HEI Hotels & Resorts
Front Office/Owner Services Coordinator
HEI Hotels & Resorts, Lahaina, Hawaii, United States, 96761
Overview
The Front Office / Owner Services Representative serves as the primary point of contact for both hotel guests and condominium owners. This dual-role position is responsible for delivering exceptional guest service, managing front desk operations, and addressing the unique needs of individual unit owners. The role requires professionalism, clear communication, and a high level of discretion when working with owner information and guest transactions.
Responsibilities
Front Office Duties:
Greet and assist owners and guests with check-in, check-out, and general inquiries.
Handle guest requests, complaints, and service recovery with urgency and professionalism.
Manage reservations, room assignments, and billing through the property management system (PMS).
Monitor lobby cleanliness, safety, and presentation.
Coordinate with housekeeping and maintenance to ensure room readiness and issue resolution.
Maintain accurate logs, shift reports, and handovers for smooth transitions.
Owner Services Duties:
Act as the liaison between individual condo owners and the property management team.
Provide owners with updates related to unit occupancy, maintenance, and rental activity.
Assist owners with reservation requests, arrival preparation, and special instructions for their guests.
Support owner onboarding and documentation for new participants in the rental program.
Coordinate communication around unit renovations, inspections, or policy updates.
Track and manage owner keys, parking assignments, and owner-specific amenities.
Qualifications
High school diploma or equivalent; associate s or bachelor s degree preferred.
2+ years of experience in hospitality, property management, or customer service.
Knowledge of condo-hotel or vacation rental operations strongly preferred.
Proficiency with property management software (e.g., Opera, RMS, Maestro, or similar).
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Able to maintain confidentiality and professionalism in owner interactions.
Flexible schedule including evenings, weekends, and holidays.
Compensation Salary Range: $35.00 - $35.00 Hourly
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our YouDecide and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Additional details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Hospitality
Referrals increase your chances of interviewing at HEI Hotels & Resorts by 2x
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Responsibilities
Front Office Duties:
Greet and assist owners and guests with check-in, check-out, and general inquiries.
Handle guest requests, complaints, and service recovery with urgency and professionalism.
Manage reservations, room assignments, and billing through the property management system (PMS).
Monitor lobby cleanliness, safety, and presentation.
Coordinate with housekeeping and maintenance to ensure room readiness and issue resolution.
Maintain accurate logs, shift reports, and handovers for smooth transitions.
Owner Services Duties:
Act as the liaison between individual condo owners and the property management team.
Provide owners with updates related to unit occupancy, maintenance, and rental activity.
Assist owners with reservation requests, arrival preparation, and special instructions for their guests.
Support owner onboarding and documentation for new participants in the rental program.
Coordinate communication around unit renovations, inspections, or policy updates.
Track and manage owner keys, parking assignments, and owner-specific amenities.
Qualifications
High school diploma or equivalent; associate s or bachelor s degree preferred.
2+ years of experience in hospitality, property management, or customer service.
Knowledge of condo-hotel or vacation rental operations strongly preferred.
Proficiency with property management software (e.g., Opera, RMS, Maestro, or similar).
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Able to maintain confidentiality and professionalism in owner interactions.
Flexible schedule including evenings, weekends, and holidays.
Compensation Salary Range: $35.00 - $35.00 Hourly
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our YouDecide and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Additional details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industry: Hospitality
Referrals increase your chances of interviewing at HEI Hotels & Resorts by 2x
Get notified about new Service Coordinator jobs in Lahaina, HI.
OGG-ALASKA AIRLINES CUSTOMER SERVICE AGENT RR/PM
Spa Concierge (Full-Time) - Kilolani Spa at Grand Wailea, A Waldorf Astoria Resort
Guest Experience and Screening Agent (Lanai)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr