Capital One
Manager, Portfolio Lead - Workplace Operations
Capital One, Chicago, Illinois, United States, 60290
Overview
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Manager, Portfolio Lead - Workplace Operations
role at
Capital One . At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate\'s unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community. Role: Workplace Site Operations Manager as part of the Portfolio Lead focus. Responsibilities
Operational Excellence
Lead third-party providers responsible for facilities, space planning, moves, food and beverage services, hospitality, conferencing, AV and print/mail services Understand service provider scope of work and KPIs to monitor and report on vendor performance Identify, document and implement ways to drive optimal utilization of the facilities Promote operational excellence in customer service and a seamless user experience across providers Empower service providers to be innovative and deliver transformational ideas/results Maintain landlord relationships and engage with landlords facilities team as required Strategy & Relationship Management
Partner with internal Capital One stakeholders such as Finance, HR, Risk, Legal, IT, Supplier Management and other lines of business Partner with cross-functional teams at all levels and serve as a trusted real estate expert internally and externally Deliver high-performing results while balancing customer needs and communicating Global Workplace Services strategies and best practices Role model a positive work environment through engagement and team building activities Project Oversight
Contribute to the development of the annual CapEx and Opex budgets Partner with other GWS teams to create solutions and/or solve problems in a proactive manner Recommend opportunities for cost savings and efficiency improvements that increase employee productivity Risk Mitigation
Mitigate risks by partnering closely with real estate service providers and internal Capital One Risk teams Assist in managing safety and security issues stemming from incident reports Partner with business continuity teams to ensure all facilities are prepared before and after an emergency situation Qualifications
Basic Qualifications: Bachelor’s Degree or Military Experience At least 5 years of experience in Facilities Management or Relationship Management At least 3 years of experience managing facilities for multiple locations Preferred Qualifications: 3+ years of experience in Project Management, People Management, or Supplier Management 2+ years of experience with G Suite tools At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Chicago, IL: $115,200 - $131,500 for Manager, Workplace Services. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered will be reflected in the offer letter. This role is eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws. If you require accommodation in the application process, contact Recruiting Accommodation at 1-800-304-9102 or RecruitingAccommodation@capitalone.com. Capital One does not provide, endorse nor guarantee third-party products or other information available through this site. Capital One Financial is made up of several entities. Position postings in Canada, the United Kingdom, and the Philippines correspond to Capital One Canada, Capital One Europe, and Capital One Philippines Service Corp. (COPSSC). Seniority level
Mid-Senior level Employment type
Full-time Job function
Finance and Sales
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Join to apply for the
Manager, Portfolio Lead - Workplace Operations
role at
Capital One . At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate\'s unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our employees and the community. Role: Workplace Site Operations Manager as part of the Portfolio Lead focus. Responsibilities
Operational Excellence
Lead third-party providers responsible for facilities, space planning, moves, food and beverage services, hospitality, conferencing, AV and print/mail services Understand service provider scope of work and KPIs to monitor and report on vendor performance Identify, document and implement ways to drive optimal utilization of the facilities Promote operational excellence in customer service and a seamless user experience across providers Empower service providers to be innovative and deliver transformational ideas/results Maintain landlord relationships and engage with landlords facilities team as required Strategy & Relationship Management
Partner with internal Capital One stakeholders such as Finance, HR, Risk, Legal, IT, Supplier Management and other lines of business Partner with cross-functional teams at all levels and serve as a trusted real estate expert internally and externally Deliver high-performing results while balancing customer needs and communicating Global Workplace Services strategies and best practices Role model a positive work environment through engagement and team building activities Project Oversight
Contribute to the development of the annual CapEx and Opex budgets Partner with other GWS teams to create solutions and/or solve problems in a proactive manner Recommend opportunities for cost savings and efficiency improvements that increase employee productivity Risk Mitigation
Mitigate risks by partnering closely with real estate service providers and internal Capital One Risk teams Assist in managing safety and security issues stemming from incident reports Partner with business continuity teams to ensure all facilities are prepared before and after an emergency situation Qualifications
Basic Qualifications: Bachelor’s Degree or Military Experience At least 5 years of experience in Facilities Management or Relationship Management At least 3 years of experience managing facilities for multiple locations Preferred Qualifications: 3+ years of experience in Project Management, People Management, or Supplier Management 2+ years of experience with G Suite tools At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Chicago, IL: $115,200 - $131,500 for Manager, Workplace Services. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered will be reflected in the offer letter. This role is eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable laws. If you require accommodation in the application process, contact Recruiting Accommodation at 1-800-304-9102 or RecruitingAccommodation@capitalone.com. Capital One does not provide, endorse nor guarantee third-party products or other information available through this site. Capital One Financial is made up of several entities. Position postings in Canada, the United Kingdom, and the Philippines correspond to Capital One Canada, Capital One Europe, and Capital One Philippines Service Corp. (COPSSC). Seniority level
Mid-Senior level Employment type
Full-time Job function
Finance and Sales
#J-18808-Ljbffr