firstPRO, Inc
Overview
firstPRO is now accepting resumes for a Desktop Support Technician in DC. This is a contract to hire role and onsite. Responsibilities
Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement Monitor and respond to helpdesk tickets Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs Manage support calls for printer break/fix services Support and distribute company-owned mobile devices Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk Participate in on-call rotation for emergency support phone queue Assist in supporting the company\'s security posture Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements Qualifications
BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus Minimum five (5) years of experience in a desktop support and end-user support role Desktop and hardware configurations, including Thunderbolt docking solutions LAN-based imaging Support end user VPN connectivity issues Employment details
Seniority level: Mid-Senior level Employment type: Contract Job function: Information Technology Industries: Staffing and Recruiting
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firstPRO is now accepting resumes for a Desktop Support Technician in DC. This is a contract to hire role and onsite. Responsibilities
Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement Monitor and respond to helpdesk tickets Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs Manage support calls for printer break/fix services Support and distribute company-owned mobile devices Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk Participate in on-call rotation for emergency support phone queue Assist in supporting the company\'s security posture Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements Qualifications
BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus Minimum five (5) years of experience in a desktop support and end-user support role Desktop and hardware configurations, including Thunderbolt docking solutions LAN-based imaging Support end user VPN connectivity issues Employment details
Seniority level: Mid-Senior level Employment type: Contract Job function: Information Technology Industries: Staffing and Recruiting
#J-18808-Ljbffr