Hub Group
Overview
The Delivery Manager is responsible for quarterly client audits, internal process audits, metrics reporting, and training and coaching new and existing location staff. This position provides value-added service to customers and supports local terminal operations through training and auditing, including knowledge, technical support, and quality of service in a timely manner. Bilingual in Spanish is helpful. Core Responsibilities & Duties
Attend daily pre-shift/safety meetings to outline SOPs, quality, or training topics Monitor problem lane segments as outlined in the OSD report, hot accounts, and corrective action compliance Assist with the training / onboarding of new hires Assist with retraining and quality performance evaluation of current employees Investigate customer damage concerns for root cause analysis Ensure all company SOPs are adhered to Adhere to all company forklift safety policies Report safety concerns or damages noted on the forklift to a manager/supervisor Address OSDM during loading/unloading with cargo handler/manager/supervisor Collaborate with local managers on corrective action plans Must be willing to work various shifts and days as necessary Other duties as assigned Requirements
High school diploma or GED equivalent Organizational and prioritization skills Self-motivated and maintains a high level of energy Strong verbal and personal communication skills Ability to communicate effectively verbally and in writing Ability to perform quality audits on all aspects of the handling process, report areas that do not meet safety or quality standards, and proactively work with employees to enhance performance Ability to carry out assigned tasks to completion and meet deadlines Ability to pass forklift and hazardous certifications yearly Ability to lift and pull cargo weighing 70 lbs or less Ability to work under pressure and problem solve Ability to read and understand industry documents (container load plans, bill of lading, bonded documents) Skills
Ideal candidate will possess a “can do” attitude with a “will do” work ethic Must have the ability to work in a fast-paced environment General computer skills - Microsoft Office, Outlook, AS400 Strong verbal and written communication skills BEWARE OF FRAUD! Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind: Hub Group will never solicit money or credit card information in connection with a Hub Group job application. Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail. Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers Salary:
$30.29/hr This is an estimated range based on the circumstances at the time of posting; however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. Benefits
We offer a comprehensive benefits plan including: Medical Dental Vision Flexible Spending Account (FSA) Employee Assistance Program (EAP) Life & AD&D Insurance Disability Paid Time Off Paid Holidays
#J-18808-Ljbffr
The Delivery Manager is responsible for quarterly client audits, internal process audits, metrics reporting, and training and coaching new and existing location staff. This position provides value-added service to customers and supports local terminal operations through training and auditing, including knowledge, technical support, and quality of service in a timely manner. Bilingual in Spanish is helpful. Core Responsibilities & Duties
Attend daily pre-shift/safety meetings to outline SOPs, quality, or training topics Monitor problem lane segments as outlined in the OSD report, hot accounts, and corrective action compliance Assist with the training / onboarding of new hires Assist with retraining and quality performance evaluation of current employees Investigate customer damage concerns for root cause analysis Ensure all company SOPs are adhered to Adhere to all company forklift safety policies Report safety concerns or damages noted on the forklift to a manager/supervisor Address OSDM during loading/unloading with cargo handler/manager/supervisor Collaborate with local managers on corrective action plans Must be willing to work various shifts and days as necessary Other duties as assigned Requirements
High school diploma or GED equivalent Organizational and prioritization skills Self-motivated and maintains a high level of energy Strong verbal and personal communication skills Ability to communicate effectively verbally and in writing Ability to perform quality audits on all aspects of the handling process, report areas that do not meet safety or quality standards, and proactively work with employees to enhance performance Ability to carry out assigned tasks to completion and meet deadlines Ability to pass forklift and hazardous certifications yearly Ability to lift and pull cargo weighing 70 lbs or less Ability to work under pressure and problem solve Ability to read and understand industry documents (container load plans, bill of lading, bonded documents) Skills
Ideal candidate will possess a “can do” attitude with a “will do” work ethic Must have the ability to work in a fast-paced environment General computer skills - Microsoft Office, Outlook, AS400 Strong verbal and written communication skills BEWARE OF FRAUD! Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind: Hub Group will never solicit money or credit card information in connection with a Hub Group job application. Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail. Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers Salary:
$30.29/hr This is an estimated range based on the circumstances at the time of posting; however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand. Benefits
We offer a comprehensive benefits plan including: Medical Dental Vision Flexible Spending Account (FSA) Employee Assistance Program (EAP) Life & AD&D Insurance Disability Paid Time Off Paid Holidays
#J-18808-Ljbffr