Dexian
Overview
Seeking a highly motivated and technically skilled AV Operations Technician to support high-visibility video conferencing environments. This role requires hands-on expertise in managing and maintaining AV systems including Crestron, Zoom, Polycom, and Windows 10 platforms. The ideal candidate will serve as a dedicated Video Bridge Operator, coordinating closely with Event and Executive Support teams to ensure seamless execution of meetings and events through rigorous equipment pre-checks and quality control. This is an excellent opportunity for someone with a strong background in AV hardware/software, and incident management, who thrives in fast-paced environments and is eager to make an impact on enterprise-level technology operations. Base pay range : $62,000.00/yr - $68,500.00/yr Responsibilities
Dedicated Video Bridge Operator to support high visibility support incidents Support software/equipment including Crestron, Zoom, Polycom and Windows 10 Coordinate with Event and Executive Support teams for equipment pre-checks and quality control of events Coordinate with customers and assist with Audio, Video Conferencing, Touch Panels, and deskside involving Unified Communications Communicate effectively with team members and customers while contributing ideas and process improvements Perform preventative maintenance on UC equipment to ensure full functionality of all endpoints (Polycom, Crestron equipment, Windows 10 PCs) Troubleshoot projectors and screens; replace projector lamps if needed and coordinate RMA vendor returns Identify root causes of incidents and capture key details to expedite resolution with vendors; provide status updates to the team promptly Coordinate incident resolution from start to finish with escalation to management as necessary Knowledgeable in Unified Communications (UC) technology and Deskside Support with IT-centric solution integration Proactively monitor endpoints and escalate to site owners as necessary Qualifications
High School Diploma required 5+ years of IT experience with hardware and software support in a corporate environment Adherence to onsite schedule 5 days per week at corporate office Extensive experience supporting and troubleshooting AV equipment such as Polycom and Crestron in conference room settings Excellent customer service skills and detail-oriented in a highly energetic corporate environment Experience with ServiceNow or other Helpdesk software Team player who works well with others in a fast-paced environment Scripting in PowerShell preferred Equal Opportunity
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Details
Seniority level: Associate Employment type: Full-time Job function: Information Technology and Customer Service Industries: IT Services and IT Consulting Additional information
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McLean, VA .
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Seeking a highly motivated and technically skilled AV Operations Technician to support high-visibility video conferencing environments. This role requires hands-on expertise in managing and maintaining AV systems including Crestron, Zoom, Polycom, and Windows 10 platforms. The ideal candidate will serve as a dedicated Video Bridge Operator, coordinating closely with Event and Executive Support teams to ensure seamless execution of meetings and events through rigorous equipment pre-checks and quality control. This is an excellent opportunity for someone with a strong background in AV hardware/software, and incident management, who thrives in fast-paced environments and is eager to make an impact on enterprise-level technology operations. Base pay range : $62,000.00/yr - $68,500.00/yr Responsibilities
Dedicated Video Bridge Operator to support high visibility support incidents Support software/equipment including Crestron, Zoom, Polycom and Windows 10 Coordinate with Event and Executive Support teams for equipment pre-checks and quality control of events Coordinate with customers and assist with Audio, Video Conferencing, Touch Panels, and deskside involving Unified Communications Communicate effectively with team members and customers while contributing ideas and process improvements Perform preventative maintenance on UC equipment to ensure full functionality of all endpoints (Polycom, Crestron equipment, Windows 10 PCs) Troubleshoot projectors and screens; replace projector lamps if needed and coordinate RMA vendor returns Identify root causes of incidents and capture key details to expedite resolution with vendors; provide status updates to the team promptly Coordinate incident resolution from start to finish with escalation to management as necessary Knowledgeable in Unified Communications (UC) technology and Deskside Support with IT-centric solution integration Proactively monitor endpoints and escalate to site owners as necessary Qualifications
High School Diploma required 5+ years of IT experience with hardware and software support in a corporate environment Adherence to onsite schedule 5 days per week at corporate office Extensive experience supporting and troubleshooting AV equipment such as Polycom and Crestron in conference room settings Excellent customer service skills and detail-oriented in a highly energetic corporate environment Experience with ServiceNow or other Helpdesk software Team player who works well with others in a fast-paced environment Scripting in PowerShell preferred Equal Opportunity
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. Details
Seniority level: Associate Employment type: Full-time Job function: Information Technology and Customer Service Industries: IT Services and IT Consulting Additional information
Get notified about new Technical Support Specialist jobs in
McLean, VA .
#J-18808-Ljbffr