Caterpillar
ServiceNow Governance, Risk and Compliance (GRC) Team Lead
Caterpillar, Nashville, Tennessee, United States, 37247
Overview
Career Area: Technology, Digital and Data Job Description
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role
ServiceNow Governance, Risk and Compliance (GRC) Team Lead Role Definition: The ServiceNow Governance, Risk and Compliance (GRC) Team Lead plays a critical role in the advancement and maturation of enterprise risk management, governance, and cybersecurity compliance programs. The role requires deep expertise in ServiceNow IRM modules and the ability to design, implement, and optimize ServiceNow solutions that support risk, security, and compliance objectives. The role requires strategic thinking, technical skills, and collaboration with business and IT stakeholders to align technology with regulatory requirements, cybersecurity assessment types, and risk management best practices. What You Will Do
Lead Architecture and Strategy: Define and drive the architectural vision and roadmap for ServiceNow IRM, aligning with the organization’s Cybersecurity, Governance, Risk, and Compliance strategy. Solution Design: Design and architect ServiceNow IRM solutions—including Policy & Compliance Management, Risk Management, Audit Management, Vendor Risk Management, and related modules—to meet complex business requirements. Implementation Leadership: Oversee the implementation of ServiceNow IRM capabilities with focus on quality, scalability, and maintainability; serve as the technical authority during project delivery, migration, and integration phases. Stakeholder Collaboration: Work with Cybersecurity, IT, Legal, Compliance, and business stakeholders to gather requirements and ensure alignment with goals. Governance Frameworks: Translate regulatory requirements and best practices (ISO 27001/2, NIST, SOC, PCI-DSS, ISA-62443, CIS, HIPAA, GDPR) into ServiceNow IRM workflows and processes for automation and reporting. Risk and Compliance Automation: Develop and optimize automated processes, reporting, and dashboards in ServiceNow for efficient tracking, escalation, and remediation of risks and violations. Continuous Improvement: Analyze system performance and feedback to identify optimization opportunities; implement updates while maximizing value and maintaining Out of the Box functionality. Technical Leadership and Mentorship: Guide and develop junior architects, developers, and analysts, fostering excellence and continuous learning. Change Management: Lead organizational change efforts related to GRC initiatives and drive adoption of ServiceNow IRM solutions. Risk Reporting and Analytics: Architect analytics and reporting capabilities for executive leadership, risk committees, and audit teams. Integration Management: Design and oversee integrations between ServiceNow IRM and other enterprise applications, including Snowflake, vulnerability management, third-party risk, and identity management platforms. Documentation and Standards: Produce solution documentation, diagrams, standards, and best practice guides. What You Have
Education: Bachelor’s or Master’s degree in computer science, Information Security, Information Systems, or related discipline. Progressive experience in designing and implementing GRC/IRM solutions, with at least 5 years in a senior or lead architect role focused on ServiceNow IRM modules. Proficiency in ServiceNow IRM, including advanced configuration, scripting, custom development, and module integration. Understanding of governance frameworks (ISO, NIST, COBIT), regulatory standards, and risk management processes. Experience with JavaScript, REST/SOAP APIs, ServiceNow Flow Designer, business rules, and data modeling. History of leading complex GRC projects from conception to deployment, including requirements, planning, execution, and change management. Strong verbal and written communication skills suitable for non-technical audiences and senior leadership. ServiceNow Certified Implementation Specialist (Risk and Compliance), CISSP, CISM, CRISC, or related certifications. Skills Descriptors
Communicating Complex Concepts:
Ability to explain complex technical concepts clearly to varied audiences. Cybersecurity Standards and Policies:
Knowledge of developing cybersecurity policies, standards, and procedures. Cybersecurity Risk Management:
Knowledge of risk management tools, techniques, and processes. Information Security Management : Knowledge of information security management processes and tools. Information Technology (IT) Security Policies:
Knowledge of IT security policies, standards, and procedures. Additional Info
Primary locations: East Peoria, IL; Nashville, TN; or Dallas, TX 5 days onsite is mandatory Sponsorship is not available Relocation is available for qualified candidates About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway engines, and related products. We are committed to a reduced-carbon future and delivering value through our global operations and dealer network. Summary Pay Range
$126,000.00 - $189,000.00 Compensation and benefits vary based on factors such as job level, location, knowledge, skills, performance, and experience. Salary is one component of total compensation. Benefits
Subject to plan eligibility and guidelines; this is a summary of benefits. Medical, dental, and vision benefits* Paid time off (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement * These benefits also apply to part-time employees Posting Dates
September 26, 2025 - October 3, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community.
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Career Area: Technology, Digital and Data Job Description
Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Role
ServiceNow Governance, Risk and Compliance (GRC) Team Lead Role Definition: The ServiceNow Governance, Risk and Compliance (GRC) Team Lead plays a critical role in the advancement and maturation of enterprise risk management, governance, and cybersecurity compliance programs. The role requires deep expertise in ServiceNow IRM modules and the ability to design, implement, and optimize ServiceNow solutions that support risk, security, and compliance objectives. The role requires strategic thinking, technical skills, and collaboration with business and IT stakeholders to align technology with regulatory requirements, cybersecurity assessment types, and risk management best practices. What You Will Do
Lead Architecture and Strategy: Define and drive the architectural vision and roadmap for ServiceNow IRM, aligning with the organization’s Cybersecurity, Governance, Risk, and Compliance strategy. Solution Design: Design and architect ServiceNow IRM solutions—including Policy & Compliance Management, Risk Management, Audit Management, Vendor Risk Management, and related modules—to meet complex business requirements. Implementation Leadership: Oversee the implementation of ServiceNow IRM capabilities with focus on quality, scalability, and maintainability; serve as the technical authority during project delivery, migration, and integration phases. Stakeholder Collaboration: Work with Cybersecurity, IT, Legal, Compliance, and business stakeholders to gather requirements and ensure alignment with goals. Governance Frameworks: Translate regulatory requirements and best practices (ISO 27001/2, NIST, SOC, PCI-DSS, ISA-62443, CIS, HIPAA, GDPR) into ServiceNow IRM workflows and processes for automation and reporting. Risk and Compliance Automation: Develop and optimize automated processes, reporting, and dashboards in ServiceNow for efficient tracking, escalation, and remediation of risks and violations. Continuous Improvement: Analyze system performance and feedback to identify optimization opportunities; implement updates while maximizing value and maintaining Out of the Box functionality. Technical Leadership and Mentorship: Guide and develop junior architects, developers, and analysts, fostering excellence and continuous learning. Change Management: Lead organizational change efforts related to GRC initiatives and drive adoption of ServiceNow IRM solutions. Risk Reporting and Analytics: Architect analytics and reporting capabilities for executive leadership, risk committees, and audit teams. Integration Management: Design and oversee integrations between ServiceNow IRM and other enterprise applications, including Snowflake, vulnerability management, third-party risk, and identity management platforms. Documentation and Standards: Produce solution documentation, diagrams, standards, and best practice guides. What You Have
Education: Bachelor’s or Master’s degree in computer science, Information Security, Information Systems, or related discipline. Progressive experience in designing and implementing GRC/IRM solutions, with at least 5 years in a senior or lead architect role focused on ServiceNow IRM modules. Proficiency in ServiceNow IRM, including advanced configuration, scripting, custom development, and module integration. Understanding of governance frameworks (ISO, NIST, COBIT), regulatory standards, and risk management processes. Experience with JavaScript, REST/SOAP APIs, ServiceNow Flow Designer, business rules, and data modeling. History of leading complex GRC projects from conception to deployment, including requirements, planning, execution, and change management. Strong verbal and written communication skills suitable for non-technical audiences and senior leadership. ServiceNow Certified Implementation Specialist (Risk and Compliance), CISSP, CISM, CRISC, or related certifications. Skills Descriptors
Communicating Complex Concepts:
Ability to explain complex technical concepts clearly to varied audiences. Cybersecurity Standards and Policies:
Knowledge of developing cybersecurity policies, standards, and procedures. Cybersecurity Risk Management:
Knowledge of risk management tools, techniques, and processes. Information Security Management : Knowledge of information security management processes and tools. Information Technology (IT) Security Policies:
Knowledge of IT security policies, standards, and procedures. Additional Info
Primary locations: East Peoria, IL; Nashville, TN; or Dallas, TX 5 days onsite is mandatory Sponsorship is not available Relocation is available for qualified candidates About Caterpillar
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway engines, and related products. We are committed to a reduced-carbon future and delivering value through our global operations and dealer network. Summary Pay Range
$126,000.00 - $189,000.00 Compensation and benefits vary based on factors such as job level, location, knowledge, skills, performance, and experience. Salary is one component of total compensation. Benefits
Subject to plan eligibility and guidelines; this is a summary of benefits. Medical, dental, and vision benefits* Paid time off (Vacation, Holidays, Volunteer, etc.)* 401(k) savings plans* Health Savings Account (HSA)* Flexible Spending Accounts (FSAs)* Health Lifestyle Programs* Employee Assistance Program* Voluntary Benefits and Employee Discounts* Career Development* Incentive bonus* Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement * These benefits also apply to part-time employees Posting Dates
September 26, 2025 - October 3, 2025 Any offer of employment is conditioned upon the successful completion of a drug screen. Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community.
#J-18808-Ljbffr