suburban campus, the Courtyard Newark-University of Delaware offers impeccable service coupled with state-of-the-art technology. Our beautifully appointed guestrooms offer all the comforts of home and feature well-lit workstations and complimentary Wi-Fi. We take pride in being one of Delaware's first "Green Lodging" establishments. The hotel is near many local businesses-including WL Gore, Bank of America, and Siemens-and we are adjacent to Clayton Hall Conference Center, a university-run facility that boasts over 40,000 square feet of meeting space. If it's fun you're looking for, you can test your luck at Delaware Park, experience some of Delaware's "tax-free" shopping at Christiana Mall or take in some culture in the neighboring Brandywine Valley.