TRACTIAN
Join to apply for the
Customer Success Manager
role at
TRACTIAN Join to apply for the
Customer Success Manager
role at
TRACTIAN Customer at TRACTIAN
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers. Customer at TRACTIAN
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
What You'll Do
As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.
Responsibilities
Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives; Guarantee optimal customer satisfaction and ROI by managing both internal and external resources; Drive customer accounts growth by delivering successful ROI and relationship building; Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects
Requirements
Business-driven mindset and customer facing experience; More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry; Experience in management of projects and small teams; Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders. Strong analytical and problem-solving skills, with a focus on continuous improvement. Bachelor’s degree in Engineering or a related field. Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America. Valid driver's license with a good standing record.
Bonus Points
Maintenance specific experience with usage of CBM and CMMS tools; Experience in implementing Lean Manufacturing or Six Sigma methodologies
Compensation
Competitive Salary
Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days
401(k) Retirement Plan
Language Learning Opportunities
- Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
Gympass Membership
- Access a wide range of gyms and training programs.
Sports Incentive -
Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit
- After four years of service, earn a fully funded trip anywhere in the world. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at TRACTIAN by 2x Sign in to set job alerts for “Customer Success Manager” roles.
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Customer Success Manager
role at
TRACTIAN Join to apply for the
Customer Success Manager
role at
TRACTIAN Customer at TRACTIAN
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers. Customer at TRACTIAN
The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base. By deepening relationships with industry leaders like Hyundai, Bosch, and Kraft Heinz, we ensure our Enterprise clients achieve unparalleled success with Tractian solutions. As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention. At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.
What You'll Do
As a Customer Success Manager at TRACTIAN you will be responsible for managing customer projects within the manufacturing maintenance sector. You will play a crucial role in ensuring customer satisfaction and expansion by driving maintenance operational excellence and enhancing their reliability programs.
Responsibilities
Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives; Guarantee optimal customer satisfaction and ROI by managing both internal and external resources; Drive customer accounts growth by delivering successful ROI and relationship building; Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects
Requirements
Business-driven mindset and customer facing experience; More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry; Experience in management of projects and small teams; Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders. Strong analytical and problem-solving skills, with a focus on continuous improvement. Bachelor’s degree in Engineering or a related field. Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America. Valid driver's license with a good standing record.
Bonus Points
Maintenance specific experience with usage of CBM and CMMS tools; Experience in implementing Lean Manufacturing or Six Sigma methodologies
Compensation
Competitive Salary
Premium Medical, Dental, and Vision Coverage
Paid Time Off (PTO): 15 Days
401(k) Retirement Plan
Language Learning Opportunities
- Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.
Gympass Membership
- Access a wide range of gyms and training programs.
Sports Incentive -
Receive a monthly bonus when you regularly participate in physical activities.
Long-Term Benefit
- After four years of service, earn a fully funded trip anywhere in the world. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at TRACTIAN by 2x Sign in to set job alerts for “Customer Success Manager” roles.
Customer Success Lead, Strategic Accounts
Atlanta, GA $115,000.00-$140,000.00 2 weeks ago Ambulatory Customer Success Manager - Revenue Cycle Management
Director, Customer Success – Commercial Accounts
Atlanta, GA $50,000.00-$65,000.00 1 month ago Territory Manager - Personal Lines (Georgia)
Home Care Business Development Representative-B2B
Atlanta, GA $50,000.00-$82,500.00 2 days ago Business Development Manager – Data Center
Atlanta, GA $115,000.00-$125,000.00 21 hours ago Atlanta, GA $142,000.00-$174,000.00 2 weeks ago Technical Account Manager, Network Services
Atlanta, GA $142,000.00-$174,000.00 2 weeks ago Regional Inventory Manager - Remote/Southeast
Senior Territory Account Manager, Healthcare - GA/AL
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr