CVS Health
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ServiceNow Software Asset Manager
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CVS Health At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
Currently, we are seeking a ServiceNow Software Asset Manager who will be responsible for the creation and maintenance of accurate software asset records, including Software Models, Discovery Models, and Entitlements. This role ensures effective tracking, management, and optimization of CVS software assets, covering both client and server-based products, with a focus on license compliance, cost efficiency, and lifecycle governance.
This individual will also collaborate with teams across CVS Health, including Finance, Procurement, Governance, Security, Vendor Management, IT Renewals and Purchasing Operations, IT Services, and Software Product Stakeholders to reconcile software deployments with license and maintenance entitlements. This partnership ensures that all accounting, regulatory, corporate, and legal requirements related to IT software assets are consistently met and adhered to.
Responsibilities
Create and maintain software asset information, including Software Models, Software Discovery Models, Software Entitlements & Software Catalog Items using ServiceNow SAM Pro. Build and manage strong working relationships across the organization, including with ServiceNow Platform stakeholders, IT Services, Business Application Owners, Governance, and Procurement teams Resolve unmatched or partially normalized Software Discovery Models to ensure data integrity Execute reconciliation by comparing entitlements with discovered software installations to determine effective license positions for each in-scope publisher Analyze reconciliation reports to determine required actions to address non-compliant software installations Analyze software usage reports and establishing removal rules for infrequently used software Ensure contractual compliance with license counts and permitted deployment/use to mitigate risks associated with external vendor audits Lead complex internal and external audits related to IT Asset Management and delivery resolutions aligned with audit plans Research vendor licensing models, product use rights, licensing metrics, and entitlements for software assets Collaborate with internal teams to maintain and enhance the Colleague Zone AppStore, including opportunities for streamlining and automation Identify and pursue opportunities for cost savings, cost avoidance, software reuse, and consolidation Validate software installation inventory and license compliance reports Provide requirements, use cases, user stories to support new or improved SAM functionality Requirements
5+ years of hands-on experience in Software Asset Management (SAM) operations using ServiceNow SAM Pro (Yokohama or later) 5+ years of experience in enterprise software asset management, with expertise in licensing requirements and metrics for Tier 1 software publishers Bachelor’s degree from accredited university or equivalent work experience What We Offer
Affordable medical plan options, a 401(k) plan, and an employee stock purchase plan No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility CVS Health is an affirmative action employer, and is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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ServiceNow Software Asset Manager
role at
CVS Health At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
Currently, we are seeking a ServiceNow Software Asset Manager who will be responsible for the creation and maintenance of accurate software asset records, including Software Models, Discovery Models, and Entitlements. This role ensures effective tracking, management, and optimization of CVS software assets, covering both client and server-based products, with a focus on license compliance, cost efficiency, and lifecycle governance.
This individual will also collaborate with teams across CVS Health, including Finance, Procurement, Governance, Security, Vendor Management, IT Renewals and Purchasing Operations, IT Services, and Software Product Stakeholders to reconcile software deployments with license and maintenance entitlements. This partnership ensures that all accounting, regulatory, corporate, and legal requirements related to IT software assets are consistently met and adhered to.
Responsibilities
Create and maintain software asset information, including Software Models, Software Discovery Models, Software Entitlements & Software Catalog Items using ServiceNow SAM Pro. Build and manage strong working relationships across the organization, including with ServiceNow Platform stakeholders, IT Services, Business Application Owners, Governance, and Procurement teams Resolve unmatched or partially normalized Software Discovery Models to ensure data integrity Execute reconciliation by comparing entitlements with discovered software installations to determine effective license positions for each in-scope publisher Analyze reconciliation reports to determine required actions to address non-compliant software installations Analyze software usage reports and establishing removal rules for infrequently used software Ensure contractual compliance with license counts and permitted deployment/use to mitigate risks associated with external vendor audits Lead complex internal and external audits related to IT Asset Management and delivery resolutions aligned with audit plans Research vendor licensing models, product use rights, licensing metrics, and entitlements for software assets Collaborate with internal teams to maintain and enhance the Colleague Zone AppStore, including opportunities for streamlining and automation Identify and pursue opportunities for cost savings, cost avoidance, software reuse, and consolidation Validate software installation inventory and license compliance reports Provide requirements, use cases, user stories to support new or improved SAM functionality Requirements
5+ years of hands-on experience in Software Asset Management (SAM) operations using ServiceNow SAM Pro (Yokohama or later) 5+ years of experience in enterprise software asset management, with expertise in licensing requirements and metrics for Tier 1 software publishers Bachelor’s degree from accredited university or equivalent work experience What We Offer
Affordable medical plan options, a 401(k) plan, and an employee stock purchase plan No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility CVS Health is an affirmative action employer, and is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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