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Oracle Fusion Managed Services Director
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Datavail . Job Description Location : Hybrid/Remote Home Base : Preferred in Atlanta or East Coast Reporting Manager : SVP, Managed Services Overview The Oracle Fusion Managed Services Director is a senior leadership role responsible for overseeing the delivery, governance, and continuous improvement of Oracle Fusion Applications (ERP, HCM, SCM, and related modules) managed services. This role requires a strategic leader who can drive operational excellence, build scalable service delivery models, and ensure high customer satisfaction while managing a large, distributed team of Oracle Cloud professionals. The Director will collaborate closely with senior executives, clients, and internal operations teams to align service delivery with business objectives, revenue targets, and customer success outcomes. Responsibilities
Lead and manage end-to-end Oracle Fusion Managed Services operations, including incident management, service requests, enhancements, and ongoing system optimization. Establish and enforce ITIL-based service management frameworks (Incident, Problem, Change, Release). Ensure all SLAs, OLAs, and KPIs are consistently achieved or exceeded. Oversee global support operations, ensuring coverage, escalation handling, and proactive monitoring. Act as executive sponsor for key managed services clients, building trusted advisor relationships with customer leadership. Conduct regular service reviews, health checks, and roadmap discussions with clients to ensure satisfaction and long-term retention. Drive continuous improvement initiatives to enhance service quality, automation, and cost efficiency. Lead, mentor, and develop a high-performing global team of Oracle Cloud consultants, service delivery managers, and support specialists. Ensure appropriate staffing, skills, and certifications are maintained to support Fusion Cloud applications. Partner with HR and leadership to enforce PTO, timesheet compliance, and resource management policies across the Managed Services organization. Own the P&L for Oracle Fusion Managed Services, including revenue forecasting, margin optimization, and cost control. Collaborate with Sales and Pre-Sales to shape managed services offerings, pricing models, and proposals (fixed-price, outcome-based, or consumption-based). Drive upsells and cross-sell opportunities through ongoing customer engagement. Develop and implement automation, AI/ML, and monitoring tools to modernize support and reduce manual intervention. Partner with Oracle and third-party vendors to leverage best practices, product roadmaps, and innovation opportunities. Contribute to organizational transformation by aligning managed services with the broader consulting and project delivery practices. Qualifications
Bachelor’s or master’s degree in information technology, business, or related field (MBA preferred). 15+ years of IT service delivery experience, with at least 7–10 years in Oracle Fusion/Cloud Applications. Proven track record of leading Oracle Cloud Implementation/managed services at scale (multi-client, multi-geo). Strong understanding of ERP, HCM, SCM processes and Oracle SaaS ecosystem. Experience managing P&L, contracts, SLAs, and client relationships at the executive level. Strong leadership, communication, and stakeholder management skills. ITIL certification preferred, Oracle Cloud certifications highly desirable. Key Attributes
Strategic thinker with strong operational execution. Customer-first mindset, able to balance governance with flexibility. Hands-on leader who can influence across global teams and senior stakeholders. Passionate about innovation, automation, and building high-performing service delivery models. Why Join Us
Lead a high-impact Oracle practice with significant growth potential. Collaborate with industry-leading Oracle professionals. Competitive salary, bonus, and comprehensive benefits package. About Us
Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. Datavail is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner. About The Team
The Enterprise Applications Cloud ERP practice specializes in Oracle technology and supports our client’s full life cycle needs for both on-prem and cloud products. The practice itself is 100+ FTEs strong located in the US, Colombia, and India and is the fastest growing practice in Datavail. The right person will exemplify Datavail’s core values (Desire to service, Low Ego, Hard Work). Seniority level: Director Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Datavail. Get notified about new Oracle Specialist jobs in Atlanta, GA.
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Oracle Fusion Managed Services Director
role at
Datavail . Job Description Location : Hybrid/Remote Home Base : Preferred in Atlanta or East Coast Reporting Manager : SVP, Managed Services Overview The Oracle Fusion Managed Services Director is a senior leadership role responsible for overseeing the delivery, governance, and continuous improvement of Oracle Fusion Applications (ERP, HCM, SCM, and related modules) managed services. This role requires a strategic leader who can drive operational excellence, build scalable service delivery models, and ensure high customer satisfaction while managing a large, distributed team of Oracle Cloud professionals. The Director will collaborate closely with senior executives, clients, and internal operations teams to align service delivery with business objectives, revenue targets, and customer success outcomes. Responsibilities
Lead and manage end-to-end Oracle Fusion Managed Services operations, including incident management, service requests, enhancements, and ongoing system optimization. Establish and enforce ITIL-based service management frameworks (Incident, Problem, Change, Release). Ensure all SLAs, OLAs, and KPIs are consistently achieved or exceeded. Oversee global support operations, ensuring coverage, escalation handling, and proactive monitoring. Act as executive sponsor for key managed services clients, building trusted advisor relationships with customer leadership. Conduct regular service reviews, health checks, and roadmap discussions with clients to ensure satisfaction and long-term retention. Drive continuous improvement initiatives to enhance service quality, automation, and cost efficiency. Lead, mentor, and develop a high-performing global team of Oracle Cloud consultants, service delivery managers, and support specialists. Ensure appropriate staffing, skills, and certifications are maintained to support Fusion Cloud applications. Partner with HR and leadership to enforce PTO, timesheet compliance, and resource management policies across the Managed Services organization. Own the P&L for Oracle Fusion Managed Services, including revenue forecasting, margin optimization, and cost control. Collaborate with Sales and Pre-Sales to shape managed services offerings, pricing models, and proposals (fixed-price, outcome-based, or consumption-based). Drive upsells and cross-sell opportunities through ongoing customer engagement. Develop and implement automation, AI/ML, and monitoring tools to modernize support and reduce manual intervention. Partner with Oracle and third-party vendors to leverage best practices, product roadmaps, and innovation opportunities. Contribute to organizational transformation by aligning managed services with the broader consulting and project delivery practices. Qualifications
Bachelor’s or master’s degree in information technology, business, or related field (MBA preferred). 15+ years of IT service delivery experience, with at least 7–10 years in Oracle Fusion/Cloud Applications. Proven track record of leading Oracle Cloud Implementation/managed services at scale (multi-client, multi-geo). Strong understanding of ERP, HCM, SCM processes and Oracle SaaS ecosystem. Experience managing P&L, contracts, SLAs, and client relationships at the executive level. Strong leadership, communication, and stakeholder management skills. ITIL certification preferred, Oracle Cloud certifications highly desirable. Key Attributes
Strategic thinker with strong operational execution. Customer-first mindset, able to balance governance with flexibility. Hands-on leader who can influence across global teams and senior stakeholders. Passionate about innovation, automation, and building high-performing service delivery models. Why Join Us
Lead a high-impact Oracle practice with significant growth potential. Collaborate with industry-leading Oracle professionals. Competitive salary, bonus, and comprehensive benefits package. About Us
Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. Datavail is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner. About The Team
The Enterprise Applications Cloud ERP practice specializes in Oracle technology and supports our client’s full life cycle needs for both on-prem and cloud products. The practice itself is 100+ FTEs strong located in the US, Colombia, and India and is the fastest growing practice in Datavail. The right person will exemplify Datavail’s core values (Desire to service, Low Ego, Hard Work). Seniority level: Director Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Datavail. Get notified about new Oracle Specialist jobs in Atlanta, GA.
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