INFT Solutions inc
Job Title:
Senior System Analyst Location:
Atlanta, GA/Onsite
Responsibilities
Provide Complex Issue Resolution:
Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
Collaborate with Third-Party Vendors:
Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
Support Core IT Systems:
Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
Research and Implement Technical Solutions:
Recommend and implement solutions to improve efficiency and reliability.
Develop and Maintain Documentation:
Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.
Necessary Skills and Qualifications
10+ years of IT experience
Proven expertise in
Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams .
Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:
Understanding of Windows Client and Windows Server in production environments.
Configuration of Windows Infrastructure via Group Policy and/or scripts.
Adept at using Powershell to automate and execute tasks.
Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.
Microsoft Enterprise Mobility Suite / Enterprise Mobility + Security (EMS) a plus.
3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
Hands-on experience with
AWS infrastructure management
and supporting
SharePoint environments
would be a plus.
Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
Experience in coordinating with
third-party technical support vendors .
Proficiency in creating and maintaining technical documentation.
Relevant Microsoft certifications
(e.g., Windows Server, Office 365, Azure) are highly desirable.
Solid understanding of IT service management and ITIL best practices is a plus.
Track record of continuous learning and adapting to new technologies.
Desired Skills and Attributes
Strong Communication Skills:
Ability to articulate technical concepts clearly to both technical and non-technical audiences.
Problem-Solving Mindset:
Proactive and solution-oriented approach to addressing challenges and improving processes.
Adaptability and Flexibility:
Capable of handling shifting priorities and working in a fast-paced environment.
Customer-Focused Attitude:
Dedicated to providing excellent service to internal users and ensuring their IT needs are met.
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Senior System Analyst Location:
Atlanta, GA/Onsite
Responsibilities
Provide Complex Issue Resolution:
Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
Collaborate with Third-Party Vendors:
Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
Support Core IT Systems:
Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
Research and Implement Technical Solutions:
Recommend and implement solutions to improve efficiency and reliability.
Develop and Maintain Documentation:
Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.
Necessary Skills and Qualifications
10+ years of IT experience
Proven expertise in
Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams .
Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:
Understanding of Windows Client and Windows Server in production environments.
Configuration of Windows Infrastructure via Group Policy and/or scripts.
Adept at using Powershell to automate and execute tasks.
Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.
Microsoft Enterprise Mobility Suite / Enterprise Mobility + Security (EMS) a plus.
3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
Hands-on experience with
AWS infrastructure management
and supporting
SharePoint environments
would be a plus.
Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
Experience in coordinating with
third-party technical support vendors .
Proficiency in creating and maintaining technical documentation.
Relevant Microsoft certifications
(e.g., Windows Server, Office 365, Azure) are highly desirable.
Solid understanding of IT service management and ITIL best practices is a plus.
Track record of continuous learning and adapting to new technologies.
Desired Skills and Attributes
Strong Communication Skills:
Ability to articulate technical concepts clearly to both technical and non-technical audiences.
Problem-Solving Mindset:
Proactive and solution-oriented approach to addressing challenges and improving processes.
Adaptability and Flexibility:
Capable of handling shifting priorities and working in a fast-paced environment.
Customer-Focused Attitude:
Dedicated to providing excellent service to internal users and ensuring their IT needs are met.
#J-18808-Ljbffr