KPMG US
ServiceNow Lead Engineer I - Platform Operations
KPMG US, Chicago, Illinois, United States, 60290
ServiceNow Lead Engineer I - Platform Operations
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ServiceNow Lead Engineer I - Platform Operations
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KPMG US Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. KPMG is currently seeking a ServiceNow Lead Engineer I - Platform Operations to join our Digital Nexus technology organization. This is a hybrid work opportunity. Responsibilities: Lead and execute support and enhancement requests across all ServiceNow products/modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices Contribute to all aspects of the Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team Manage platform health, monitoring performance, and maintaining integration points Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum five years of recent practical experience developing, and supporting ServiceNow in an enterprise environment Bachelor's degree from an accredited college or university in computer science, information technology, or related field is preferred. Minimum of a high school diploma or GED required; Certifications in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) is preferred Minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module such as IT Service Management (ITSM), HR, Customer Service Management (CSM), or SecOps is preferred Demonstrated experience in supporting and enhancing a range of ServiceNow products/modules (such as ITSM, IT Operations Management, Human Resources Service Delivery, SecOps, Integrated Risk Management, and more); strong understanding of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API) Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast-paced, dynamic environment Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP and its affiliates and subsidiaries (KPMG) complies with all local/state regulations regarding displaying salary ranges. KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.
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Join to apply for the
ServiceNow Lead Engineer I - Platform Operations
role at
KPMG US Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. KPMG is currently seeking a ServiceNow Lead Engineer I - Platform Operations to join our Digital Nexus technology organization. This is a hybrid work opportunity. Responsibilities: Lead and execute support and enhancement requests across all ServiceNow products/modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions Design, configure, and develop solutions leveraging ServiceNow best practices to meet business needs and drive process improvements; contribute to the continuous improvement of the platform through proactive recommendations and implementation of new features Develop and maintain documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices Contribute to all aspects of the Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team Manage platform health, monitoring performance, and maintaining integration points Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable ServiceNow solutions Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum five years of recent practical experience developing, and supporting ServiceNow in an enterprise environment Bachelor's degree from an accredited college or university in computer science, information technology, or related field is preferred. Minimum of a high school diploma or GED required; Certifications in ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) is preferred Minimum one ServiceNow Certified Implementation Specialist (CIS) in a major module such as IT Service Management (ITSM), HR, Customer Service Management (CSM), or SecOps is preferred Demonstrated experience in supporting and enhancing a range of ServiceNow products/modules (such as ITSM, IT Operations Management, Human Resources Service Delivery, SecOps, Integrated Risk Management, and more); strong understanding of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API) Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast-paced, dynamic environment Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP and its affiliates and subsidiaries (KPMG) complies with all local/state regulations regarding displaying salary ranges. KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.
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