TEKsystems
Travel requirement: Visit between 4 to 5 manufacturing plants by plane and 2 by land, 4 times a year each (Total visits: 16-20) Each site Quarterly (Roughly 4-5 days at a time)
This role is responsible for providing day-to-day technical support and maintenance for End User Compute devices and related technologies. This includes supporting personal computers, mobile devices, tablets, printers, scanners, and conference room equipment through troubleshooting, installation, configuration, and user training.
This role collaborates with other IT Infrastructure teams as smart hands to ensure seamless user experience and productivity. Additionally, this role assists in the development and implementation of end user support policies and procedures to ensure compliance with industry standards and organizational requirements.
Key Accountabilities and Outcomes
Provide technical support and troubleshooting for end user devices including personal computers, laptops, mobile devices, and tablets Install, configure, and maintain printers, scanners, and multifunction devices Support and troubleshoot conference room equipment including video conferencing systems, displays, and audio equipment Perform device setup, configuration, and deployment for new employees and equipment refresh cycles Assist end-users with software installations, updates, and application issues Provide on-site and remote technical support to resolve hardware and software problems Train end-users on device usage, software applications, and best practices Document support activities, maintain device inventory, and generate reports on support metrics and device performance Knowledge and Experience
3+ years of experience in end user support, help desk, or desktop support Strong knowledge of Windows and Mac operating systems, mobile device management (iOS/Android) Experience with printer and scanner installation, configuration, and troubleshooting Knowledge of conference room technologies including video conferencing platforms (Teams, Zoom, WebEx) Experience with device imaging, deployment, and configuration management tools Understanding of Active Directory, Group Policy, and enterprise software deployment Proficiency in remote support tools and ticketing systems Strong customer service orientation with excellent interpersonal skills EEO Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Pay and Benefits
The pay range for this position is $23.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
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Provide technical support and troubleshooting for end user devices including personal computers, laptops, mobile devices, and tablets Install, configure, and maintain printers, scanners, and multifunction devices Support and troubleshoot conference room equipment including video conferencing systems, displays, and audio equipment Perform device setup, configuration, and deployment for new employees and equipment refresh cycles Assist end-users with software installations, updates, and application issues Provide on-site and remote technical support to resolve hardware and software problems Train end-users on device usage, software applications, and best practices Document support activities, maintain device inventory, and generate reports on support metrics and device performance Knowledge and Experience
3+ years of experience in end user support, help desk, or desktop support Strong knowledge of Windows and Mac operating systems, mobile device management (iOS/Android) Experience with printer and scanner installation, configuration, and troubleshooting Knowledge of conference room technologies including video conferencing platforms (Teams, Zoom, WebEx) Experience with device imaging, deployment, and configuration management tools Understanding of Active Directory, Group Policy, and enterprise software deployment Proficiency in remote support tools and ticketing systems Strong customer service orientation with excellent interpersonal skills EEO Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Pay and Benefits
The pay range for this position is $23.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
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