BEDI Partnerships
Overview
Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays. Role and responsibilities
Lead and coordinate the successful rollout of Salesforce Service and Experience Clouds, partnering with external vendors, internal stakeholders, and cross-functional teams. Serve as the Product Manager for Service and Experience Clouds post-implementation, overseeing system stability, continuous improvement, and roadmap execution. Develop and maintain a strategic roadmap and product backlog for future enhancements and projects based on business priorities and ROI. Build strong partnerships with the Global Customer Operations team to understand user pain points and opportunities for automation and optimization. Translate complex support workflows into scalable Salesforce solutions using declarative features (e.g., Flows, Omni-Channel, Knowledge Base) or code in collaboration with developers. Lead and mentor Service Cloud developers and administrators, providing technical guidance and collaboration coaching. Facilitate user acceptance testing (UAT), change management, and adoption across regions and teams. Stay ahead of Salesforce product releases and recommend high-value features and optimizations. What you’ll have (Qualifications)
5–10 years of experience implementing or managing Salesforce Service Cloud in high-growth or global organizations. Experience with Experience Cloud (e.g., customer/self-service portals, partner communities). Salesforce Platform App Builder Certification (and other relevant certifications); mentoring a technical team and influencing across functions. Strong understanding of customer support operations, contact center processes, and case management best practices. Familiarity with Agile/Scrum methodology, sprint planning, and backlog grooming. Experience managing project timelines, resources, and deliverables to achieve outstanding results. Ability to translate business requirements into effective system solutions and build strong stakeholder relationships. Posting details
Posting Date:
8/4/2025 Application window:
8/4/2025 - 8/20/2025 At Udemy, compensation is based on factors including skills, qualifications, and location. This role is eligible for equity in addition to a base salary listed below. Hiring Compensation Range:
$139,000 - $174,000 USD Why work here?
You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on personal development. You can focus on AI or other areas you choose. AI is real here.
We use AI in the way we learn and work, with space and tools to experiment and apply AI practically. You’ll own your work.
You’ll have the autonomy to lead, decide, and make an impact without waiting for multiple approvals. You’ll build with others.
We collaborate openly and value input from everyone. You’ll see your impact.
What you build helps people grow their skills and advance their careers. Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Benefits
Benefits vary by region. Review regional benefits pages for Australia, India, Ireland, Mexico, Türkiye, and US benefits for details. All benefits are subject to change and applicable laws and policies. Udemy values diversity and inclusion and considers qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand not every candidate will match every qualification, but diverse experiences are welcome. Note:
This description reflects the current role requirements and may be updated as needed.
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Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays. Role and responsibilities
Lead and coordinate the successful rollout of Salesforce Service and Experience Clouds, partnering with external vendors, internal stakeholders, and cross-functional teams. Serve as the Product Manager for Service and Experience Clouds post-implementation, overseeing system stability, continuous improvement, and roadmap execution. Develop and maintain a strategic roadmap and product backlog for future enhancements and projects based on business priorities and ROI. Build strong partnerships with the Global Customer Operations team to understand user pain points and opportunities for automation and optimization. Translate complex support workflows into scalable Salesforce solutions using declarative features (e.g., Flows, Omni-Channel, Knowledge Base) or code in collaboration with developers. Lead and mentor Service Cloud developers and administrators, providing technical guidance and collaboration coaching. Facilitate user acceptance testing (UAT), change management, and adoption across regions and teams. Stay ahead of Salesforce product releases and recommend high-value features and optimizations. What you’ll have (Qualifications)
5–10 years of experience implementing or managing Salesforce Service Cloud in high-growth or global organizations. Experience with Experience Cloud (e.g., customer/self-service portals, partner communities). Salesforce Platform App Builder Certification (and other relevant certifications); mentoring a technical team and influencing across functions. Strong understanding of customer support operations, contact center processes, and case management best practices. Familiarity with Agile/Scrum methodology, sprint planning, and backlog grooming. Experience managing project timelines, resources, and deliverables to achieve outstanding results. Ability to translate business requirements into effective system solutions and build strong stakeholder relationships. Posting details
Posting Date:
8/4/2025 Application window:
8/4/2025 - 8/20/2025 At Udemy, compensation is based on factors including skills, qualifications, and location. This role is eligible for equity in addition to a base salary listed below. Hiring Compensation Range:
$139,000 - $174,000 USD Why work here?
You’ll grow here.
Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on personal development. You can focus on AI or other areas you choose. AI is real here.
We use AI in the way we learn and work, with space and tools to experiment and apply AI practically. You’ll own your work.
You’ll have the autonomy to lead, decide, and make an impact without waiting for multiple approvals. You’ll build with others.
We collaborate openly and value input from everyone. You’ll see your impact.
What you build helps people grow their skills and advance their careers. Bring your curiosity. We’ll bring the platform and the support. Let’s LEARN together. Benefits
Benefits vary by region. Review regional benefits pages for Australia, India, Ireland, Mexico, Türkiye, and US benefits for details. All benefits are subject to change and applicable laws and policies. Udemy values diversity and inclusion and considers qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand not every candidate will match every qualification, but diverse experiences are welcome. Note:
This description reflects the current role requirements and may be updated as needed.
#J-18808-Ljbffr