USAN, Inc.
Overview
USAN is a leading AWS partner for Customer Experience and CCaaS (Contact Center as a Service) delivery, promoting values rooted in work-life balance, flexibility, and career growth opportunities. USAN has led the hosted/cloud CCaaS space for 30+ years and developed best in class SaaS solutions and services that add value to Amazon Connect. Our SaaS solutions, AWS tool kits, snap-in integration connectors, and Professional Services IP from decades in this space accelerate CX implementations by 35-50%. We’re looking to add a CXE Solutions Architect to evangelize USAN’s portfolio of contact center customer engagement solutions and professional services, and to provide businesses with best-in-class tools to support CX transformations on top of Amazon Connect. Responsibilities
Create compelling demos and deliver to customers and prospects, showcasing the power of USAN’s SaaS offering across a variety of industry use cases Demonstrate AWS and USAN products/assets within the Amazon ecosystem, highlighting and emphasizing USAN’s value Lead discovery sessions, presentations, and workshops with prospects and customers Gather requirements for mid and large-scale CCaaS transformation projects Demonstrate the value of USAN as a CXaaS consulting partner Create and modify proposals and create responses to RFPs working alongside the USAN customer success team Educate customers of all sizes on the value proposition across the AWS and USAN suite of services and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud Own the technical relationship with the customer and operate as their trusted advisor Create and capture best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts) Help maintain and update lead management, pipeline & forecasting in HubSpot Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements Provide customer feedback and solutions to product management to continue to advance our CXaaS solutions Required Qualifications
2-3 years’ experience in technical sales of CCaaS solutions/services - preferably within Amazon Connect 2-3 years in a customer facing role, preference for Pre-Sales/Solution Engineering experience. Proven ability to present value proposition of the solution B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience Excellent presentation, customer engagement, and listening skills The right person will be highly technical and an analytical thinker with several years of CCaaS experience Curious and fast learner Preferred Skills
Proven ability to influence others and lead customer engagements 2-3 years in a customer facing consulting role Broad knowledge of the CCaaS market including providers such as NICE InContact, Genesys, Five9, Avaya, etc.; keen interest in AI space Team player with passion to succeed and drive the company forward AWS Certified Solutions Architect – Associate or equivalent AWS experience Experience with AWS CXE & analytics services (Connect, Contact Lens, Lex, Comprehend, Transcribe, QuickSight, etc.) Demonstrated ability to adapt to new technologies and learn quickly Benefits
Competitive compensation program Outstanding benefits package (medical, dental, vision and life) 401(k) plan Excellent holiday/vacation plans Employee Referral Bonus Program Annual performance-based bonus Ongoing training opportunities Equal Opportunity
USAN is committed to a diverse and inclusive workplace. USAN is an equal opportunity employer, and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Company Description
United States Advanced Network, Inc. (USAN) is a privately held corporation based in Norcross, GA. Founded in 1989, USAN has a long history of providing carrier-grade telecom solutions and private cloud capabilities. Our multi-channel customer engagement platform provides hosted IVR, ACD as SaaS, customer engagement via SMS/Text, web services, and social media engagement. Our cloud handles billions of transactions yearly with high reliability.
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USAN is a leading AWS partner for Customer Experience and CCaaS (Contact Center as a Service) delivery, promoting values rooted in work-life balance, flexibility, and career growth opportunities. USAN has led the hosted/cloud CCaaS space for 30+ years and developed best in class SaaS solutions and services that add value to Amazon Connect. Our SaaS solutions, AWS tool kits, snap-in integration connectors, and Professional Services IP from decades in this space accelerate CX implementations by 35-50%. We’re looking to add a CXE Solutions Architect to evangelize USAN’s portfolio of contact center customer engagement solutions and professional services, and to provide businesses with best-in-class tools to support CX transformations on top of Amazon Connect. Responsibilities
Create compelling demos and deliver to customers and prospects, showcasing the power of USAN’s SaaS offering across a variety of industry use cases Demonstrate AWS and USAN products/assets within the Amazon ecosystem, highlighting and emphasizing USAN’s value Lead discovery sessions, presentations, and workshops with prospects and customers Gather requirements for mid and large-scale CCaaS transformation projects Demonstrate the value of USAN as a CXaaS consulting partner Create and modify proposals and create responses to RFPs working alongside the USAN customer success team Educate customers of all sizes on the value proposition across the AWS and USAN suite of services and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud Own the technical relationship with the customer and operate as their trusted advisor Create and capture best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts) Help maintain and update lead management, pipeline & forecasting in HubSpot Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements Provide customer feedback and solutions to product management to continue to advance our CXaaS solutions Required Qualifications
2-3 years’ experience in technical sales of CCaaS solutions/services - preferably within Amazon Connect 2-3 years in a customer facing role, preference for Pre-Sales/Solution Engineering experience. Proven ability to present value proposition of the solution B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience Excellent presentation, customer engagement, and listening skills The right person will be highly technical and an analytical thinker with several years of CCaaS experience Curious and fast learner Preferred Skills
Proven ability to influence others and lead customer engagements 2-3 years in a customer facing consulting role Broad knowledge of the CCaaS market including providers such as NICE InContact, Genesys, Five9, Avaya, etc.; keen interest in AI space Team player with passion to succeed and drive the company forward AWS Certified Solutions Architect – Associate or equivalent AWS experience Experience with AWS CXE & analytics services (Connect, Contact Lens, Lex, Comprehend, Transcribe, QuickSight, etc.) Demonstrated ability to adapt to new technologies and learn quickly Benefits
Competitive compensation program Outstanding benefits package (medical, dental, vision and life) 401(k) plan Excellent holiday/vacation plans Employee Referral Bonus Program Annual performance-based bonus Ongoing training opportunities Equal Opportunity
USAN is committed to a diverse and inclusive workplace. USAN is an equal opportunity employer, and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. Company Description
United States Advanced Network, Inc. (USAN) is a privately held corporation based in Norcross, GA. Founded in 1989, USAN has a long history of providing carrier-grade telecom solutions and private cloud capabilities. Our multi-channel customer engagement platform provides hosted IVR, ACD as SaaS, customer engagement via SMS/Text, web services, and social media engagement. Our cloud handles billions of transactions yearly with high reliability.
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