Vaco
Overview
Salary:
$120,000 + 5% bonus Location:
3 days in Sarasota, FL office, 2 days remote Snapshot/Environment:
Team Size: 3 Service Desk Analysts, 1 Service Desk Lead, 1 IAM Analyst; # of Users: 900 in over 50 locations; # of tickets/month: 1,200 Job Summary
Hiring a hands-on Sr. Manager of IT Support & Endpoint Operations. This role will deliver end-user technology services across Microsoft 365 device management, ITSM, IAM and vendor operations. Cloud-First environment, own ITSM platform effectiveness, endpoint deployment (Autopilot, Intune), and lead IT support team. Key Responsibilities
Lead, mentor, and develop team members, fostering a collaborative and high-performance culture. Provide guidance, training, and KPI evaluations to team members. Serve as the primary point of escalation for customers. Lead and manage the service desk to provide exceptional technical support and customer care. Ensure timely resolution of incidents and service requests, and continuously improve service desk processes. Oversee IAM processes. Collaborate with cybersecurity teams to enforce access policies and maintain data integrity. Manage IT Asset Management. Lead the design, implementation, and continuous improvement of ITIL processes. Oversee ITSM platform management and ensure the effective use of the CMDB to maintain accurate and up-to-date information about the IT environment. End User Device Imaging & Deployment. Vendor Management. Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree is a plus. 5+ years of experience in IT operations or service delivery management. 5+ years of hands-on experience with Microsoft systems engineering, particularly in endpoint management and M365 support. 3+ years of direct people management experience, leading cross-functional IT support teams in mid to large healthcare centric organizations. Technical Proficiency
Strong knowledge of Microsoft 365 administration at the user and device level (e.g., Intune, AutoPilot, Outlook, Teams, OneDrive, SharePoint) and familiarity with tenant-level governance in coordination with cloud engineering teams. PowerShell or other scripting languages for task automation and endpoint configuration. Entra ID, Conditional Access, Access Reviews. Azure Virtual Desktop, Citrix, or VMWare Horizon as it relates to endpoint support. ITSM & Governance knowledge & experience. EEO and Privacy Notices
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice: Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, sex, religion, national origin, age, disability, veteran status, or other protected characteristics as required by law. Reasonable accommodations are available; contact HR@vaco.com for accommodations. Privacy Notice: We respect your privacy and have notices for California, Virginia, and other residents, with policy links provided as applicable. Pay Transparency: Compensation depends on factors including experience, location, and business needs. The salary range above is a reasonable estimate for geographies that require disclosure and may include discretionary bonuses.
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Salary:
$120,000 + 5% bonus Location:
3 days in Sarasota, FL office, 2 days remote Snapshot/Environment:
Team Size: 3 Service Desk Analysts, 1 Service Desk Lead, 1 IAM Analyst; # of Users: 900 in over 50 locations; # of tickets/month: 1,200 Job Summary
Hiring a hands-on Sr. Manager of IT Support & Endpoint Operations. This role will deliver end-user technology services across Microsoft 365 device management, ITSM, IAM and vendor operations. Cloud-First environment, own ITSM platform effectiveness, endpoint deployment (Autopilot, Intune), and lead IT support team. Key Responsibilities
Lead, mentor, and develop team members, fostering a collaborative and high-performance culture. Provide guidance, training, and KPI evaluations to team members. Serve as the primary point of escalation for customers. Lead and manage the service desk to provide exceptional technical support and customer care. Ensure timely resolution of incidents and service requests, and continuously improve service desk processes. Oversee IAM processes. Collaborate with cybersecurity teams to enforce access policies and maintain data integrity. Manage IT Asset Management. Lead the design, implementation, and continuous improvement of ITIL processes. Oversee ITSM platform management and ensure the effective use of the CMDB to maintain accurate and up-to-date information about the IT environment. End User Device Imaging & Deployment. Vendor Management. Qualifications
Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree is a plus. 5+ years of experience in IT operations or service delivery management. 5+ years of hands-on experience with Microsoft systems engineering, particularly in endpoint management and M365 support. 3+ years of direct people management experience, leading cross-functional IT support teams in mid to large healthcare centric organizations. Technical Proficiency
Strong knowledge of Microsoft 365 administration at the user and device level (e.g., Intune, AutoPilot, Outlook, Teams, OneDrive, SharePoint) and familiarity with tenant-level governance in coordination with cloud engineering teams. PowerShell or other scripting languages for task automation and endpoint configuration. Entra ID, Conditional Access, Access Reviews. Azure Virtual Desktop, Citrix, or VMWare Horizon as it relates to endpoint support. ITSM & Governance knowledge & experience. EEO and Privacy Notices
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice: Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, sex, religion, national origin, age, disability, veteran status, or other protected characteristics as required by law. Reasonable accommodations are available; contact HR@vaco.com for accommodations. Privacy Notice: We respect your privacy and have notices for California, Virginia, and other residents, with policy links provided as applicable. Pay Transparency: Compensation depends on factors including experience, location, and business needs. The salary range above is a reasonable estimate for geographies that require disclosure and may include discretionary bonuses.
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