Lucayan Technology Solutions LLC
IT Help Desk I with Security Clearance
Lucayan Technology Solutions LLC, Honolulu, Hawaii, United States, 96814
Overview
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IT Help Desk I with Security Clearance
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Lucayan Technology Solutions LLC . Job Title: IT Helpdesk I Location: Honolulu, Hawaii Reports To: IT Security Manager Company: Lucayan Technology Solutions LLC Employment Type: Full-Time, On-Site About Us Lucayan Technology Solutions LLC is a leading government contracting firm, supporting national defense initiatives with top-tier technology services. We are committed to delivering secure, innovative IT solutions to federal clients. We are currently seeking a qualified and reliable Cybersecurity Support professional to join our team as an IT Helpdesk I technician. This role is essential to maintaining our systems\' security and ensuring compliance with federal cybersecurity regulations. This position supports compliance with Department of Defense (DoD) cybersecurity and training requirements while maintaining system availability and reliability for APCSS staff and faculty. Job Summary
The IT Helpdesk I technician will serve as the first point of contact for IT-related support within a fast-paced, security-conscious environment. The position plays a critical role in safeguarding sensitive systems by performing Tier 1 troubleshooting, assisting users, and supporting day-to-day IT operations in alignment with cybersecurity protocols. You\'ll work under the guidance of the IT Security Manager to support and maintain endpoint security, system integrity, and federal compliance standards. Key Responsibilities Respond to and resolve basic IT support requests via ticketing system, phone, email, or in-person. Troubleshoot and resolve hardware, software, network, and security-related issues for end users. Support account management and user access control following organizational security policies (e.g., provisioning, password resets, deactivation). Log, track, and escalate incidents and service requests as necessary, maintaining accurate documentation. Assist with the setup and deployment of IT equipment, including computers, printers, mobile devices, and secure communications hardware. Enforce and support IT security standards, including antivirus, encryption, patch management, and secure configurations. Work collaboratively with other IT and cybersecurity team members to monitor and maintain compliance with federal security requirements (e.g., NIST, DFARS, CMMC). Maintain inventory of IT assets and ensure appropriate tagging, tracking, and lifecycle documentation. Qualifications
Education: High school diploma or equivalent. Associate degree in IT or related field preferred. Experience: 1+ year of experience in a help desk, IT support, or desktop technician role. Clearance: U.S. citizenship required; ability to obtain and maintain DoD Secret Clearance. Certifications (DoD 8570 IAT Level I requirement): One of the following required within 6 months of hire: CompTIA A+, CompTIA Network+, CompTIA Security+ CE, or Equivalent IAT Level I certification. Technical Skills: Knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking. Training Requirements (must be completed within 30 days of hire, then annually): DoD Cyber Awareness / IA Training, DoD AT Level I (Anti-Terrorism Awareness), OPSEC Awareness Training (Level I), and iWATCH Training. Understanding of network connectivity, endpoint security practices, and IT troubleshooting techniques. Strong attention to detail and organizational skills. U.S. citizenship (required for access to government systems) and ability to obtain and maintain a government security clearance. Preferred
Familiarity with NIST SP 800-171, DFARS, or CMMC frameworks. Experience working in a government or defense contracting environment. Exposure to Active Directory, endpoint protection platforms, and helpdesk ticketing systems. Work Conditions
Onsite work required at our Honolulu, Hawaii location. Standard duty hours: Monday - Friday, 0800-1600 HST, excluding federal holidays. May involve occasional lifting (up to 25 lbs.), equipment setup, and off-hours/on-call support for outages or updates. Apply today to become part of a mission-driven team supporting national security through innovative cybersecurity solutions! Note: This job description reflects current requirements and responsibilities and is subject to change. Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
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Join to apply for the
IT Help Desk I with Security Clearance
role at
Lucayan Technology Solutions LLC . Job Title: IT Helpdesk I Location: Honolulu, Hawaii Reports To: IT Security Manager Company: Lucayan Technology Solutions LLC Employment Type: Full-Time, On-Site About Us Lucayan Technology Solutions LLC is a leading government contracting firm, supporting national defense initiatives with top-tier technology services. We are committed to delivering secure, innovative IT solutions to federal clients. We are currently seeking a qualified and reliable Cybersecurity Support professional to join our team as an IT Helpdesk I technician. This role is essential to maintaining our systems\' security and ensuring compliance with federal cybersecurity regulations. This position supports compliance with Department of Defense (DoD) cybersecurity and training requirements while maintaining system availability and reliability for APCSS staff and faculty. Job Summary
The IT Helpdesk I technician will serve as the first point of contact for IT-related support within a fast-paced, security-conscious environment. The position plays a critical role in safeguarding sensitive systems by performing Tier 1 troubleshooting, assisting users, and supporting day-to-day IT operations in alignment with cybersecurity protocols. You\'ll work under the guidance of the IT Security Manager to support and maintain endpoint security, system integrity, and federal compliance standards. Key Responsibilities Respond to and resolve basic IT support requests via ticketing system, phone, email, or in-person. Troubleshoot and resolve hardware, software, network, and security-related issues for end users. Support account management and user access control following organizational security policies (e.g., provisioning, password resets, deactivation). Log, track, and escalate incidents and service requests as necessary, maintaining accurate documentation. Assist with the setup and deployment of IT equipment, including computers, printers, mobile devices, and secure communications hardware. Enforce and support IT security standards, including antivirus, encryption, patch management, and secure configurations. Work collaboratively with other IT and cybersecurity team members to monitor and maintain compliance with federal security requirements (e.g., NIST, DFARS, CMMC). Maintain inventory of IT assets and ensure appropriate tagging, tracking, and lifecycle documentation. Qualifications
Education: High school diploma or equivalent. Associate degree in IT or related field preferred. Experience: 1+ year of experience in a help desk, IT support, or desktop technician role. Clearance: U.S. citizenship required; ability to obtain and maintain DoD Secret Clearance. Certifications (DoD 8570 IAT Level I requirement): One of the following required within 6 months of hire: CompTIA A+, CompTIA Network+, CompTIA Security+ CE, or Equivalent IAT Level I certification. Technical Skills: Knowledge of Windows OS, Microsoft 365, Active Directory, and basic networking. Training Requirements (must be completed within 30 days of hire, then annually): DoD Cyber Awareness / IA Training, DoD AT Level I (Anti-Terrorism Awareness), OPSEC Awareness Training (Level I), and iWATCH Training. Understanding of network connectivity, endpoint security practices, and IT troubleshooting techniques. Strong attention to detail and organizational skills. U.S. citizenship (required for access to government systems) and ability to obtain and maintain a government security clearance. Preferred
Familiarity with NIST SP 800-171, DFARS, or CMMC frameworks. Experience working in a government or defense contracting environment. Exposure to Active Directory, endpoint protection platforms, and helpdesk ticketing systems. Work Conditions
Onsite work required at our Honolulu, Hawaii location. Standard duty hours: Monday - Friday, 0800-1600 HST, excluding federal holidays. May involve occasional lifting (up to 25 lbs.), equipment setup, and off-hours/on-call support for outages or updates. Apply today to become part of a mission-driven team supporting national security through innovative cybersecurity solutions! Note: This job description reflects current requirements and responsibilities and is subject to change. Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
IT Services and IT Consulting
#J-18808-Ljbffr