TEKsystems
Call Center - Banking - Weekly Pay - $20/h
TEKsystems, Honolulu, Hawaii, United States, 96814
Overview
Bank Call Center Duties and Responsibilities
Responsibilities
Customer Support: Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels.
Issue Resolution: Efficiently and accurately resolve customer issues, including but not limited to account inquiries, transaction disputes, and technical difficulties.
Product Promotion: Educate customers about the bank's products and services, promoting cross-selling and upselling opportunities when appropriate.
Account Maintenance: Assist customers with account maintenance tasks such as password resets, account updates, and address changes.
Compliance: Ensure all interactions and transactions comply with bank policies, procedures, and regulatory guidelines.
Training and Schedule During Training 8:00 am - 5:00 pm. Call Center hours are 7:00 am - 7:00 pm, 7 days a week; shifts may vary based on business need. Agents must be available to work on 1 weekend day. Shift will be either 7:00 am – 3:30 pm or 10:30 am – 7:00 pm. Must be available 7 days a week, but will only be working 5 days a week.
Location Workplace Type: This is a fully onsite position in Honolulu, HI.
Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems We are partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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Responsibilities
Customer Support: Respond promptly and professionally to customer inquiries and concerns via phone, email, and chat channels.
Issue Resolution: Efficiently and accurately resolve customer issues, including but not limited to account inquiries, transaction disputes, and technical difficulties.
Product Promotion: Educate customers about the bank's products and services, promoting cross-selling and upselling opportunities when appropriate.
Account Maintenance: Assist customers with account maintenance tasks such as password resets, account updates, and address changes.
Compliance: Ensure all interactions and transactions comply with bank policies, procedures, and regulatory guidelines.
Training and Schedule During Training 8:00 am - 5:00 pm. Call Center hours are 7:00 am - 7:00 pm, 7 days a week; shifts may vary based on business need. Agents must be available to work on 1 weekend day. Shift will be either 7:00 am – 3:30 pm or 10:30 am – 7:00 pm. Must be available 7 days a week, but will only be working 5 days a week.
Location Workplace Type: This is a fully onsite position in Honolulu, HI.
Pay and Benefits The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
About TEKsystems We are partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
#J-18808-Ljbffr