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Director of Residential Operations
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Inside Higher Ed The Director of Residential Operations, reporting to the Assistant Vice President for Residential & Community Living (AVPRCL), is responsible for bringing a strategic, relational, and coordinated approach to the planning, management, and oversight of Brown University’s undergraduate residential facilities and relevant processes and technologies. The Director plays a critical role in the development and implementation of departmental planning, policies, and budget processes related to all aspects of residential operations. Directly supervises Associate Director of Residential Operations and the Assistant Director of Residential Facilities and Operations; indirectly supervises ten additional staff supporting facilities and operations, housing assignments, and 24 hour/7 day Key Office operations. As an active collaborator within the division of Campus Life, the Director works closely with fellow members of the Residential Life Leadership Team and other Campus Life partners to deliver processes, communications, and a residential experience that is aligned with Brown’s Liberal Learning Goals for its Open Curriculum and autonomous, self-directed, and critically-conscious students. Job Qualifications
Masters degree required. Degree in student affairs, college counseling, college student personnel, business administration, or equivalent preferred. A minimum of seven years of experience leading a residential facilities and operations unit/team, preferably in a higher education setting. Demonstrated success with occupancy management and forecasting, including the ability to present information to various campus partners, informed by goals for the student experience and financial considerations. Evidence of creative strategic thinking and proven ability to work in a dynamic environment, to facilitate organizational change, adjust priorities, collaborate with partners, and improve organizational performance. Advanced proficiency, knowledge of, and experience with Microsoft Excel and other data processing software, such Google Sheets. Proficiency and experience with StarRez and/or other information management systems such as Salesforce, Maxient, and Touchnet. Demonstrated success in personnel and fiscal management, including the ability to manage a departmental budget and to hire, supervise, and retain outstanding talent. Exceptional interpersonal and communication skills with the ability to exercise a high degree of judgment, diplomacy and discretion. Possesses a willingness and ability to support a diverse and inclusive campus community. Demonstrated experience developing systems and structures that center justice and equity. Background Check:
All offers of employment are contingent upon a successful criminal background check and education verification satisfactory to Brown. EEO Statement:
Brown University is an E-Verify Employer. As an EEO employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law.
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Director of Residential Operations
role at
Inside Higher Ed The Director of Residential Operations, reporting to the Assistant Vice President for Residential & Community Living (AVPRCL), is responsible for bringing a strategic, relational, and coordinated approach to the planning, management, and oversight of Brown University’s undergraduate residential facilities and relevant processes and technologies. The Director plays a critical role in the development and implementation of departmental planning, policies, and budget processes related to all aspects of residential operations. Directly supervises Associate Director of Residential Operations and the Assistant Director of Residential Facilities and Operations; indirectly supervises ten additional staff supporting facilities and operations, housing assignments, and 24 hour/7 day Key Office operations. As an active collaborator within the division of Campus Life, the Director works closely with fellow members of the Residential Life Leadership Team and other Campus Life partners to deliver processes, communications, and a residential experience that is aligned with Brown’s Liberal Learning Goals for its Open Curriculum and autonomous, self-directed, and critically-conscious students. Job Qualifications
Masters degree required. Degree in student affairs, college counseling, college student personnel, business administration, or equivalent preferred. A minimum of seven years of experience leading a residential facilities and operations unit/team, preferably in a higher education setting. Demonstrated success with occupancy management and forecasting, including the ability to present information to various campus partners, informed by goals for the student experience and financial considerations. Evidence of creative strategic thinking and proven ability to work in a dynamic environment, to facilitate organizational change, adjust priorities, collaborate with partners, and improve organizational performance. Advanced proficiency, knowledge of, and experience with Microsoft Excel and other data processing software, such Google Sheets. Proficiency and experience with StarRez and/or other information management systems such as Salesforce, Maxient, and Touchnet. Demonstrated success in personnel and fiscal management, including the ability to manage a departmental budget and to hire, supervise, and retain outstanding talent. Exceptional interpersonal and communication skills with the ability to exercise a high degree of judgment, diplomacy and discretion. Possesses a willingness and ability to support a diverse and inclusive campus community. Demonstrated experience developing systems and structures that center justice and equity. Background Check:
All offers of employment are contingent upon a successful criminal background check and education verification satisfactory to Brown. EEO Statement:
Brown University is an E-Verify Employer. As an EEO employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law.
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