TAG - The Aspen Group
Overview
Corporate Talent Acquisition Manager | The Aspen Group (TAG) The Aspen Group, Inc. (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 20,000 healthcare professionals and team members at more than 1,400 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, veterinarian, and medical aesthetics. TAG provides a comprehensive suite of centralized business support services that power the impact of Five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Lovet Pet Care, and Chapter Aesthetic Studio. Responsibilities
Provides user assistance and ticket resolution for hardware, software, and networking needs. Diagnoses and troubleshoots problems with technical systems to maintain proper functionality, and escalates unresolved issues as needed. Conducts diagnostic reviews and troubleshoots issues as requested by users. Recommends hardware solutions for user computers in office areas. Troubleshoots and updates devices remotely. Provides good customer service to ensure functionality and to assist and guide users. Reports customer feedback and potential technical needs. Documents technical issues and their resolutions in the IT service management platform. Preferred Experience / Qualifications
Associates Degree in Computer Science or relevant field or commensurate experience as a Desktop Support Technician/Engineer, or similar role. 1+ year hands-on, collaborative working style with a service-driven mindset. Good organization and problem-solving skills. Ability to operate, install, and troubleshoot computer hardware, including peripherals. Knowledge of modern ticketing systems, such as ServiceNow. Experience with Windows 10/11, Active Directory, iOS, and Mac OS. Experience providing desktop support in an enterprise environment preferred. Experience working with remote locations and using remote access software (e.g., Bomgar) preferred. Technical writing experience is a plus. Familiarity with mobile device operation, Audio/Video technologies, and networking is preferred. Compensation & Benefits
Hourly rate:
$23.00–$27.00 Paid time off Health, dental, and vision coverage 401(k) savings plan with company match Work Schedule
Shift:
11:30 AM – 8:30 PM EST/CST Work Location
Onsite opportunities available in
Chicago, IL
or
Syracuse, NY Other
Seniority level: Associate Employment type: Full-time Job function: Health Care Provider Industries: Hospitals and Health Care
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Corporate Talent Acquisition Manager | The Aspen Group (TAG) The Aspen Group, Inc. (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting 20,000 healthcare professionals and team members at more than 1,400 health and wellness offices across 46 states in three distinct categories: Dental care, urgent care, veterinarian, and medical aesthetics. TAG provides a comprehensive suite of centralized business support services that power the impact of Five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Lovet Pet Care, and Chapter Aesthetic Studio. Responsibilities
Provides user assistance and ticket resolution for hardware, software, and networking needs. Diagnoses and troubleshoots problems with technical systems to maintain proper functionality, and escalates unresolved issues as needed. Conducts diagnostic reviews and troubleshoots issues as requested by users. Recommends hardware solutions for user computers in office areas. Troubleshoots and updates devices remotely. Provides good customer service to ensure functionality and to assist and guide users. Reports customer feedback and potential technical needs. Documents technical issues and their resolutions in the IT service management platform. Preferred Experience / Qualifications
Associates Degree in Computer Science or relevant field or commensurate experience as a Desktop Support Technician/Engineer, or similar role. 1+ year hands-on, collaborative working style with a service-driven mindset. Good organization and problem-solving skills. Ability to operate, install, and troubleshoot computer hardware, including peripherals. Knowledge of modern ticketing systems, such as ServiceNow. Experience with Windows 10/11, Active Directory, iOS, and Mac OS. Experience providing desktop support in an enterprise environment preferred. Experience working with remote locations and using remote access software (e.g., Bomgar) preferred. Technical writing experience is a plus. Familiarity with mobile device operation, Audio/Video technologies, and networking is preferred. Compensation & Benefits
Hourly rate:
$23.00–$27.00 Paid time off Health, dental, and vision coverage 401(k) savings plan with company match Work Schedule
Shift:
11:30 AM – 8:30 PM EST/CST Work Location
Onsite opportunities available in
Chicago, IL
or
Syracuse, NY Other
Seniority level: Associate Employment type: Full-time Job function: Health Care Provider Industries: Hospitals and Health Care
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