Capital One
Overview
Business Process Improvement, Principal Associate Are you energized by untangling and solving complex business challenges? As a Business Process Improvement, Principal Associate, you\'ll play a pivotal role in transforming how Capital One\'s Commercial Bank operates. You will drive critical process improvements that enable our teams to deliver exceptional experiences for our associates and clients. In this role, you will be part of a smart, talented team responsible for redesigning key business processes. We\'re looking for an experienced professional who can think strategically, influence stakeholders, and deliver measurable and lasting change. You\'d Thrive in This Role If You: You are an experienced process improvement professional with a track record of delivering results and influencing change on complex projects.
Responsibilities
Lead collaborative process improvement initiatives that are impactful to efficiency, risk, and client/associate experience
Document and analyze current state business processes and lead projects (creating process maps, process analytics, project reports, presentations, business cases, and project charters)
Redesign and optimize workflows/processes using Lean Six Sigma principles/tools
Design future state business processes and controls that achieve and sustain desired outcomes
Lead workshops and brainstorming sessions to creatively design/facilitate solutions
Teach, facilitate, and coach Commercial Bank associates and leaders to achieve breakthrough improvements
Teach process optimization tools (e.g., root cause analysis methods, FMEA) to project teams and the larger organization
Deliver presentations to peers and leaders, including up to the executive level
Work on 3 or more projects at a time varying in size and complexity
Basic Qualifications
High School Diploma, GED or equivalent certification
At least 3 years of process improvement experience
At least 3 years of experience managing project deliverables
Preferred Qualifications
Bachelor\'s Degree or military experience
Lean Six Sigma Certification or Prosci Certification
4+ years of experience with data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake)
4+ years of experience in Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, Word)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
#CommOps
The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte, NC: $93,400 - $106,600 for Principal Process Manager
McLean, VA: $102,700 - $117,200 for Principal Process Manager
Plano, TX: $93,400 - $106,600 for Principal Process Manager
Richmond, VA: $93,400 - $106,600 for Principal Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate\'s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
If you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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Business Process Improvement, Principal Associate Are you energized by untangling and solving complex business challenges? As a Business Process Improvement, Principal Associate, you\'ll play a pivotal role in transforming how Capital One\'s Commercial Bank operates. You will drive critical process improvements that enable our teams to deliver exceptional experiences for our associates and clients. In this role, you will be part of a smart, talented team responsible for redesigning key business processes. We\'re looking for an experienced professional who can think strategically, influence stakeholders, and deliver measurable and lasting change. You\'d Thrive in This Role If You: You are an experienced process improvement professional with a track record of delivering results and influencing change on complex projects.
Responsibilities
Lead collaborative process improvement initiatives that are impactful to efficiency, risk, and client/associate experience
Document and analyze current state business processes and lead projects (creating process maps, process analytics, project reports, presentations, business cases, and project charters)
Redesign and optimize workflows/processes using Lean Six Sigma principles/tools
Design future state business processes and controls that achieve and sustain desired outcomes
Lead workshops and brainstorming sessions to creatively design/facilitate solutions
Teach, facilitate, and coach Commercial Bank associates and leaders to achieve breakthrough improvements
Teach process optimization tools (e.g., root cause analysis methods, FMEA) to project teams and the larger organization
Deliver presentations to peers and leaders, including up to the executive level
Work on 3 or more projects at a time varying in size and complexity
Basic Qualifications
High School Diploma, GED or equivalent certification
At least 3 years of process improvement experience
At least 3 years of experience managing project deliverables
Preferred Qualifications
Bachelor\'s Degree or military experience
Lean Six Sigma Certification or Prosci Certification
4+ years of experience with data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake)
4+ years of experience in Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, Word)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
#CommOps
The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Charlotte, NC: $93,400 - $106,600 for Principal Process Manager
McLean, VA: $102,700 - $117,200 for Principal Process Manager
Plano, TX: $93,400 - $106,600 for Principal Process Manager
Richmond, VA: $93,400 - $106,600 for Principal Process Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate\'s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.
If you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
#J-18808-Ljbffr