Jewish Family Service of San Diego
Client Engagement Specialist (Mission Valley), Safe Parking Program
Jewish Family Service of San Diego, San Diego, California, United States, 92189
Position Overview
JFS is looking for a compassionate, mission-driven individual to join the Safe Parking Program team as the Client Engagement Specialist. In this role, you have the opportunity to use your Communicational Resource Navigating skills and your service to underserved/unhoused individuals and families to make a meaningful difference in your community and help change lives across San Diego. The Client Engagement Specialist plays an integral role on the team and supports the entire agency by creating a welcoming environment for families experiencing homelessness to enroll in the Mission Valley lot. This position reports directly to the Site Supervisor and works closely with the Site Supervisor and the rest of the Safe Parking team. Responsibilities
Creates a welcoming environment for all Safe Parking participants, current and potential Guide Participants to their parking location as they enter the lot Completes intake tours, paperwork, and data entry into the ETOi database Completes all agency logs and incident reports in a timely manner Adequately communicates any concerns or issues to the supervisor Assists participants with resources for basic needs or programmatic guideline clarification Ensures programmatic guidelines are upheld and followed Conducts daily/nightly attendance checks Assists in mediating and resolving client concerns Provides immediate and professional response to any security/safety emergency or disturbance within the Safe Parking site Treats the parking lot like its home: knows everyone who comes in and goes out, understands client needs, and connects them to help Must be alert and active during the shift Performs other duties as assigned Qualifications (Must-Have)
One-year experience in a similar role, or equivalent combination of training, education and experience serving the underserved/unhoused population Excellent communication skills Skilled in navigating computer systems, databases and mobile phone technology Ability to work a flexible overnight schedule, including weekends and holidays Comfort working in an environment where multiple languages are spoken Previous social service/housing/homeless experience is preferred (worked or lived) Experience setting limits when working with stressed clients, often at some level of urgency and demonstrating good customer service skills Ability to show an unconditional positive regard for clients who turn to the Safe Parking Lot Program for support Must have the ability to walk/stand for long periods of time Must have reliable transportation to work Additional Skills
Bilingual English/Spanish preferred Physical Requirements
Walk/Navigate uneven terrain (Gravel Parking lots) Be able to lift 20-25 lbs Stand/Walk for long periods of time Time Away From Work
Time off benefits for this position include: Paid vacation time and sick leave 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays 2 Wellness Days to be taken anytime during the year to support employees’ mental wellness Important Notice
Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided). About Jewish Family Service Of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in
Moving Forward Together . To learn more about JFS, please visit jfssd.org. Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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JFS is looking for a compassionate, mission-driven individual to join the Safe Parking Program team as the Client Engagement Specialist. In this role, you have the opportunity to use your Communicational Resource Navigating skills and your service to underserved/unhoused individuals and families to make a meaningful difference in your community and help change lives across San Diego. The Client Engagement Specialist plays an integral role on the team and supports the entire agency by creating a welcoming environment for families experiencing homelessness to enroll in the Mission Valley lot. This position reports directly to the Site Supervisor and works closely with the Site Supervisor and the rest of the Safe Parking team. Responsibilities
Creates a welcoming environment for all Safe Parking participants, current and potential Guide Participants to their parking location as they enter the lot Completes intake tours, paperwork, and data entry into the ETOi database Completes all agency logs and incident reports in a timely manner Adequately communicates any concerns or issues to the supervisor Assists participants with resources for basic needs or programmatic guideline clarification Ensures programmatic guidelines are upheld and followed Conducts daily/nightly attendance checks Assists in mediating and resolving client concerns Provides immediate and professional response to any security/safety emergency or disturbance within the Safe Parking site Treats the parking lot like its home: knows everyone who comes in and goes out, understands client needs, and connects them to help Must be alert and active during the shift Performs other duties as assigned Qualifications (Must-Have)
One-year experience in a similar role, or equivalent combination of training, education and experience serving the underserved/unhoused population Excellent communication skills Skilled in navigating computer systems, databases and mobile phone technology Ability to work a flexible overnight schedule, including weekends and holidays Comfort working in an environment where multiple languages are spoken Previous social service/housing/homeless experience is preferred (worked or lived) Experience setting limits when working with stressed clients, often at some level of urgency and demonstrating good customer service skills Ability to show an unconditional positive regard for clients who turn to the Safe Parking Lot Program for support Must have the ability to walk/stand for long periods of time Must have reliable transportation to work Additional Skills
Bilingual English/Spanish preferred Physical Requirements
Walk/Navigate uneven terrain (Gravel Parking lots) Be able to lift 20-25 lbs Stand/Walk for long periods of time Time Away From Work
Time off benefits for this position include: Paid vacation time and sick leave 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays 2 Wellness Days to be taken anytime during the year to support employees’ mental wellness Important Notice
Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided). About Jewish Family Service Of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community. For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving. At Jewish Family Service, we believe our employees are the backbone of our Agency. We strive to ensure that each employee is treated with dignity and respect. Our goal is your success. Come work at JFS and be our partner in
Moving Forward Together . To learn more about JFS, please visit jfssd.org. Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
#J-18808-Ljbffr