Pandora
Counter Manager - Pandora @Macy's Boston
Join to apply for the
Counter Manager - Pandora @Macy's Boston
role at
Pandora . About Pandora: Pandora designs, manufactures, and markets hand-finished jewelry. This description focuses on the Counter Manager role within a Macy’s Shop-in-Shop environment, detailing responsibilities, qualifications, and benefits. Responsibilities
Sales Leadership & Achievement: Drive and exceed counter sales goals, focusing on comp sales and transaction targets. Foster an engaging sales environment that emphasizes exceptional fan experiences to build loyalty and repeat business. Team Development & Training: Train, coach, and inspire Part-Time Sales Associates and Part-Time Sales Leads, emphasizing advanced sales techniques, product knowledge, and Pandora’s brand standards. Regularly assess performance and provide timely coaching. Operational Excellence & Inventory Management: Prepare effective weekly schedules aligned with peak hours, oversee inventory including replenishment, cycle counts, backstock accuracy, and loss prevention practices. Visual Merchandising & Brand Presentation: Ensure impeccable presentation of Pandora jewelry in alignment with Pandora’s VM guidelines and Macy’s visual standards. Audit displays and product positioning regularly to maximize visual appeal. Compliance & Policy Adherence: Maintain adherence to Pandora and Macy’s operational, security, POS, and loss prevention policies and procedures. Ensure counter and team compliance with security and reporting standards. Scheduling & Administrative Duties: Manage weekly scheduling to optimize staffing during peak periods, balancing customer service needs with payroll efficiency. Talent Attraction & Recruitment Support: Support the District Sales Manager with hiring needs by leveraging networks to identify high-quality candidates, and participate in interviewing and onboarding as needed to ensure alignment with Pandora’s values and customer service standards. Qualifications
Minimum of 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment (ideally fashion, luxury, or jewelry). Strong communication skills, with the ability to connect with people at all levels of the organization. Analytical mindset with business acumen to deliver positive results. Talent magnet who can recruit, retain, and develop exceptional teams; experience with succession planning and internal mobility. Proficient in Microsoft Office 365, POS systems, applicant tracking systems, and related tools. Must be 18 years or older and eligible to work; flexibility to work nights, weekends, and holidays; able to stand for extended periods. Familiarity with Macy’s or department-store retail environments is preferred but not required. Benefits
Competitive compensation package including base salary and bonuses, plus 401K. Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, product discounts, and anniversary gift cards. Learning and development opportunities, including LinkedIn Learning and tuition reimbursement. About Pandora
Pandora designs, manufactures, and markets jewelry made from high-quality materials at affordable prices. Pandora operates in more than 100 countries with thousands of points of sale. Pandora is committed to transparency in recruitment and equal opportunity for all candidates. Note: This description reflects the Counter Manager role within Pandora’s Macy’s Shop-in-Shop context. It does not include third-party or unrelated listings.
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Join to apply for the
Counter Manager - Pandora @Macy's Boston
role at
Pandora . About Pandora: Pandora designs, manufactures, and markets hand-finished jewelry. This description focuses on the Counter Manager role within a Macy’s Shop-in-Shop environment, detailing responsibilities, qualifications, and benefits. Responsibilities
Sales Leadership & Achievement: Drive and exceed counter sales goals, focusing on comp sales and transaction targets. Foster an engaging sales environment that emphasizes exceptional fan experiences to build loyalty and repeat business. Team Development & Training: Train, coach, and inspire Part-Time Sales Associates and Part-Time Sales Leads, emphasizing advanced sales techniques, product knowledge, and Pandora’s brand standards. Regularly assess performance and provide timely coaching. Operational Excellence & Inventory Management: Prepare effective weekly schedules aligned with peak hours, oversee inventory including replenishment, cycle counts, backstock accuracy, and loss prevention practices. Visual Merchandising & Brand Presentation: Ensure impeccable presentation of Pandora jewelry in alignment with Pandora’s VM guidelines and Macy’s visual standards. Audit displays and product positioning regularly to maximize visual appeal. Compliance & Policy Adherence: Maintain adherence to Pandora and Macy’s operational, security, POS, and loss prevention policies and procedures. Ensure counter and team compliance with security and reporting standards. Scheduling & Administrative Duties: Manage weekly scheduling to optimize staffing during peak periods, balancing customer service needs with payroll efficiency. Talent Attraction & Recruitment Support: Support the District Sales Manager with hiring needs by leveraging networks to identify high-quality candidates, and participate in interviewing and onboarding as needed to ensure alignment with Pandora’s values and customer service standards. Qualifications
Minimum of 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment (ideally fashion, luxury, or jewelry). Strong communication skills, with the ability to connect with people at all levels of the organization. Analytical mindset with business acumen to deliver positive results. Talent magnet who can recruit, retain, and develop exceptional teams; experience with succession planning and internal mobility. Proficient in Microsoft Office 365, POS systems, applicant tracking systems, and related tools. Must be 18 years or older and eligible to work; flexibility to work nights, weekends, and holidays; able to stand for extended periods. Familiarity with Macy’s or department-store retail environments is preferred but not required. Benefits
Competitive compensation package including base salary and bonuses, plus 401K. Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, product discounts, and anniversary gift cards. Learning and development opportunities, including LinkedIn Learning and tuition reimbursement. About Pandora
Pandora designs, manufactures, and markets jewelry made from high-quality materials at affordable prices. Pandora operates in more than 100 countries with thousands of points of sale. Pandora is committed to transparency in recruitment and equal opportunity for all candidates. Note: This description reflects the Counter Manager role within Pandora’s Macy’s Shop-in-Shop context. It does not include third-party or unrelated listings.
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