Medtronic
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Global Robotics Service Software Eng II
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Medtronic At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. A Day in the Life The Service Software Engineer is a technical individual contributor role within the Global Robotics Service Support (GRSS) team. This role will be responsible for software tool and process development and product technical troubleshooting of software-related field escalations. This individual will focus on development and continuous improvement of diagnostic software solutions for the Hugo Robotics Assisted Surgery (RAS) System and integration of various software changes to clinical and demo systems. You Will: Perform technical problem-solving and solution development with respect to multiple interconnected sub-components of the Hugo RAS and service software tools. Act as a liaison between internal-facing R&D roles and customer-facing field roles to perform root-cause analysis and implement corrective actions to resolve software anomalies Support the development of troubleshooting and repair software tools and procedures, including generating or reviewing software designs and documentation Support design transfer of software, OS, and firmware changes to the Hugo fleet Manage the implementation of complex software upgrade and deployment processes across the Hugo fleet Test and evaluate new technologies within the scope of serviceability improvements Other duties as assigned/requested by management Travel requirement (some international): 20-30% Must Have: Bachelors Degree and minimum of 2 years of relevant experience Or advanced degree with 0 years of experience Nice to Have: Understanding and troubleshooting complex cyber-physical systems General understanding of firmware, operating systems, computer networking, distributed architectures, sensors and actuators Experience with Linux-like (Bash) and Windows (CMD/Powershell) CLIs, file systems, and shell scripting Experience with C/C++ and Python or equivalent Excellent analytical and communication skills; must be able to communicate complex technical concepts to both technical and non-technical stakeholders Adaptable technical problem-solving skills with the ability to learn new technologies quickly Ability to prioritize time-sensitive tasks and meet deadlines independently Understanding of computer systems (hardware and software layers of computer architecture), networking (OSI model), and cyber-physical systems security Experience with SQL/SQLite, Node.js, Simulink Experience with data analytics and visualization frameworks such as Tableau or PowerBI Experience with electro-mechanical devices controlled by software Experience with software/system troubleshooting and repair or verification and validation Medical device experience Experience with robotics or motion control Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments Strong attention to detail and accuracy Physical Job Requirements The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package Salary ranges for U.S (excl. PR) locations (USD): $84,000.00 - $126,000.00 Equal Employment Opportunity It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
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Global Robotics Service Software Eng II
role at
Medtronic At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. A Day in the Life The Service Software Engineer is a technical individual contributor role within the Global Robotics Service Support (GRSS) team. This role will be responsible for software tool and process development and product technical troubleshooting of software-related field escalations. This individual will focus on development and continuous improvement of diagnostic software solutions for the Hugo Robotics Assisted Surgery (RAS) System and integration of various software changes to clinical and demo systems. You Will: Perform technical problem-solving and solution development with respect to multiple interconnected sub-components of the Hugo RAS and service software tools. Act as a liaison between internal-facing R&D roles and customer-facing field roles to perform root-cause analysis and implement corrective actions to resolve software anomalies Support the development of troubleshooting and repair software tools and procedures, including generating or reviewing software designs and documentation Support design transfer of software, OS, and firmware changes to the Hugo fleet Manage the implementation of complex software upgrade and deployment processes across the Hugo fleet Test and evaluate new technologies within the scope of serviceability improvements Other duties as assigned/requested by management Travel requirement (some international): 20-30% Must Have: Bachelors Degree and minimum of 2 years of relevant experience Or advanced degree with 0 years of experience Nice to Have: Understanding and troubleshooting complex cyber-physical systems General understanding of firmware, operating systems, computer networking, distributed architectures, sensors and actuators Experience with Linux-like (Bash) and Windows (CMD/Powershell) CLIs, file systems, and shell scripting Experience with C/C++ and Python or equivalent Excellent analytical and communication skills; must be able to communicate complex technical concepts to both technical and non-technical stakeholders Adaptable technical problem-solving skills with the ability to learn new technologies quickly Ability to prioritize time-sensitive tasks and meet deadlines independently Understanding of computer systems (hardware and software layers of computer architecture), networking (OSI model), and cyber-physical systems security Experience with SQL/SQLite, Node.js, Simulink Experience with data analytics and visualization frameworks such as Tableau or PowerBI Experience with electro-mechanical devices controlled by software Experience with software/system troubleshooting and repair or verification and validation Medical device experience Experience with robotics or motion control Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments Strong attention to detail and accuracy Physical Job Requirements The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package Salary ranges for U.S (excl. PR) locations (USD): $84,000.00 - $126,000.00 Equal Employment Opportunity It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
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