Hyatt
Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work?
Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose:
to care for people so they can be their best.
Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.
Why should you work at the Park Hyatt Toronto? ·
Complimentary meal during shift ·
Paid medical days and paid personal days ·
Employer RRSP Matching Contributions ·
Complimentary hotel nights and discounts at Hyatt properties around the world ·
Extended Health and Dental benefits for you and your dependents 30 days after joining ·
Tuition reimbursement program ·
2023 and 2024 Great Place to Work Certified
SUMMARY About the Role –
Front Office Supervisor – Overnight
As a
Front Office Supervisor
at Park Hyatt Toronto, you will play a key role in leading and supporting the daily operations of the Front Office. You will serve as a mentor and role model for colleagues, ensuring that each interaction reflects Forbes 5-Star service standards. By combining leadership presence on the floor with behind-the-scenes coordination, you will help create seamless and memorable guest experiences. Some of the responsibilities include: ·
Supervise, support, and motivate Front Office colleagues in their daily tasks, ensuring a polished and luxury guest experience. ·
Act as a leader on duty, setting the tone for Forbes 5-Star service delivery and modeling genuine hospitality. ·
Manage guest arrivals and departures, ensuring smooth, accurate, and personalized service. ·
Respond promptly and professionally to guest inquiries, requests, or concerns, taking ownership of resolution while exceeding expectations. ·
Provide input into scheduling, staffing, and workload management to balance guest demand with labor efficiency. ·
Assist with the onboarding, training, and continuous development of colleagues, reinforcing Hyatt brand values and service culture. ·
Collaborate with Housekeeping, Concierge, Valet, and other departments to coordinate guest services and operational needs. ·
Maintain compliance with safety, security, cash handling, and key control procedures. ·
Complete shift reports, communicate key operational updates, and ensure accurate billing practices. ·
Act as Manager on Duty when required, supporting broader hotel operations. ·
Duties and responsibilities may evolve or be adjusted at any time based on the needs of the business.
Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. At Hyatt, diversity, equity, and inclusion are at the core of our purpose:
to care for people so they can be their best.
Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.
Why should you work at the Park Hyatt Toronto? ·
Complimentary meal during shift ·
Paid medical days and paid personal days ·
Employer RRSP Matching Contributions ·
Complimentary hotel nights and discounts at Hyatt properties around the world ·
Extended Health and Dental benefits for you and your dependents 30 days after joining ·
Tuition reimbursement program ·
2023 and 2024 Great Place to Work Certified
SUMMARY About the Role –
Front Office Supervisor – Overnight
As a
Front Office Supervisor
at Park Hyatt Toronto, you will play a key role in leading and supporting the daily operations of the Front Office. You will serve as a mentor and role model for colleagues, ensuring that each interaction reflects Forbes 5-Star service standards. By combining leadership presence on the floor with behind-the-scenes coordination, you will help create seamless and memorable guest experiences. Some of the responsibilities include: ·
Supervise, support, and motivate Front Office colleagues in their daily tasks, ensuring a polished and luxury guest experience. ·
Act as a leader on duty, setting the tone for Forbes 5-Star service delivery and modeling genuine hospitality. ·
Manage guest arrivals and departures, ensuring smooth, accurate, and personalized service. ·
Respond promptly and professionally to guest inquiries, requests, or concerns, taking ownership of resolution while exceeding expectations. ·
Provide input into scheduling, staffing, and workload management to balance guest demand with labor efficiency. ·
Assist with the onboarding, training, and continuous development of colleagues, reinforcing Hyatt brand values and service culture. ·
Collaborate with Housekeeping, Concierge, Valet, and other departments to coordinate guest services and operational needs. ·
Maintain compliance with safety, security, cash handling, and key control procedures. ·
Complete shift reports, communicate key operational updates, and ensure accurate billing practices. ·
Act as Manager on Duty when required, supporting broader hotel operations. ·
Duties and responsibilities may evolve or be adjusted at any time based on the needs of the business.