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Overview
POSITION SUMMARY A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE establishes, promotes and maintains excellent rapport with customers, co-workers, sales representatives and others as appropriate, and maintains continuous communication with Area/District Offices and direct manager. Responsibilities
Rely on direction to accomplish goals Perform a number of work-related tasks Capable of working under direct supervision or independently based upon training Maintain certifications per job requirements Technical
Render on-site and phone assistance to customers Communicate with Technical Support on equipment issues Perform work-related tasks according to company guidelines for scheduled maintenance Implement Field Change Notices according to published guidelines Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips Safety
Operate in a safe manner in accordance with published safety guidelines Must wear appropriate PPE as per company guidelines and job duties Adhere to work hours policy guidelines – “14 hours rule” Report all work-related accidents or injuries within 24 hours to the appropriate personnel Administration
Provide accurate and timely reporting according to company guidelines Timecards, expense reports, mileage reports, ticket closure, forms et al. Maintain individual inventory in accordance with company policy Maintain company property according to company policies Vehicle, credit cards, PPE, test equipment, laptop, pager, et al. Customer Satisfaction
Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer where applicable Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment Strive to provide all customers a “first time fix” for their equipment Maintain customer satisfaction rates according to company guidelines Attend Customer Meetings as required Performance
Maximize productivity by combining service opportunities Complete all work in an efficient and timely manner Capable of making technical and commercial decisions under pressure Properly evaluate site and equipment for appropriate billing status Maintain productive utilization rate according to company guidelines Perform inventory cycle counts according to company guidelines Adhere to company dress code and safety regulations Meet or exceed on-site response time requirements for each customer Understand and comply with company startup/escalation processes and procedures Maintain proper and adequate level of internal communications Collaborate with managers, co-workers, Support Services, and electronic communications Perform several work-related tasks Capable of working under direct supervision or independently based upon training Maintain certifications per job requirements Qualifications
High School Diploma or G.E.D. equivalent HVAC – Certificate Program degree or equivalent experience in the field Six years military experience in a related field Equivalent industry experience with EPA refrigerant license Basic electrical knowledge Interpersonal Skills: Professional, Reliable, Team Player Familiarity with electrical/electronic test equipment and fundamentals Must be able to read and interpret electrical line diagrams and blueprints Working knowledge of OHM’s law and HVAC theory Technical skills: Site evaluation, basic fix/repair techniques under supervision, ability to summarize and report all work tasks Strong skill sets: Communication, Customer service, Troubleshooting, Safety procedures, Organizational and planning skills Computer skills Mechanical aptitude Physical & Environmental Demands
Stand, walk, use hands and fingers, reach, stoop, kneel, crouch, crawl, talk, hear, smell; sit and climb; vision requirements; frequent driving; lift up to 50 pounds regularly and up to 75 pounds occasionally Notes: Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities as defined by law, provided the individual is otherwise qualified to safely perform essential functions. Work Conditions
Travel is required Flexible schedules (weekends, evenings, holidays) May have on-call responsibility Valid driver’s license Must be at least 18 years old The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS:
Safety. Integrity. Respect. Teamwork. & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and health, without discrimination as to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics. If you need help applying, contact help.join@vertivco.com. For more about this role, visit Vertiv’s Careers page. Work Authorization
No calls or agencies. Vertiv will only employ those legally authorized to work in the United States. Sponsorship is not provided. Temporary visa holders are not eligible for hire.
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POSITION SUMMARY A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE establishes, promotes and maintains excellent rapport with customers, co-workers, sales representatives and others as appropriate, and maintains continuous communication with Area/District Offices and direct manager. Responsibilities
Rely on direction to accomplish goals Perform a number of work-related tasks Capable of working under direct supervision or independently based upon training Maintain certifications per job requirements Technical
Render on-site and phone assistance to customers Communicate with Technical Support on equipment issues Perform work-related tasks according to company guidelines for scheduled maintenance Implement Field Change Notices according to published guidelines Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips Safety
Operate in a safe manner in accordance with published safety guidelines Must wear appropriate PPE as per company guidelines and job duties Adhere to work hours policy guidelines – “14 hours rule” Report all work-related accidents or injuries within 24 hours to the appropriate personnel Administration
Provide accurate and timely reporting according to company guidelines Timecards, expense reports, mileage reports, ticket closure, forms et al. Maintain individual inventory in accordance with company policy Maintain company property according to company policies Vehicle, credit cards, PPE, test equipment, laptop, pager, et al. Customer Satisfaction
Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer where applicable Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment Strive to provide all customers a “first time fix” for their equipment Maintain customer satisfaction rates according to company guidelines Attend Customer Meetings as required Performance
Maximize productivity by combining service opportunities Complete all work in an efficient and timely manner Capable of making technical and commercial decisions under pressure Properly evaluate site and equipment for appropriate billing status Maintain productive utilization rate according to company guidelines Perform inventory cycle counts according to company guidelines Adhere to company dress code and safety regulations Meet or exceed on-site response time requirements for each customer Understand and comply with company startup/escalation processes and procedures Maintain proper and adequate level of internal communications Collaborate with managers, co-workers, Support Services, and electronic communications Perform several work-related tasks Capable of working under direct supervision or independently based upon training Maintain certifications per job requirements Qualifications
High School Diploma or G.E.D. equivalent HVAC – Certificate Program degree or equivalent experience in the field Six years military experience in a related field Equivalent industry experience with EPA refrigerant license Basic electrical knowledge Interpersonal Skills: Professional, Reliable, Team Player Familiarity with electrical/electronic test equipment and fundamentals Must be able to read and interpret electrical line diagrams and blueprints Working knowledge of OHM’s law and HVAC theory Technical skills: Site evaluation, basic fix/repair techniques under supervision, ability to summarize and report all work tasks Strong skill sets: Communication, Customer service, Troubleshooting, Safety procedures, Organizational and planning skills Computer skills Mechanical aptitude Physical & Environmental Demands
Stand, walk, use hands and fingers, reach, stoop, kneel, crouch, crawl, talk, hear, smell; sit and climb; vision requirements; frequent driving; lift up to 50 pounds regularly and up to 75 pounds occasionally Notes: Vertiv will make reasonable accommodations for qualified employees or candidates with disabilities as defined by law, provided the individual is otherwise qualified to safely perform essential functions. Work Conditions
Travel is required Flexible schedules (weekends, evenings, holidays) May have on-call responsibility Valid driver’s license Must be at least 18 years old The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS:
Safety. Integrity. Respect. Teamwork. & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and health, without discrimination as to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristics. If you need help applying, contact help.join@vertivco.com. For more about this role, visit Vertiv’s Careers page. Work Authorization
No calls or agencies. Vertiv will only employ those legally authorized to work in the United States. Sponsorship is not provided. Temporary visa holders are not eligible for hire.
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