ZipRecruiter
Senior System Analyst - Hybrid Atlanta, GA
ZipRecruiter, Atlanta, Georgia, United States, 30383
Job DescriptionJob Description
Position Overview:
We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency’s core applications and IT infrastructure.
The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery.
Primary Responsibilities:
Provide Complex Issue Resolution:
Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
Collaborate with Third-Party Vendors:
Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
Support Core IT Systems:
Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
Research and Implement Technical Solutions:
Recommend and implement solutions to improve efficiency and reliability.
Develop and Maintain Documentation:
Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.
Necessary Skills and Qualifications:
10+ years of IT experience .
Proven expertise in
Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams .
Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:
Understanding of Windows Client and Windows Server in production environments.
Configuration of Windows Infrastructure via Group Policy and/or scripts.
Adept at using Powershell to automate and execute tasks.
Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.
Microsoft Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus.
3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
Hands-on experience with
AWS infrastructure management
and supporting
SharePoint environments
would be a plus.
Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
Experience in coordinating with
third-party technical support vendors .
Proficiency in creating and maintaining technical documentation.
Relevant Microsoft certifications
(e.g., Windows Server, Office 365, Azure) are highly desirable.
Solid understanding of IT service management and ITIL best practices is a plus.
Track record of continuous learning and adapting to new technologies.
Desired Skills and Attributes:
Strong Communication Skills:
Ability to articulate technical concepts clearly to both technical and non-technical audiences.
Problem-Solving Mindset:
Proactive and solution-oriented approach to addressing challenges and improving processes.
Adaptability and Flexibility:
Capable of handling shifting priorities and working in a fast-paced environment.
Customer-Focused Attitude:
Dedicated to providing excellent service to internal users and ensuring their IT needs are met.
Requirementsl Required / Desired Amount of Experience Proven expertise in O365, AD, Exchange Server, Windows, VPN, RDP, MS Teams Required 10 Years
Position Overview:
We are seeking an experienced Senior System Analyst to provide hands-on technical expertise on a team of systems analysts and systems administrators. This role is pivotal in supporting end-users with their IT needs and ensuring the ongoing maintenance and reliability of the agency’s core applications and IT infrastructure.
The ideal candidate will have a strong background in IT support, systems administration, and team leadership, with the ability to guide the resolution of complex technical issues, coordinate with third-party vendors, and implement solutions that enhance overall IT service delivery.
Primary Responsibilities:
Provide Complex Issue Resolution:
Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
Collaborate with Third-Party Vendors:
Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
Support Core IT Systems:
Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
Research and Implement Technical Solutions:
Recommend and implement solutions to improve efficiency and reliability.
Develop and Maintain Documentation:
Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.
Necessary Skills and Qualifications:
10+ years of IT experience .
Proven expertise in
Office 365, Active Directory, Exchange Server, Windows operating systems, desktop deployment, VPN, RDP, and Microsoft Teams .
Minimum 5 years of relevant industry experience in a Microsoft enterprise environment including:
Understanding of Windows Client and Windows Server in production environments.
Configuration of Windows Infrastructure via Group Policy and/or scripts.
Adept at using Powershell to automate and execute tasks.
Basic understanding of the TCP/IP Stack and common services such as DNS and DHCP.
Microsoft Enterprise Mobility Suite / Entprise Mobility + Security (EM+S) a plus.
3+ years of experience with Active Directory Domain Services (AD DS) upgrade, consolidation and migration projects.
2+ years of experience with Office/Microsoft 365 with at least one year of experience migrating mailboxes.
1+ years experience Active Directory Federation Services (ADFS) or Azure Active Directory and understanding of SAML 2.0 and cloud SSO providers
Hands-on experience with
AWS infrastructure management
and supporting
SharePoint environments
would be a plus.
Strong troubleshooting and problem-solving skills, with the ability to resolve complex technical issues efficiently.
Experience in coordinating with
third-party technical support vendors .
Proficiency in creating and maintaining technical documentation.
Relevant Microsoft certifications
(e.g., Windows Server, Office 365, Azure) are highly desirable.
Solid understanding of IT service management and ITIL best practices is a plus.
Track record of continuous learning and adapting to new technologies.
Desired Skills and Attributes:
Strong Communication Skills:
Ability to articulate technical concepts clearly to both technical and non-technical audiences.
Problem-Solving Mindset:
Proactive and solution-oriented approach to addressing challenges and improving processes.
Adaptability and Flexibility:
Capable of handling shifting priorities and working in a fast-paced environment.
Customer-Focused Attitude:
Dedicated to providing excellent service to internal users and ensuring their IT needs are met.
Requirementsl Required / Desired Amount of Experience Proven expertise in O365, AD, Exchange Server, Windows, VPN, RDP, MS Teams Required 10 Years