Customer Service Representative / Data Entry

Complete Payment Solution is looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Responsibilities: Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs. Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic. Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development. Requirements: 1-2 years proven experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills Familiarity with CRM system

About Complete Payment Solution:

Complete Payment Solutions is a leading provider of secure and innovative payment processing services . We empower businesses of all sizes to accept payments seamlessly, manage transactions efficiently, and grow with confidence. Complete Payment Solution

is a financial organization dedicated to simplify payments, enhance security, and provide unparalleled support. Our employees enjoy a work culture that promotes innovative payment solutions. Complete Payment Solution:

Benefits include Health care insurance, Salary bonus pay, Paid time off, Paid holidays.