Link Solutions, Inc.
Job Title:
Service Desk Site Lead Location: Adelphi, MD Company: Link Solutions, Inc. Join to apply for the
Service Desk Site Lead
role at
Link Solutions, Inc. Job Description: Link Solutions is seeking a
Service Desk Site Lead
to join our team at Adelphi, MD. Clearance and Citizenship Must be a US Citizen Must have an active DoD Security Clearance Work Arrangement Non-remote Relocation incentive available Job Responsibilities Oversee Tier I and Tier II ticket management, queue managers, and Quality Assurance Analysts. Responsible for ticket assignment for completion. Responsible for quality control processes, service improvement, and performance monitoring. Provide Tier II service desk support for end-user PC, server, mainframe applications, and hardware requests. Recommend system modifications to enhance the usability of Information Systems and network resources. Route and escalate requests to Tier III and other teams for quick customer issue resolution. Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Important Note Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Qualifications Must be a US Citizen Must have an active DoD Security Clearance Must have a BA/BS in computer sciences or information technology, or a High School Diploma with four (4+) additional years of experience Ten (10+) years of relevant experience in IT or Service Desk IAT Level II Certification or equivalent per DoD 8570/DoD 8140 (e.g., CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP) Must obtain Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date Preferred ITIL v4 certification Microsoft operating system environment certification (e.g., Windows 10/11, Windows Server 2019) Experience documenting technical processes and procedures Experience in a DoD environment Strong problem solving, communication, and organizational skills Salary Range $49,000 - $82,000 Additional Information Competitive compensation and benefits package including holidays, PTO, medical/dental/vision, life insurance, disability, and more Relocation incentive program, certification reimbursement, retirement benefits Link Solutions, Inc. is an EOE. AA/M/F/D/V. E-Verify participant. All information kept confidential per EEO guidelines. Company Certifications ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certifications; CMMI ML3 for Services and Development Job Demographics Seniority level: Associate Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Link Solutions, Inc. by 2x Locations and sample salary ranges from related postings are provided for context and do not guarantee offers.
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Service Desk Site Lead Location: Adelphi, MD Company: Link Solutions, Inc. Join to apply for the
Service Desk Site Lead
role at
Link Solutions, Inc. Job Description: Link Solutions is seeking a
Service Desk Site Lead
to join our team at Adelphi, MD. Clearance and Citizenship Must be a US Citizen Must have an active DoD Security Clearance Work Arrangement Non-remote Relocation incentive available Job Responsibilities Oversee Tier I and Tier II ticket management, queue managers, and Quality Assurance Analysts. Responsible for ticket assignment for completion. Responsible for quality control processes, service improvement, and performance monitoring. Provide Tier II service desk support for end-user PC, server, mainframe applications, and hardware requests. Recommend system modifications to enhance the usability of Information Systems and network resources. Route and escalate requests to Tier III and other teams for quick customer issue resolution. Work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems. Important Note Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Qualifications Must be a US Citizen Must have an active DoD Security Clearance Must have a BA/BS in computer sciences or information technology, or a High School Diploma with four (4+) additional years of experience Ten (10+) years of relevant experience in IT or Service Desk IAT Level II Certification or equivalent per DoD 8570/DoD 8140 (e.g., CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP) Must obtain Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date Preferred ITIL v4 certification Microsoft operating system environment certification (e.g., Windows 10/11, Windows Server 2019) Experience documenting technical processes and procedures Experience in a DoD environment Strong problem solving, communication, and organizational skills Salary Range $49,000 - $82,000 Additional Information Competitive compensation and benefits package including holidays, PTO, medical/dental/vision, life insurance, disability, and more Relocation incentive program, certification reimbursement, retirement benefits Link Solutions, Inc. is an EOE. AA/M/F/D/V. E-Verify participant. All information kept confidential per EEO guidelines. Company Certifications ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certifications; CMMI ML3 for Services and Development Job Demographics Seniority level: Associate Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Link Solutions, Inc. by 2x Locations and sample salary ranges from related postings are provided for context and do not guarantee offers.
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