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ServiceNow

Field CTO, Sr Enterprise Architect - Healthcare Payer

ServiceNow, Dallas, Texas, United States, 75215

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Field CTO, Sr Enterprise Architect - Healthcare Payer

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Overview ServiceNow

is seeking Enterprise Architects with Healthcare Payer industry experience to join our Team. The Enterprise Architecture Team is part of our Pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision. We act as technical leaders for our customers’ most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.

Responsibilities

Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow

Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions

Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape

Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels

Work with architecture development methods, modelling approaches and architecture patterns for integration

Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey

Provide thought leadership and collaborate with internal ServiceNow business units

Identify, lead and contribute to the creation of best practices, white papers, workshops, etc

Qualifications To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry

Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals

Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills

Healthcare Payer Enterprise Architect level expertise in Industry

An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.

Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.

10 or more years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role.

A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future.

Expertise designing, implementing and managing advanced architectures in an application domain and integrating multiple systems or platforms

Experience with Enterprise Architecture or Application Architecture pre-sales in a software vendor or professional services environment.

Familiarity with common Enterprise and Industry Architecture frameworks such as TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.

Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation

Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.

Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions

Experience presenting architecture concepts, designs, and goals to technology leaders and partners

Compensation and Benefits For positions in this location, we offer a base pay of $149,000 - $246,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. The base pay shown is a guideline, and total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on geographic location and is subject to change based on work location.

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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