Tufts Medical Center
Ophthalmology Surgical Services Coordinator II - Boston
Tufts Medical Center, Boston, Massachusetts, us, 02298
Job Profile Summary
Job Profile Summary
– This role focuses on providing administrative and business support to the organization in order to achieve operational goals. It includes general administration duties: produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. The role is an organizational support or clerical role focusing on daily business activities in a hands-on environment. The majority of time is spent delivering support services or activities, typically under supervision. This is an experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision; problems are typically routine but may require interpretation or deviation from standard procedures, and involves communicating information that requires some explanation or interpretation. Job Overview
This position monitors and coordinates all surgical scheduling functions for the department, including answering patient inquiries, initial patient interviews, scheduling and facilitating surgical dates with patients and families or other support systems as noted, assuring surgeon preferences regarding surgical sites, assistants, processes and any additional materials necessary to properly support specific resources. Provides complete pre-op surgical packets to the proper surgical location, assuring that surgeries may proceed as scheduled and assists the surgical biller with accurate and timely coding and billing information. Establishes systems to monitor and track department surgical functions and acts as a liaison between the department and other departments and external organizations. Job Description
Minimum Qualifications: High school diploma or equivalent. Two (2) years of experience with scheduling clinical procedures. Duties and Responsibilities
The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. Coordinates scheduling of the surgical sites and appointments for all physicians associated with a specific location in the department to achieve maximum utilization while adhering to Medical Center standards and regulations. Conducts patient interviews to accurately document a patient’s status pre-operatively. Makes necessary arrangements to qualify patients for surgery. Coordinates all pre-op tests and surgical procedures. Gathers all information obtained during the patient’s pre-op stages. Generates all information obtained during the patient’s pre-op stages and submits a completed pre-operative surgical package to the surgical facility as directed by that facility, thus ensuring that the patient file is complete, and patient is cleared for surgery. Follows Federal CPT coding policies, records codes for surgical procedures and provides reports of all charges listed by the physician post-operatively to the billing coordinator. In the event of missing codes, the surgical coordinator communicates directly with the surgeon in order to obtain proper codes within 24 hours after the surgery. Works with the billing coordinator to forward batched reports to TMCPO. Retrieves operative notes within 24 hours of a surgical procedure and ensures that surgical documentation is filed properly in patient charts and with the billing coordinator. Maintains a surgical log detailing patient data, surgery time and place, other incidental relative information, billing information including amount billed and reimbursement date and amount for each surgical patient. Maintains communication with the manager. Reports any problems or difficulties to the site manager immediately. Contributes to the creation and updating of policies and guidelines for the Department related to the process by which patients are screened and booked for surgery. Works with billing to ensure appropriate billing and reimbursement for each case. Responsible for surgical referrals and authorization verification prior to/and following appointments and surgeries. Establishes and updates appropriate patient information packets for distribution to patients and medical staff in accordance with surgical scheduling duties. Responsible for maintaining supplies as necessary and coordinating distribution to patients. Represents in the department relationships with other departments of the institution. Works with the billing coordinator for resolution of surgical billing patient inquiries and complaints. Ensures that the patient may proceed with the scheduled procedure by communicating directly with the patient’s primary care physician to obtain pre-operative clearance. Responds to any last-minute questions the patients may have prior to surgery. Maintains collaborative, team relationships with peers and colleagues to contribute to the working group’s achievement of goals and foster a positive work environment. Informs patients of necessary pre-operative guidelines and forwards information packets to patients. Physical Requirements
Frequent sitting, occasional standing or working, and lifting of 10-15 lbs. May be exposed to dust and other typical office-like discomforts. Manual dexterity for computer keyboard operation. Requires ability to see computer screen and read reports. Requires ability to hear instructions from physicians and other clinical or nursing staff. Skills & Abilities
Computer literacy including word processing programs and electronic spreadsheets and the ability to learn new applications. Excellent interpersonal and customer service skills, including telephone skills. High degree of tact due to frequent interaction with patients, physicians, and insurance companies. Ability to perform Operating Room scheduling using Meditech and MSM. Knowledge of medical terminology and CPT coding standards. Excellent organizational skills with attention to detail. Ability to work independently with a minimum of supervision in routine matters. Ability to follow up and follow through on items related to scheduling. Self-motivated. Ability to prioritize work and be flexible with work assignments. Other duties as assigned may be included depending on organizational needs.
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Job Profile Summary
– This role focuses on providing administrative and business support to the organization in order to achieve operational goals. It includes general administration duties: produces documents, collects, records, sorts and files information, handles mail, prepares routine reports, makes travel arrangements, arranges appointments, responds to inquiries, data entry, and operates office equipment. The role is an organizational support or clerical role focusing on daily business activities in a hands-on environment. The majority of time is spent delivering support services or activities, typically under supervision. This is an experienced level role that requires basic knowledge of job procedures and tools obtained through work experience and may require vocational or technical education. Works under moderate supervision; problems are typically routine but may require interpretation or deviation from standard procedures, and involves communicating information that requires some explanation or interpretation. Job Overview
This position monitors and coordinates all surgical scheduling functions for the department, including answering patient inquiries, initial patient interviews, scheduling and facilitating surgical dates with patients and families or other support systems as noted, assuring surgeon preferences regarding surgical sites, assistants, processes and any additional materials necessary to properly support specific resources. Provides complete pre-op surgical packets to the proper surgical location, assuring that surgeries may proceed as scheduled and assists the surgical biller with accurate and timely coding and billing information. Establishes systems to monitor and track department surgical functions and acts as a liaison between the department and other departments and external organizations. Job Description
Minimum Qualifications: High school diploma or equivalent. Two (2) years of experience with scheduling clinical procedures. Duties and Responsibilities
The duties and responsibilities listed below are intended to describe the general nature of work and are not intended to be an all-inclusive list. Other duties and responsibilities may be assigned. Coordinates scheduling of the surgical sites and appointments for all physicians associated with a specific location in the department to achieve maximum utilization while adhering to Medical Center standards and regulations. Conducts patient interviews to accurately document a patient’s status pre-operatively. Makes necessary arrangements to qualify patients for surgery. Coordinates all pre-op tests and surgical procedures. Gathers all information obtained during the patient’s pre-op stages. Generates all information obtained during the patient’s pre-op stages and submits a completed pre-operative surgical package to the surgical facility as directed by that facility, thus ensuring that the patient file is complete, and patient is cleared for surgery. Follows Federal CPT coding policies, records codes for surgical procedures and provides reports of all charges listed by the physician post-operatively to the billing coordinator. In the event of missing codes, the surgical coordinator communicates directly with the surgeon in order to obtain proper codes within 24 hours after the surgery. Works with the billing coordinator to forward batched reports to TMCPO. Retrieves operative notes within 24 hours of a surgical procedure and ensures that surgical documentation is filed properly in patient charts and with the billing coordinator. Maintains a surgical log detailing patient data, surgery time and place, other incidental relative information, billing information including amount billed and reimbursement date and amount for each surgical patient. Maintains communication with the manager. Reports any problems or difficulties to the site manager immediately. Contributes to the creation and updating of policies and guidelines for the Department related to the process by which patients are screened and booked for surgery. Works with billing to ensure appropriate billing and reimbursement for each case. Responsible for surgical referrals and authorization verification prior to/and following appointments and surgeries. Establishes and updates appropriate patient information packets for distribution to patients and medical staff in accordance with surgical scheduling duties. Responsible for maintaining supplies as necessary and coordinating distribution to patients. Represents in the department relationships with other departments of the institution. Works with the billing coordinator for resolution of surgical billing patient inquiries and complaints. Ensures that the patient may proceed with the scheduled procedure by communicating directly with the patient’s primary care physician to obtain pre-operative clearance. Responds to any last-minute questions the patients may have prior to surgery. Maintains collaborative, team relationships with peers and colleagues to contribute to the working group’s achievement of goals and foster a positive work environment. Informs patients of necessary pre-operative guidelines and forwards information packets to patients. Physical Requirements
Frequent sitting, occasional standing or working, and lifting of 10-15 lbs. May be exposed to dust and other typical office-like discomforts. Manual dexterity for computer keyboard operation. Requires ability to see computer screen and read reports. Requires ability to hear instructions from physicians and other clinical or nursing staff. Skills & Abilities
Computer literacy including word processing programs and electronic spreadsheets and the ability to learn new applications. Excellent interpersonal and customer service skills, including telephone skills. High degree of tact due to frequent interaction with patients, physicians, and insurance companies. Ability to perform Operating Room scheduling using Meditech and MSM. Knowledge of medical terminology and CPT coding standards. Excellent organizational skills with attention to detail. Ability to work independently with a minimum of supervision in routine matters. Ability to follow up and follow through on items related to scheduling. Self-motivated. Ability to prioritize work and be flexible with work assignments. Other duties as assigned may be included depending on organizational needs.
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