Eversource Energy
Supervisor, System Dispatch (Rotating Shifts Required)
Eversource Energy, Boston, Massachusetts, us, 02298
Overview
Supervisor, System Dispatch (Rotating Shifts Required) at Eversource Energy. Supervises the 24/7 Dispatch System Operations Center (SOC) staff, plans, coordinates, directs and supervises switching and tagging; writing, checking and issuing clearances; monitoring of loads, emergency restoration and reporting for the electric distribution system. Supervises the dispatch of Eversource personnel to outage, trouble and emergency calls on the electric distribution system. Serves as switching director as assigned. Essential Functions
Monitors, operates and maintains electronic dispatch system including the operation of SCADA equipment. Plans, writes, checks, approves, directs, issues clearances/permissions and monitors orders for switching, grounding and tagging instructions for the distribution system. Receives OMS outage and non-outage events and trouble calls from the customer call center, analyzes the problem and initiates corrective action including dispatch of personnel according to procedures. Directs corrective action as required by timing or circumstances and informs appropriate system personnel of problems and restoration progress. Monitors load and voltages on circuits and substation equipment during switching and peak periods to ensure loading parameters are not exceeded. Supports the emergency disaster plan as required and assists at other regional operation centers during emergency storm restoration as assigned. Monitors SCADA, substation, system alarms. Supervises SOC switching requirements between system dispatchers and field personnel for assigned shift. Prepares, disseminates, and maintains regional operations center records and reports in support of system operations (e.g., circuit and equipment loads, interruption reports, emergency contact numbers for governmental agencies, large customers, other utilities, etc.). Coordinates with Eastern MA Black Start and emergency load shedding in accordance with current Operating Procedures/Guides. Supports the Manager and/or Senior Supervisor to ensure workload and all applicable system configurations and risks are discussed for preparation, and proper notification if daily workload cannot be accomplished on the shift. Qualifications
Technical Knowledge/Skill: Knowledge of utility transmission and distribution system design, operations, maintenance and construction; safety standards and business processes. Planning and organizational skills, project and schedule management with trouble, work and materials management tools. Ability to function under stress of emergency situations for extended periods. Thorough knowledge of switching and tagging procedures and electric distribution system operations. Thorough knowledge of PC-based and mainframe applications (e.g., Word and Excel). Working knowledge of labor contracts and ability to communicate with various levels of the organization and outsiders involved with electric distribution operations. Ability to analyze electric distribution system problems and act accordingly; ability to supervise and direct the work of others. 24/7 shift rotation coverage is required. Education: Bachelor’s degree in Engineering, Business Administration or related discipline plus five (5) years of experience in Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers, supervising employees and change management to improve service/performance OR Associate degree plus seven (7) years of experience OR nine (9) years of relevant experience in Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers, supervising employees and change management to improve service/performance. Experience: Five (5) or more years of related electrical utility experience; supervisory experience is preferred. Licenses & Certifications: Successful candidates will be required to complete pre-employment assessments. Working Conditions
Must be available to work emergency restoration assignments as required. Must be available to travel between MA/CT/NH as necessary. EEO Statement
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
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Supervisor, System Dispatch (Rotating Shifts Required) at Eversource Energy. Supervises the 24/7 Dispatch System Operations Center (SOC) staff, plans, coordinates, directs and supervises switching and tagging; writing, checking and issuing clearances; monitoring of loads, emergency restoration and reporting for the electric distribution system. Supervises the dispatch of Eversource personnel to outage, trouble and emergency calls on the electric distribution system. Serves as switching director as assigned. Essential Functions
Monitors, operates and maintains electronic dispatch system including the operation of SCADA equipment. Plans, writes, checks, approves, directs, issues clearances/permissions and monitors orders for switching, grounding and tagging instructions for the distribution system. Receives OMS outage and non-outage events and trouble calls from the customer call center, analyzes the problem and initiates corrective action including dispatch of personnel according to procedures. Directs corrective action as required by timing or circumstances and informs appropriate system personnel of problems and restoration progress. Monitors load and voltages on circuits and substation equipment during switching and peak periods to ensure loading parameters are not exceeded. Supports the emergency disaster plan as required and assists at other regional operation centers during emergency storm restoration as assigned. Monitors SCADA, substation, system alarms. Supervises SOC switching requirements between system dispatchers and field personnel for assigned shift. Prepares, disseminates, and maintains regional operations center records and reports in support of system operations (e.g., circuit and equipment loads, interruption reports, emergency contact numbers for governmental agencies, large customers, other utilities, etc.). Coordinates with Eastern MA Black Start and emergency load shedding in accordance with current Operating Procedures/Guides. Supports the Manager and/or Senior Supervisor to ensure workload and all applicable system configurations and risks are discussed for preparation, and proper notification if daily workload cannot be accomplished on the shift. Qualifications
Technical Knowledge/Skill: Knowledge of utility transmission and distribution system design, operations, maintenance and construction; safety standards and business processes. Planning and organizational skills, project and schedule management with trouble, work and materials management tools. Ability to function under stress of emergency situations for extended periods. Thorough knowledge of switching and tagging procedures and electric distribution system operations. Thorough knowledge of PC-based and mainframe applications (e.g., Word and Excel). Working knowledge of labor contracts and ability to communicate with various levels of the organization and outsiders involved with electric distribution operations. Ability to analyze electric distribution system problems and act accordingly; ability to supervise and direct the work of others. 24/7 shift rotation coverage is required. Education: Bachelor’s degree in Engineering, Business Administration or related discipline plus five (5) years of experience in Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers, supervising employees and change management to improve service/performance OR Associate degree plus seven (7) years of experience OR nine (9) years of relevant experience in Dispatch, Transmission, Distribution, Generation and/or Field Service design and/or installation, servicing customers, supervising employees and change management to improve service/performance. Experience: Five (5) or more years of related electrical utility experience; supervisory experience is preferred. Licenses & Certifications: Successful candidates will be required to complete pre-employment assessments. Working Conditions
Must be available to work emergency restoration assignments as required. Must be available to travel between MA/CT/NH as necessary. EEO Statement
Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.
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