Washington State ESD
Knowledge Management and Training Specialist - MA3
Washington State ESD, Seattle, Washington, us, 98127
Overview
Do you have a knack for translating technical details of complex processes into trainings and resources that others can easily understand and apply? Are you skilled at helping people learn and adapt to new systems and processes by giving them the tools and knowledge needed to confidently succeed? The Knowledge Management and Training Specialist - Management Analyst 3 at the Department of Retirement Systems could be the ideal role for you. The recruitment will remain open until filled. Applicants who apply by 11:59 pm (PST) on Sunday, September 14, will get first consideration. The hiring manager reserves the right to make a hiring decision at any time during the recruitment process. The Opportunity
We are searching for an experienced Knowledge Management and Training Specialist who will create knowledge management content and design and deliver role-based training for the cloud-based pension administration solution that will replace our aging computer systems. In this role you will work closely with the CORE project training team and business owners to transform how to perform complex business processes in the new application into clear practical trainings and knowledge content. This project-based role is funded through the end of 2027 but has the potential to be extended for additional projects. Responsibilities
Creating role-based training and knowledge management materials, in partnership with the business Knowledge Management Specialist and project team members. Working closely with the CORE Product Delivery team to research complex business process and procedure information and evaluate the pre and post conditions and business context (who, why, when, and how). Writing and proofreading knowledge management content tailored to each audience and determining the best way to write procedure information for each audience and modality. Enhancing knowledge management materials through visuals, graphics, lists, video, etc. to improve accessibility and increase comprehension. Collaborating with other content authors to create and update training and knowledge management materials. Providing writing, editing, and design support to other content authors to ensure consistent quality and alignment with agency standards. Publishing approved training content packages (text, media, hyperlinks) in approved modalities. Contributing to the management of training and knowledge management repositories and governance activities to promote standardization and clarity. As directed by the CORE: PAM Training Lead, providing end-user software training, coaching, tier one support, and Q&A support as team members onboard the Pension Administration Solution. Establishing and maintaining regular two-way communication with business owners, team members, and the project team. Shepherding content through all stages of the content development lifecycle, including scheduling working sessions, establishing and tracking deliverable dates, and maintaining clear and ongoing communication with stakeholders. Participating in collaborative content development sessions; facilitating content review with business owners and team members to ensure operational needs are met. Designing evaluation strategies, evaluating user feedback and content metrics and recommending and implementing enhancements to improve effectiveness. Telework
Note: You may be eligible to telework up to three (3) days per week, at the discretion of the Appointing Authority and with a telework agreement in place. You must live within a reasonable commuting distance to the DRS building in Tumwater, WA, and be willing and able to adjust your telework schedule to complete work assignments, attend mandatory meetings, trainings, etc., at the DRS facility. What we’re looking for (required qualifications)
Proven experience performing technical writing responsibilities, including technical communications, research, productivity tools, and content management systems. This typically requires two (2) years of professional experience. An associates degree or higher in technical communication or technical writing certification may substitute for up to one year of experience. Proven experience in identifying problems, analyzing business, management or technology needs to facilitate change in organizations’ business, management, or technology services; organizational development, process improvement or managing change. This typically requires two (2) years of professional experience. A bachelor’s degree or higher in business administration, public administration, organizational development, or closely related field may substitute for the two years of experience. Demonstrated experience in planning, supporting, or implementing business process improvement or organizational change efforts. This typically requires two (2) years of professional experience. In addition to the above, you must have the following: Strong written and verbal communication skills; Excellent critical thinking skills; Demonstrated ability to create and/or interpret complex business process maps; Demonstrated ability to clearly explain complex ideas; Demonstrated proficiency in the use of Microsoft Word, Excel, Outlook and PowerPoint (version 2016 or newer). Demonstrated proficiency in the following competency areas: Customer Focus; Researching and Gathering Information; Analysis; Communication; Teaching and Training; Managing Change; Consultation; Functional and Technical Skills. Competencies
Customer Focus
- Dedicated to meeting the expectations and requirements of customers. Delivers high quality services and products. Establishes and maintains effective customer relationships. Committed to continuous improvement and always acts with the customer in mind. Researching and Gathering Information
- Effectively identifies, collects, organizes and documents relevant data and information for assessment and analysis. Analysis
- Studies documents, identifies pertinent information, and uses data to assess issues and inform decisions. Communication
- Clearly conveys information in writing and speech appropriate to the topic and audience. Teaching and Training
- Effectively communicates information to help others learn and apply concepts; assesses training needs. Managing Change
- Supports change initiatives, assesses readiness, and evaluates outcomes post-implementation. Consultation
- Partners with peers and customers to resolve complex issues and achieve outcomes. Functional and Technical Skills
- Demonstrates proficiency in required technical skills and keeps up with developments in area of expertise. Be sure to read this entire section – We promise, it’ll be helpful! How to Apply
Interested applicants who meet the qualifications and competencies are encouraged to apply. To be considered, attach the following to your online application: cover letter describing alignment with duties and qualifications; a chronological resume; complete all sections and supplemental questions in the online application. Applications without required attachments will not be accepted. Complete all online application fields; do not submit with
see resume/attachment notes. References, Background Checks, and Work Authorization
If you are the preferred candidate, a professional reference from your current or most recent supervisor will be required. We will review your personnel file if you are a current or recent state employee. A job offer is contingent upon a background check that includes a criminal record review. Applicants must possess work authorization that does not require visa sponsorship now or in the future. DRS participates in I-9 and does not use E-Verify; STEM OPT is not available. Authors may be eligible if legally authorized to work in the U.S. under federal law. Why Work for DRS?
DRS administers eight public retirement systems, 15 retirement plans, and the Deferred Compensation Program, serving over 930,000 current and former public employees. We foster a diverse and inclusive environment with coaching, mentoring, and support to help team members succeed. Benefits
Generous benefits including membership in the Public Employees Retirement System; health, dental and vision coverage; and participation in the Deferred Compensation Program; possible student loan forgiveness. Flexible work schedules; Infants at Work; Tuition reimbursement; LinkedIn Learning access; safety and wellness initiatives; community involvement; Commute Trip Reduction; Free Parking & EV Chargers. Veteran's Preference: Applicants may claim Veteran's Preference by attaching relevant documentation. The Washington State Department of Retirement Systems is an equal opportunity employer. For assistance with the online application or recruitment questions, contact the Human Resources Office at drs.recruitment@drs.wa.gov. Persons needing assistance in the application process or an alternate format may call the Human Resources Office at (360) 664-7309 or TTY Relay Service at 711. Come join the DRS team!
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Do you have a knack for translating technical details of complex processes into trainings and resources that others can easily understand and apply? Are you skilled at helping people learn and adapt to new systems and processes by giving them the tools and knowledge needed to confidently succeed? The Knowledge Management and Training Specialist - Management Analyst 3 at the Department of Retirement Systems could be the ideal role for you. The recruitment will remain open until filled. Applicants who apply by 11:59 pm (PST) on Sunday, September 14, will get first consideration. The hiring manager reserves the right to make a hiring decision at any time during the recruitment process. The Opportunity
We are searching for an experienced Knowledge Management and Training Specialist who will create knowledge management content and design and deliver role-based training for the cloud-based pension administration solution that will replace our aging computer systems. In this role you will work closely with the CORE project training team and business owners to transform how to perform complex business processes in the new application into clear practical trainings and knowledge content. This project-based role is funded through the end of 2027 but has the potential to be extended for additional projects. Responsibilities
Creating role-based training and knowledge management materials, in partnership with the business Knowledge Management Specialist and project team members. Working closely with the CORE Product Delivery team to research complex business process and procedure information and evaluate the pre and post conditions and business context (who, why, when, and how). Writing and proofreading knowledge management content tailored to each audience and determining the best way to write procedure information for each audience and modality. Enhancing knowledge management materials through visuals, graphics, lists, video, etc. to improve accessibility and increase comprehension. Collaborating with other content authors to create and update training and knowledge management materials. Providing writing, editing, and design support to other content authors to ensure consistent quality and alignment with agency standards. Publishing approved training content packages (text, media, hyperlinks) in approved modalities. Contributing to the management of training and knowledge management repositories and governance activities to promote standardization and clarity. As directed by the CORE: PAM Training Lead, providing end-user software training, coaching, tier one support, and Q&A support as team members onboard the Pension Administration Solution. Establishing and maintaining regular two-way communication with business owners, team members, and the project team. Shepherding content through all stages of the content development lifecycle, including scheduling working sessions, establishing and tracking deliverable dates, and maintaining clear and ongoing communication with stakeholders. Participating in collaborative content development sessions; facilitating content review with business owners and team members to ensure operational needs are met. Designing evaluation strategies, evaluating user feedback and content metrics and recommending and implementing enhancements to improve effectiveness. Telework
Note: You may be eligible to telework up to three (3) days per week, at the discretion of the Appointing Authority and with a telework agreement in place. You must live within a reasonable commuting distance to the DRS building in Tumwater, WA, and be willing and able to adjust your telework schedule to complete work assignments, attend mandatory meetings, trainings, etc., at the DRS facility. What we’re looking for (required qualifications)
Proven experience performing technical writing responsibilities, including technical communications, research, productivity tools, and content management systems. This typically requires two (2) years of professional experience. An associates degree or higher in technical communication or technical writing certification may substitute for up to one year of experience. Proven experience in identifying problems, analyzing business, management or technology needs to facilitate change in organizations’ business, management, or technology services; organizational development, process improvement or managing change. This typically requires two (2) years of professional experience. A bachelor’s degree or higher in business administration, public administration, organizational development, or closely related field may substitute for the two years of experience. Demonstrated experience in planning, supporting, or implementing business process improvement or organizational change efforts. This typically requires two (2) years of professional experience. In addition to the above, you must have the following: Strong written and verbal communication skills; Excellent critical thinking skills; Demonstrated ability to create and/or interpret complex business process maps; Demonstrated ability to clearly explain complex ideas; Demonstrated proficiency in the use of Microsoft Word, Excel, Outlook and PowerPoint (version 2016 or newer). Demonstrated proficiency in the following competency areas: Customer Focus; Researching and Gathering Information; Analysis; Communication; Teaching and Training; Managing Change; Consultation; Functional and Technical Skills. Competencies
Customer Focus
- Dedicated to meeting the expectations and requirements of customers. Delivers high quality services and products. Establishes and maintains effective customer relationships. Committed to continuous improvement and always acts with the customer in mind. Researching and Gathering Information
- Effectively identifies, collects, organizes and documents relevant data and information for assessment and analysis. Analysis
- Studies documents, identifies pertinent information, and uses data to assess issues and inform decisions. Communication
- Clearly conveys information in writing and speech appropriate to the topic and audience. Teaching and Training
- Effectively communicates information to help others learn and apply concepts; assesses training needs. Managing Change
- Supports change initiatives, assesses readiness, and evaluates outcomes post-implementation. Consultation
- Partners with peers and customers to resolve complex issues and achieve outcomes. Functional and Technical Skills
- Demonstrates proficiency in required technical skills and keeps up with developments in area of expertise. Be sure to read this entire section – We promise, it’ll be helpful! How to Apply
Interested applicants who meet the qualifications and competencies are encouraged to apply. To be considered, attach the following to your online application: cover letter describing alignment with duties and qualifications; a chronological resume; complete all sections and supplemental questions in the online application. Applications without required attachments will not be accepted. Complete all online application fields; do not submit with
see resume/attachment notes. References, Background Checks, and Work Authorization
If you are the preferred candidate, a professional reference from your current or most recent supervisor will be required. We will review your personnel file if you are a current or recent state employee. A job offer is contingent upon a background check that includes a criminal record review. Applicants must possess work authorization that does not require visa sponsorship now or in the future. DRS participates in I-9 and does not use E-Verify; STEM OPT is not available. Authors may be eligible if legally authorized to work in the U.S. under federal law. Why Work for DRS?
DRS administers eight public retirement systems, 15 retirement plans, and the Deferred Compensation Program, serving over 930,000 current and former public employees. We foster a diverse and inclusive environment with coaching, mentoring, and support to help team members succeed. Benefits
Generous benefits including membership in the Public Employees Retirement System; health, dental and vision coverage; and participation in the Deferred Compensation Program; possible student loan forgiveness. Flexible work schedules; Infants at Work; Tuition reimbursement; LinkedIn Learning access; safety and wellness initiatives; community involvement; Commute Trip Reduction; Free Parking & EV Chargers. Veteran's Preference: Applicants may claim Veteran's Preference by attaching relevant documentation. The Washington State Department of Retirement Systems is an equal opportunity employer. For assistance with the online application or recruitment questions, contact the Human Resources Office at drs.recruitment@drs.wa.gov. Persons needing assistance in the application process or an alternate format may call the Human Resources Office at (360) 664-7309 or TTY Relay Service at 711. Come join the DRS team!
#J-18808-Ljbffr