Wonder
Overview
Join to apply for the
Bench Senior Operations Leader
role at
Wonder . This range is provided by Wonder. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$95,000.00/yr - $109,500.00/yr About Wonder
Everything’s on the menu at Wonder. Except compromise. The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more. Our diners can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, with more locations opening weekly. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible. About the role
As a Senior Operations Leader, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes beyond traditional food service. You will lead a multifunctional team, manage cross-brand collaboration in a single facility, and own the local P&L like a true General Manager. Success requires operational dexterity: you may navigate staffing decisions one moment and vendor relations the next. You’ll manage both employees and nonemployees (contract partners), drive business results, and represent Wonder in the local partner ecosystem. This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or similar domains to build, manage and grow a complex operation. Responsibilities
Lead Day-to-Day Operations with Excellence Oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery) Optimize labor deployment, throughput, and service execution to meet evolving business needs Ensure strict adherence to labor, food safety, team member safety, and compliance standards Monitor and manage inventory accuracy, waste reduction, and product shelf life adherence Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time Monitor customer feedback and operational trends to drive data-informed decisions Set and drive operational KPIs, ensuring alignment across internal and external contributors Manage Team and Partner Performance Hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders Lead a blended on-site workforce of internal employees and external partners Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roof Address performance issues with coaching and performance tools Ensure compliance with state and federal labor laws Drive Business Results & Own the P&L Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and margin Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance Partner cross-functionally to identify cost-saving and revenue-driving opportunities Build action plans around local performance insights and customer feedback Grow the Business Own and drive company talent pipelines with a focus on succession building Select, develop, and deploy trainers for openings and onboarding Mentor managers-in-training, preparing them for leadership roles Model company values and reinforce performance standards Anticipate future needs and align staffing and development for growth Contribute to innovation by sharing feedback and piloting initiatives Manage Partnerships & Represent the Wonder Brand Serve as the on-site point of contact for brand partners, vendors, and contracted operators Nurture relationships with local stakeholders to foster trust and consistency Ensure each brand adheres to Wonder’s service and quality standards Represent Wonder in local community and business interactions Who you are
A business operator with at least 3 years of experience in leading high-volume, complex operations Experience in fast-growing, operationally complex environments Proven leadership and track record of progression Full P&L ownership, KPI management, and ability to drive results Proactive problem solver in fast-paced, ambiguous environments Comfortable managing hybrid workforces Cross-functional fluency across finance, HR, logistics, culinary, and partners Obsessed with customer service, quality, accountability, and results Requirements
Must be 21 years old and legally authorized to work in the US Must be able to lift up to 50 pounds and stand for extended periods Must have open availability, including nights and weekends Food Handler Certification (or willingness to obtain) Includes vetting criteria for AEDT (Automated Employment Decision Tool) Role Details
Salary Range: $95,000 per year - $109,500 per year Location: Home location determined upon assignment, within 40 miles from Park Slope, NY Benefits
Medical, Dental, and Vision Insurance Employer-paid Life Insurance 401(k) Retirement Plan with employer match for HSA Learning and Development opportunities Employee Stock Employee Discount EOE Note
Wonder is committed to fair hiring practices and does not discriminate on race, color, religion, gender identity or expression, sexual orientation, national origin, age, veteran status, disability, or other protected status. If you have a disability, please let us know how we can make your interview process work best for you. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries: Food & Beverages
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Join to apply for the
Bench Senior Operations Leader
role at
Wonder . This range is provided by Wonder. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$95,000.00/yr - $109,500.00/yr About Wonder
Everything’s on the menu at Wonder. Except compromise. The Wonder app is the premiere platform to feed every craving, all in one order. Our 25+ award-winning restaurant partners span every cuisine you can think of, from Greek to Thai, and come from the minds of the best chefs in the industry—Bobby Flay, José Andrés, Marcus Samuelsson, and more. Our diners can mix and match dishes from as many Made by Wonder restaurants as they’d like, or order from neighborhood gems near them. Everything is made to order at our brick-and-mortar locations across the East Coast and delivered fast and free, with more locations opening weekly. Join a team of technology, culinary, and logistics pioneers, backed by top-tier venture capitalists, and help us make great food more accessible. About the role
As a Senior Operations Leader, you’ll be the business leader of a Wonder location overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. This role goes beyond traditional food service. You will lead a multifunctional team, manage cross-brand collaboration in a single facility, and own the local P&L like a true General Manager. Success requires operational dexterity: you may navigate staffing decisions one moment and vendor relations the next. You’ll manage both employees and nonemployees (contract partners), drive business results, and represent Wonder in the local partner ecosystem. This is a unique opportunity for an experienced leader from operations, logistics, eCommerce, hospitality, or similar domains to build, manage and grow a complex operation. Responsibilities
Lead Day-to-Day Operations with Excellence Oversee all aspects of day-to-day operations across kitchen, service, and fulfillment channels (dine-in, pickup, delivery) Optimize labor deployment, throughput, and service execution to meet evolving business needs Ensure strict adherence to labor, food safety, team member safety, and compliance standards Monitor and manage inventory accuracy, waste reduction, and product shelf life adherence Maintain high operational readiness by forecasting demand, resolving obstacles, and adjusting workflows in real-time Monitor customer feedback and operational trends to drive data-informed decisions Set and drive operational KPIs, ensuring alignment across internal and external contributors Manage Team and Partner Performance Hire, onboard, coach, schedule, and develop a high-performing team of hourly employees and shift leaders Lead a blended on-site workforce of internal employees and external partners Create a collaborative, on-brand environment where Wonder and third-party teams operate seamlessly under one roof Address performance issues with coaching and performance tools Ensure compliance with state and federal labor laws Drive Business Results & Own the P&L Take full ownership of the location’s P&L and use data to influence labor efficiency, food costs, and margin Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance Partner cross-functionally to identify cost-saving and revenue-driving opportunities Build action plans around local performance insights and customer feedback Grow the Business Own and drive company talent pipelines with a focus on succession building Select, develop, and deploy trainers for openings and onboarding Mentor managers-in-training, preparing them for leadership roles Model company values and reinforce performance standards Anticipate future needs and align staffing and development for growth Contribute to innovation by sharing feedback and piloting initiatives Manage Partnerships & Represent the Wonder Brand Serve as the on-site point of contact for brand partners, vendors, and contracted operators Nurture relationships with local stakeholders to foster trust and consistency Ensure each brand adheres to Wonder’s service and quality standards Represent Wonder in local community and business interactions Who you are
A business operator with at least 3 years of experience in leading high-volume, complex operations Experience in fast-growing, operationally complex environments Proven leadership and track record of progression Full P&L ownership, KPI management, and ability to drive results Proactive problem solver in fast-paced, ambiguous environments Comfortable managing hybrid workforces Cross-functional fluency across finance, HR, logistics, culinary, and partners Obsessed with customer service, quality, accountability, and results Requirements
Must be 21 years old and legally authorized to work in the US Must be able to lift up to 50 pounds and stand for extended periods Must have open availability, including nights and weekends Food Handler Certification (or willingness to obtain) Includes vetting criteria for AEDT (Automated Employment Decision Tool) Role Details
Salary Range: $95,000 per year - $109,500 per year Location: Home location determined upon assignment, within 40 miles from Park Slope, NY Benefits
Medical, Dental, and Vision Insurance Employer-paid Life Insurance 401(k) Retirement Plan with employer match for HSA Learning and Development opportunities Employee Stock Employee Discount EOE Note
Wonder is committed to fair hiring practices and does not discriminate on race, color, religion, gender identity or expression, sexual orientation, national origin, age, veteran status, disability, or other protected status. If you have a disability, please let us know how we can make your interview process work best for you. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries: Food & Beverages
#J-18808-Ljbffr