OneTrust
Overview
OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies data collection with consent and preferences, automates governance across privacy, security, IT/tech, third‑party, and AI risk, and enforces data policies across the data estate and lifecycle. OneTrust supports collaboration between data teams and risk teams to drive rapid and trusted innovation. We serve more than 14,000 customers globally across industries. The Challenge
OneTrust is seeking a Senior Support Analyst to join our professional services team. The Senior Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for OneTrust customers. Your Mission
This position requires an outgoing, confident individual with excellent verbal and written communication skills, advanced troubleshooting abilities, the ability to operate in escalated and high-pressure situations, and a deep understanding of the OneTrust platform (and related technologies where appropriate). On-Site Schedule Requirement: This hybrid role offers in‑office collaboration (3 days/week) with remote flexibility. Analyst will work a Monday–Friday schedule, 9 AM – 6 PM EST. Responsibilities
Take the most complex support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issue Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress Step into and take over management escalated cases where the customer is unhappy or the solution is unclear Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions Act as an internal SME within the Support organization, creating knowledge base material and upskilling colleagues Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc. Build privacy industry expertise, including maintaining CIPP/E / CIPM certifications Work independently to manage time and commitments while meeting agreed performance levels You Are
You are eager to learn, quick to pick up new skills, and able to work independently while contributing to a team. You provide great experience, build rapport with customers, and manage a varied workload while meeting SLAs and deadlines with a focus on quality and attention to detail. Your Experience Includes
Bachelor’s degree or master’s in computer science, engineering, business or related field At least 12 months demonstrated experience working with the OneTrust Privacy platform, or deep relevant technical skills (e.g., web/mobile development stack including HTML, CSS, JavaScript, React) and APIs/integrations Complex analytical problem-solving skills Continuous improvement mindset and ability to contribute to process improvement Highly developed written and verbal communication skills, with ability to convey complex information clearly via phone, video and email Ability to work with and troubleshoot complex, web-based software suites Working knowledge of development processes, operating systems, browsers, and programming languages Flexible attitude and willingness to work alternative shift patterns (e.g., late shifts, weekends) to support coverage and new releases Compensation
For certain states, the annual base pay range is listed below. Within this range, pay is determined by location, skills, experience, and education. The role may be eligible for discretionary bonuses, equity, commissions, and benefits. Salary Range: $34.25 — $51.38 USD Where we Work
We are embracing an office‑first culture, with three in‑office days per week for most roles, plus opportunities to collaborate and connect in person. Specific requirements or flexibility may vary by role; verify with your recruiter during the interview. Benefits
As an employee at OneTrust, you will be part of the OneTeam. You’ll receive support physically, mentally, and emotionally to do your best work, whether in the office or remotely. Benefits include comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company‑paid privacy certification exam fees, and more. Benefits vary by country. For more information, talk to your recruiter or visit onetrust.com/careers. Resources
Check out the following to learn more about OneTrust and its people: OneTrust Careers on YouTube @LifeatOneTrust on Instagram Your Data
You have the right to have your personal data updated or removed and to obtain a copy of the data OneTrust holds about you. Details about these rights are on our Privacy Overview. You can change your mind at any time and have your personal data removed by contacting us and submitting the Data Subject Request Form. Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment. We never ask candidates for personal information during interviews, do not interview via instant messaging or group chat, and do not require candidates to purchase products or services. Legitimate interviews will come from an @onetrust.com email address. For more information or if you have been targeted, contact askrecruiting@onetrust.com. Our Commitment to You
When you join OneTrust you are joining a launching pad for a career with growth and impact. Our commitment is to put people first, support your growth, and provide a platform for meaningful work in a diverse and inclusive environment. OneTrust provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. This applies regardless of race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies data collection with consent and preferences, automates governance across privacy, security, IT/tech, third‑party, and AI risk, and enforces data policies across the data estate and lifecycle. OneTrust supports collaboration between data teams and risk teams to drive rapid and trusted innovation. We serve more than 14,000 customers globally across industries. The Challenge
OneTrust is seeking a Senior Support Analyst to join our professional services team. The Senior Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for OneTrust customers. Your Mission
This position requires an outgoing, confident individual with excellent verbal and written communication skills, advanced troubleshooting abilities, the ability to operate in escalated and high-pressure situations, and a deep understanding of the OneTrust platform (and related technologies where appropriate). On-Site Schedule Requirement: This hybrid role offers in‑office collaboration (3 days/week) with remote flexibility. Analyst will work a Monday–Friday schedule, 9 AM – 6 PM EST. Responsibilities
Take the most complex support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issue Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress Step into and take over management escalated cases where the customer is unhappy or the solution is unclear Collaborate across OneTrust, including with our product teams, to troubleshoot issues, identify root causes, and provide solutions Act as an internal SME within the Support organization, creating knowledge base material and upskilling colleagues Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc. Build privacy industry expertise, including maintaining CIPP/E / CIPM certifications Work independently to manage time and commitments while meeting agreed performance levels You Are
You are eager to learn, quick to pick up new skills, and able to work independently while contributing to a team. You provide great experience, build rapport with customers, and manage a varied workload while meeting SLAs and deadlines with a focus on quality and attention to detail. Your Experience Includes
Bachelor’s degree or master’s in computer science, engineering, business or related field At least 12 months demonstrated experience working with the OneTrust Privacy platform, or deep relevant technical skills (e.g., web/mobile development stack including HTML, CSS, JavaScript, React) and APIs/integrations Complex analytical problem-solving skills Continuous improvement mindset and ability to contribute to process improvement Highly developed written and verbal communication skills, with ability to convey complex information clearly via phone, video and email Ability to work with and troubleshoot complex, web-based software suites Working knowledge of development processes, operating systems, browsers, and programming languages Flexible attitude and willingness to work alternative shift patterns (e.g., late shifts, weekends) to support coverage and new releases Compensation
For certain states, the annual base pay range is listed below. Within this range, pay is determined by location, skills, experience, and education. The role may be eligible for discretionary bonuses, equity, commissions, and benefits. Salary Range: $34.25 — $51.38 USD Where we Work
We are embracing an office‑first culture, with three in‑office days per week for most roles, plus opportunities to collaborate and connect in person. Specific requirements or flexibility may vary by role; verify with your recruiter during the interview. Benefits
As an employee at OneTrust, you will be part of the OneTeam. You’ll receive support physically, mentally, and emotionally to do your best work, whether in the office or remotely. Benefits include comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company‑paid privacy certification exam fees, and more. Benefits vary by country. For more information, talk to your recruiter or visit onetrust.com/careers. Resources
Check out the following to learn more about OneTrust and its people: OneTrust Careers on YouTube @LifeatOneTrust on Instagram Your Data
You have the right to have your personal data updated or removed and to obtain a copy of the data OneTrust holds about you. Details about these rights are on our Privacy Overview. You can change your mind at any time and have your personal data removed by contacting us and submitting the Data Subject Request Form. Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment. We never ask candidates for personal information during interviews, do not interview via instant messaging or group chat, and do not require candidates to purchase products or services. Legitimate interviews will come from an @onetrust.com email address. For more information or if you have been targeted, contact askrecruiting@onetrust.com. Our Commitment to You
When you join OneTrust you are joining a launching pad for a career with growth and impact. Our commitment is to put people first, support your growth, and provide a platform for meaningful work in a diverse and inclusive environment. OneTrust provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. This applies regardless of race, color, religion, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
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