GC Associates USA, LLC
Help Desk Technical Support Specialist (South Korea)
GC Associates USA, LLC, Honolulu, Hawaii, United States, 96814
Overview
Position Title:
Help Desk Technical Support Specialist (South Korea) Customer:
US Army Reserve 9th Mission Support Command (MSC) Location:
Ft Shafter, Hawaii Clearance Required:
Secret or Top Secret (preferred) Contingent upon contract award Responsibilities
Provide IT support and troubleshooting for hardware and software in mixed environments, including Workstations & laptops (SIPR, NIPR, CENTRIX, STAMIS, etc.), services on mobile devices, and A/V equipment Apply and support Active Directory, OS deployment methods (e.g., Altiris Deployment Solution, SCCM) Operate within a tiered Help Desk model and manage work tickets using ticketing systems (e.g., Altiris Help Desk, Remedy) Provide networking support and Video Teleconferencing (VTC) support Qualifications
2–4 years of experience providing IT support and troubleshooting in mixed environments Experience with workstations and laptops, mobile devices, and A/V equipment Extensive working knowledge of Active Directory, OS deployment methods (Altiris Deployment Solution, SCCM), and ticketing systems Experience with networking support and VTC IAT Level II certification (per DoD 8570.1) Additional Information
Job postings are listed by ApplicantPro. Contingent upon contract award. This role is aligned with the US Army Reserve 9th Mission Support Command (MSC) C4IM Service and Support.
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Position Title:
Help Desk Technical Support Specialist (South Korea) Customer:
US Army Reserve 9th Mission Support Command (MSC) Location:
Ft Shafter, Hawaii Clearance Required:
Secret or Top Secret (preferred) Contingent upon contract award Responsibilities
Provide IT support and troubleshooting for hardware and software in mixed environments, including Workstations & laptops (SIPR, NIPR, CENTRIX, STAMIS, etc.), services on mobile devices, and A/V equipment Apply and support Active Directory, OS deployment methods (e.g., Altiris Deployment Solution, SCCM) Operate within a tiered Help Desk model and manage work tickets using ticketing systems (e.g., Altiris Help Desk, Remedy) Provide networking support and Video Teleconferencing (VTC) support Qualifications
2–4 years of experience providing IT support and troubleshooting in mixed environments Experience with workstations and laptops, mobile devices, and A/V equipment Extensive working knowledge of Active Directory, OS deployment methods (Altiris Deployment Solution, SCCM), and ticketing systems Experience with networking support and VTC IAT Level II certification (per DoD 8570.1) Additional Information
Job postings are listed by ApplicantPro. Contingent upon contract award. This role is aligned with the US Army Reserve 9th Mission Support Command (MSC) C4IM Service and Support.
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