Harver
Director, Customer Success – Commercial Accounts
Harver, Atlanta, Georgia, United States, 30383
Director, Customer Success – Commercial Accounts
Join to apply for the
Director, Customer Success – Commercial Accounts
role at
Harver .
About Harver Harver is the industry leading hiring solution helping organizations optimize their talent decisions. Rooted in over 35 years of rich data insights, the company’s portfolio of solutions enables organizations to make the best talent decisions across the entire employee lifecycle. Having processed over 100 million candidates, Harver provides trusted, flexible, and adaptable offerings making hiring better, faster, and fundamentally more fair. More than 1,300 customers trust Harver to help put purpose to work.
What You’ll Do
Lead and develop a team of Customer Success Managers focused on commercial accounts, driving high renewal rates and strong adoption across a broad portfolio of smaller ARR customers.
Drive the customer success strategy within commercial accounts to ensure consistent, high-quality customer experiences across the journey.
Design scalable programs to onboard, engage, and support customers at every stage.
Build a scalable, proactive customer health model and implement playbooks for risk mitigation.
Drive accountability amongst the commercial CSM team to demonstrate the value of Harver investment to customers.
Regularly monitor account health and user adoption across a large portfolio of accounts, and report on key performance indicators to the broader leadership team.
Provide support for CSMs in at-risk accounts through risk detection/alerting and action plans.
Champion the voice of the customer within the business, sharing insights that inform product roadmap and go-to-market motions.
We are looking for people who have
8+ years of experience in Customer Success or Account Management in Enterprise SaaS.
3+ years of experience leading high performing teams as a Senior Manager or Director with a track record of exceeding retention and expansion targets.
Experience leveraging value realization best practices to drive customers’ desired outcomes.
Bias for action and urgency in execution.
Culture of feedback, accountability, and customer-centricity.
Proven track record of exceeding retention targets.
Ability to develop close relationships with customers and colleagues through empathy and respect.
Patient and active listener with proactive, self-driven approach and positive energy.
Passion for people, with history of hiring, developing, and elevating teams.
Proven ability to manage a large (several hundred) logo portfolio.
Excellent written and verbal communication skills (email & PPT).
Seniority level
Director
Employment type
Full-time
Job function
Other
Industries
Software Development
Referrals increase your chances of interviewing at Harver.
Get notified about new Director of Customer Success jobs in
Atlanta, GA .
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Director, Customer Success – Commercial Accounts
role at
Harver .
About Harver Harver is the industry leading hiring solution helping organizations optimize their talent decisions. Rooted in over 35 years of rich data insights, the company’s portfolio of solutions enables organizations to make the best talent decisions across the entire employee lifecycle. Having processed over 100 million candidates, Harver provides trusted, flexible, and adaptable offerings making hiring better, faster, and fundamentally more fair. More than 1,300 customers trust Harver to help put purpose to work.
What You’ll Do
Lead and develop a team of Customer Success Managers focused on commercial accounts, driving high renewal rates and strong adoption across a broad portfolio of smaller ARR customers.
Drive the customer success strategy within commercial accounts to ensure consistent, high-quality customer experiences across the journey.
Design scalable programs to onboard, engage, and support customers at every stage.
Build a scalable, proactive customer health model and implement playbooks for risk mitigation.
Drive accountability amongst the commercial CSM team to demonstrate the value of Harver investment to customers.
Regularly monitor account health and user adoption across a large portfolio of accounts, and report on key performance indicators to the broader leadership team.
Provide support for CSMs in at-risk accounts through risk detection/alerting and action plans.
Champion the voice of the customer within the business, sharing insights that inform product roadmap and go-to-market motions.
We are looking for people who have
8+ years of experience in Customer Success or Account Management in Enterprise SaaS.
3+ years of experience leading high performing teams as a Senior Manager or Director with a track record of exceeding retention and expansion targets.
Experience leveraging value realization best practices to drive customers’ desired outcomes.
Bias for action and urgency in execution.
Culture of feedback, accountability, and customer-centricity.
Proven track record of exceeding retention targets.
Ability to develop close relationships with customers and colleagues through empathy and respect.
Patient and active listener with proactive, self-driven approach and positive energy.
Passion for people, with history of hiring, developing, and elevating teams.
Proven ability to manage a large (several hundred) logo portfolio.
Excellent written and verbal communication skills (email & PPT).
Seniority level
Director
Employment type
Full-time
Job function
Other
Industries
Software Development
Referrals increase your chances of interviewing at Harver.
Get notified about new Director of Customer Success jobs in
Atlanta, GA .
#J-18808-Ljbffr