Inside Higher Ed
Assistant Director- Financial Aid Counselor
Inside Higher Ed, Boston, Massachusetts, us, 02298
Overview
The Assistant Director, Counselor communicates and disseminates financial aid information, policies and procedures to graduate and undergraduate students and families through in-person interviews, media and phone consultations. The role keeps staff abreast of policy and regulatory changes affecting student eligibility and ensures consistency in applying policies throughout the Financial Aid Services organization. The Counselor requires thorough knowledge of all federal and state regulations and institutional policies governing the financial aid programs. The Assistant Director, Counselor acts independently in counseling students, awarding aid and adjusting aid packages; and is responsible for the financial aid application verification process. The incumbent uses professional judgment, in accordance with federal regulations, to adjust financial aid awards due to unique family situations, student enrollment plans and in coordination of external aid awards. In addition, the Assistant Director, Counselor is responsible for managing federal, state and/or institutional financial aid programs as assigned, including awarding, disbursing, reconciling cash receipts and expenditures and monthly/annual reconciliations. Responsibilities
Responsible for counseling students and families to achieve desired outcomes within the boundaries of financial aid regulations and institutional policies; counsel a caseload of students in all aspects of financial aid including, but not limited to, applying for aid, determination of need, packaging policies, disbursement, appeals process, changes to aid package, loan borrowing and student employment; this includes supporting specified populations (i.e. graduate students, second degree, accelerated master’s and consortium agreement participants). Manage federal, state and/or institutional programs, including but not limited to cash receipts and program expenditures. Responsible for all aspects of the federal verification process including organization of documents, recording correct data into PeopleSoft, verifying data items required under federal regulations, processing corrections, monitoring correction files, monitoring aid packages for accuracy relative to verified ISIR applications. Responsible for ensuring written materials accurately reflect the policies of the university and are compliant with federal and state regulations. Work closely with other university departments to ensure accurate information exchange regarding policies and procedures. Work as a member of the Financial Aid Services team to coordinate the dissemination of financial aid information to provide superior customer service to students and their families. Keep the Financial Aid Services department abreast of policy and regulatory changes affecting student eligibility and ensures consistency in applying these policies. Perform other duties as assigned. Qualifications
Bachelor's degree required with a minimum of three years of progressive experience in financial aid. Preferred Qualifications
Knowledge of and experience with PeopleSoft software or a similar student information system (preferred). Background and/or experience in counseling techniques (preferred). Knowledge, Skills and Abilities
Applied knowledge of regulatory requirements governing the financial aid programs. Knowledge of all federal and state regulations governing financial aid programs. Ability to deal effectively in high-stress situations. Ability to gain the confidence of students and their families. Strong analytical, interpersonal, management and organizational skills. Strong commitment to customer service. Ability to work evenings and weekends, as needed, for recruitment events and peak processing. Application Instructions
Please apply online with your resume, cover letter and list of three professional references. Review of candidates will begin following the application closing date. UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact HRDirect@umb.edu or 617-287-5150. Salary and Benefits
Pay Grade: 31. This is an exempt union position. All official salary offers must be approved by Human Resources. Job Details
Campus: UMass Boston Department: Financial Aid Office Type: Staff Full Time Location: Boston, MA Related Jobs
Senior Assistant Director, Graduate Financial Aid Assistant Director Financial Aid - School of Dental Medicine Assistant Director of Enrollment Management Assistant Director of Enrollment Research & Analytics Assistant Director of Recruitment & Enrollment
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The Assistant Director, Counselor communicates and disseminates financial aid information, policies and procedures to graduate and undergraduate students and families through in-person interviews, media and phone consultations. The role keeps staff abreast of policy and regulatory changes affecting student eligibility and ensures consistency in applying policies throughout the Financial Aid Services organization. The Counselor requires thorough knowledge of all federal and state regulations and institutional policies governing the financial aid programs. The Assistant Director, Counselor acts independently in counseling students, awarding aid and adjusting aid packages; and is responsible for the financial aid application verification process. The incumbent uses professional judgment, in accordance with federal regulations, to adjust financial aid awards due to unique family situations, student enrollment plans and in coordination of external aid awards. In addition, the Assistant Director, Counselor is responsible for managing federal, state and/or institutional financial aid programs as assigned, including awarding, disbursing, reconciling cash receipts and expenditures and monthly/annual reconciliations. Responsibilities
Responsible for counseling students and families to achieve desired outcomes within the boundaries of financial aid regulations and institutional policies; counsel a caseload of students in all aspects of financial aid including, but not limited to, applying for aid, determination of need, packaging policies, disbursement, appeals process, changes to aid package, loan borrowing and student employment; this includes supporting specified populations (i.e. graduate students, second degree, accelerated master’s and consortium agreement participants). Manage federal, state and/or institutional programs, including but not limited to cash receipts and program expenditures. Responsible for all aspects of the federal verification process including organization of documents, recording correct data into PeopleSoft, verifying data items required under federal regulations, processing corrections, monitoring correction files, monitoring aid packages for accuracy relative to verified ISIR applications. Responsible for ensuring written materials accurately reflect the policies of the university and are compliant with federal and state regulations. Work closely with other university departments to ensure accurate information exchange regarding policies and procedures. Work as a member of the Financial Aid Services team to coordinate the dissemination of financial aid information to provide superior customer service to students and their families. Keep the Financial Aid Services department abreast of policy and regulatory changes affecting student eligibility and ensures consistency in applying these policies. Perform other duties as assigned. Qualifications
Bachelor's degree required with a minimum of three years of progressive experience in financial aid. Preferred Qualifications
Knowledge of and experience with PeopleSoft software or a similar student information system (preferred). Background and/or experience in counseling techniques (preferred). Knowledge, Skills and Abilities
Applied knowledge of regulatory requirements governing the financial aid programs. Knowledge of all federal and state regulations governing financial aid programs. Ability to deal effectively in high-stress situations. Ability to gain the confidence of students and their families. Strong analytical, interpersonal, management and organizational skills. Strong commitment to customer service. Ability to work evenings and weekends, as needed, for recruitment events and peak processing. Application Instructions
Please apply online with your resume, cover letter and list of three professional references. Review of candidates will begin following the application closing date. UMass Boston is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact HRDirect@umb.edu or 617-287-5150. Salary and Benefits
Pay Grade: 31. This is an exempt union position. All official salary offers must be approved by Human Resources. Job Details
Campus: UMass Boston Department: Financial Aid Office Type: Staff Full Time Location: Boston, MA Related Jobs
Senior Assistant Director, Graduate Financial Aid Assistant Director Financial Aid - School of Dental Medicine Assistant Director of Enrollment Management Assistant Director of Enrollment Research & Analytics Assistant Director of Recruitment & Enrollment
#J-18808-Ljbffr