Nisum
4 days ago Be among the first 25 applicants
We are seeking a Client Success Manager to act as a trusted advisor for our enterprise clients, ensuring they achieve maximum value from our consulting and IT services. This role combines relationship management, engagement oversight, and strategic account growth to deliver measurable business outcomes and strengthen long-term partnerships.
What You'll Do
Client Relationship & Strategic Partnership Act as the primary point of contact for assigned clients, building and maintaining strong executive-levelrelationships. Understand client business priorities, challenges, and success criteria to ensure alignment with our services. Serve as a strategic advisor, guiding clients on how to maximize the value of delivered solutions.Engagement Oversight & Value Delivery Oversee delivery of consulting/IT engagements, ensuring outcomes align with client objectives. Collaborate with delivery teams, solution architects, and program managers to address client needs. Drive adoption and integration of delivered solutions across client teams. Proactively monitor engagement performance, providing insights and recommendations for improvement. Retention & Growth Identify opportunities for upselling and cross-selling additional services and solutions. Support contract renewals and ensure high client retention rates. Develop account growth strategies in collaboration with Account Executives and Sales teams. Client Advocacy & Feedback Act as the voice of the client internally, driving product/service improvements. Conduct regular business reviews with clients to demonstrate value delivered and align on future initiatives
What You Know
7+ years of experience in client-facing roles within IT services, consulting, or enterprise account management. Proven track record of managing executive relationships and delivering business value in complex client environments. Strong understanding of consulting/IT delivery models, project management, and enterprise technology solutions. Exceptional communication, presentation, and stakeholder management skills. Ability to work cross-functionally with sales, delivery, and technical teams. Key Success Metrics: Client Satisfaction (CSAT/NPS) Renewal & Retention Rate Revenue Growth (Upsell/Cross-sell) Adoption & Value Realization Metrics Project Delivery Success
Education
Bachelor’s/Master’s degree in Business, IT, or a related field.
Benefits
In addition to competitive salaries and benefits packages, Nisum US offers its employees some unique and fun extras: Professional Development - We offer in-house technical training and professional learning programs aimed at developing skills across a broad spectrum of topics such as technology, leadership, role-based training, and process expertise. We also offer an annual stipend for employees to attend external courses in order to maintain professional certifications Health & Wellness Benefits - We believe that your health and welfare are important, and we strive to ensure that you have affordable options available to you, including some plans that are subsidized for employees and their families up to 90%. We also have dental and vision plans in the US where Nisum pays 100% of premiums for employees Volunteerism Pay - We believe in giving back and in the US, our employees are eligible for up to 40 hours of paid time off each year to volunteer towards the causes that they are most passionate about. This is in addition to personal and paid holidays Additional Benefits - We offer all the other important benefits to keep employees and their families healthy and financially secure, such as 401(k) retirement savings with a company match, pre-tax parking and transit programs, disability insurance, and Basic Life/AD&D, alongside exclusive employee discounts on a wide variety of products and services
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Nisum by 2x Get notified about new Senior Client Manager jobs in
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What You'll Do
Client Relationship & Strategic Partnership Act as the primary point of contact for assigned clients, building and maintaining strong executive-levelrelationships. Understand client business priorities, challenges, and success criteria to ensure alignment with our services. Serve as a strategic advisor, guiding clients on how to maximize the value of delivered solutions.Engagement Oversight & Value Delivery Oversee delivery of consulting/IT engagements, ensuring outcomes align with client objectives. Collaborate with delivery teams, solution architects, and program managers to address client needs. Drive adoption and integration of delivered solutions across client teams. Proactively monitor engagement performance, providing insights and recommendations for improvement. Retention & Growth Identify opportunities for upselling and cross-selling additional services and solutions. Support contract renewals and ensure high client retention rates. Develop account growth strategies in collaboration with Account Executives and Sales teams. Client Advocacy & Feedback Act as the voice of the client internally, driving product/service improvements. Conduct regular business reviews with clients to demonstrate value delivered and align on future initiatives
What You Know
7+ years of experience in client-facing roles within IT services, consulting, or enterprise account management. Proven track record of managing executive relationships and delivering business value in complex client environments. Strong understanding of consulting/IT delivery models, project management, and enterprise technology solutions. Exceptional communication, presentation, and stakeholder management skills. Ability to work cross-functionally with sales, delivery, and technical teams. Key Success Metrics: Client Satisfaction (CSAT/NPS) Renewal & Retention Rate Revenue Growth (Upsell/Cross-sell) Adoption & Value Realization Metrics Project Delivery Success
Education
Bachelor’s/Master’s degree in Business, IT, or a related field.
Benefits
In addition to competitive salaries and benefits packages, Nisum US offers its employees some unique and fun extras: Professional Development - We offer in-house technical training and professional learning programs aimed at developing skills across a broad spectrum of topics such as technology, leadership, role-based training, and process expertise. We also offer an annual stipend for employees to attend external courses in order to maintain professional certifications Health & Wellness Benefits - We believe that your health and welfare are important, and we strive to ensure that you have affordable options available to you, including some plans that are subsidized for employees and their families up to 90%. We also have dental and vision plans in the US where Nisum pays 100% of premiums for employees Volunteerism Pay - We believe in giving back and in the US, our employees are eligible for up to 40 hours of paid time off each year to volunteer towards the causes that they are most passionate about. This is in addition to personal and paid holidays Additional Benefits - We offer all the other important benefits to keep employees and their families healthy and financially secure, such as 401(k) retirement savings with a company match, pre-tax parking and transit programs, disability insurance, and Basic Life/AD&D, alongside exclusive employee discounts on a wide variety of products and services
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Sales and Business Development Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Nisum by 2x Get notified about new Senior Client Manager jobs in
Pleasanton, CA . Director, Customer Experience Management - Midmarket
Oakland, CA $100,000.00-$130,000.00 6 days ago Redwood City, CA $150,000.00-$170,000.00 1 week ago San Jose, CA $101,100.00-$174,000.00 2 weeks ago San Ramon, CA $105,000.00-$135,000.00 2 months ago Senior Manager - Customer Success Operations
Oakland, CA $188,789.28-$235,986.59 5 days ago Creator & User Excellence Specialist - Customer Support - San Jose
San Jose, CA $110,223.00-$198,445.00 5 days ago Oakland, CA $75,000.00-$95,000.00 1 week ago Oakland, CA $119,884.60-$143,867.27 1 week ago Redwood City, CA $180,000.00-$210,000.00 4 months ago Pleasanton, CA $80,000.00-$100,000.00 1 month ago Redwood City, CA $160,000.00-$180,000.00 4 weeks ago Redwood City, CA $120,000.00-$170,000.00 1 week ago San Francisco Bay Area $140,000.00-$160,000.00 1 month ago Redwood City, CA $110,000.00-$115,000.00 3 days ago Fremont, CA $72,000.00-$80,000.00 1 day ago San Francisco Bay Area $70,000.00-$90,000.00 2 weeks ago Customer Success Manager, Enterprise, West US
San Jose, CA $107,930.00-$167,292.00 1 month ago Mountain View, CA $110,000.00-$137,000.00 5 days ago Santa Clara, CA $88,000.00-$125,000.00 15 hours ago Santa Clara, CA $100,000.00-$500,000.00 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr