Hannaford Supermarkets
Overview
Hannaford Supermarkets seeks a Store Department Manager (Retail Operations) for Store 08016 Management in Derry, NH. The role focuses on managing retail operations for the assigned department, overseeing store appearance, safety, food safety, asset control, and service level, while building associate and customer relations in alignment with Hannaford Strategy. Primary Purpose
Manage retail operations for the assigned department, making decisions impacting store associates, merchandise quality and presentation, and customer service. Build associate and customer relations and promote a strong culture through store huddles, role modeling cultural behaviors, and using available tools to drive performance. Ensure store conditions including appearance, security, safety, and food safety are maintained at the highest level. Accountable for proper control of company assets. Duties and Responsibilities
Foster a positive and inclusive environment to retain associates and customers. Ensure that all quality standards are met. Manage department operations in accordance with established department standard practices. Maintain the department\'s appearance and presentation. Hire, train and develop associates to meet department needs. Attain departmental financial objectives. Supervise performance of all duties and responsibilities of all assigned department associates. Provide outstanding friendly customer service as a role model. Use sound judgment in delegation, assignment, and follow-up for efficient department performance. Maintain accurate records of production, shrink, sales and inventory. Meet physical requirements of the position, with or without reasonable accommodations. Provide recognition of accomplishments and offer constructive counseling when necessary. Treat all co-workers with fairness, dignity, and respect. Ensure department associates are trained by certified trainers and follow company policies and procedures. Develop product knowledge in all areas of the assigned department. Use RF (Radio Frequency) unit as needed and retrieve/organize department product loads. Assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink. Conduct performance appraisals on department associates according to company standards. Maintain effective work schedules to meet production and customer service standards and accommodate associates\' needs. Understand and use company tools such as MPP, financial reports, scheduling, ordering, and business information systems. Ensure operational and merchandising standard practices maximize profitability, with emphasis on priority categories. Maintain solid communication within the department and the organization. Observe and ensure compliance with sanitation, safety and food safety standards. Understand causes and means of resolving and limiting shrink. Have total understanding of the department\'s standard practice manual and program manuals for assigned departments. Perform all other duties as assigned. Qualifications and Skills
Strong understanding of store operations and total store merchandising techniques. Excellent interpersonal, customer service and communication skills. Excellent organizational skills and ability to learn multiple tasks and technical requirements. Demonstrated good judgment in problem solving, decision making, handling complaints, arbitrating disputes and resolving grievances. Desire and ability to lead and manage associates across multiple departments. Department Manager or equivalent experience required. College degree or equivalent preferred. Must be accredited by the National Registry of Food Safety Professionals or similar as a "Certified Food Safety Manager" or complete company-provided training to achieve accreditation within 90 days; accreditation must be maintained. Physical Requirements
Ability to use computers and other communication systems required to perform job functions. Lift up to 20 lbs regularly, overhead; up to 60 lbs occasionally. Push/pull up to 40 lbs regularly. Meet established volume and fixed activity standards. Preferred Requirements
Assist in attaining financial objectives: sales, payroll percent, gross margin, shrink, MPP net percent effectiveness, and control of other expenses. Foster a sales-driven, consumer-focused culture through relationship building and enthusiastic customer awareness. Treat all associates with fairness, dignity and respect. Provide recognition of accomplishments and constructive counseling when necessary. Maintain store appearance and product quality; ensure compliance with company policies and procedures. Lead and manage department associates; hiring, training, and performance management recommendations; support development needs. Use sound judgment in delegation, assignment, and follow-up for efficient store performance. Ensure compliance with security, safety and food safety standards. Maintain merchandising layouts consistent with corporate philosophy. Understand and resolve inventory shrink issues; use company tools such as MPP, financial reports, scheduling, ordering, and business information systems. Maintain solid communications with management and store associates; treat store information as confidential. Perform all other duties and projects as assigned. Must be able to meet physical requirements of the position, with or without reasonable accommodations. Salary:
Salary range is between $18.95 - $27.25 hourly. Equal Opportunity
Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.
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Hannaford Supermarkets seeks a Store Department Manager (Retail Operations) for Store 08016 Management in Derry, NH. The role focuses on managing retail operations for the assigned department, overseeing store appearance, safety, food safety, asset control, and service level, while building associate and customer relations in alignment with Hannaford Strategy. Primary Purpose
Manage retail operations for the assigned department, making decisions impacting store associates, merchandise quality and presentation, and customer service. Build associate and customer relations and promote a strong culture through store huddles, role modeling cultural behaviors, and using available tools to drive performance. Ensure store conditions including appearance, security, safety, and food safety are maintained at the highest level. Accountable for proper control of company assets. Duties and Responsibilities
Foster a positive and inclusive environment to retain associates and customers. Ensure that all quality standards are met. Manage department operations in accordance with established department standard practices. Maintain the department\'s appearance and presentation. Hire, train and develop associates to meet department needs. Attain departmental financial objectives. Supervise performance of all duties and responsibilities of all assigned department associates. Provide outstanding friendly customer service as a role model. Use sound judgment in delegation, assignment, and follow-up for efficient department performance. Maintain accurate records of production, shrink, sales and inventory. Meet physical requirements of the position, with or without reasonable accommodations. Provide recognition of accomplishments and offer constructive counseling when necessary. Treat all co-workers with fairness, dignity, and respect. Ensure department associates are trained by certified trainers and follow company policies and procedures. Develop product knowledge in all areas of the assigned department. Use RF (Radio Frequency) unit as needed and retrieve/organize department product loads. Assist in effectively ordering and maintaining inventory control to maximize sales and limit shrink. Conduct performance appraisals on department associates according to company standards. Maintain effective work schedules to meet production and customer service standards and accommodate associates\' needs. Understand and use company tools such as MPP, financial reports, scheduling, ordering, and business information systems. Ensure operational and merchandising standard practices maximize profitability, with emphasis on priority categories. Maintain solid communication within the department and the organization. Observe and ensure compliance with sanitation, safety and food safety standards. Understand causes and means of resolving and limiting shrink. Have total understanding of the department\'s standard practice manual and program manuals for assigned departments. Perform all other duties as assigned. Qualifications and Skills
Strong understanding of store operations and total store merchandising techniques. Excellent interpersonal, customer service and communication skills. Excellent organizational skills and ability to learn multiple tasks and technical requirements. Demonstrated good judgment in problem solving, decision making, handling complaints, arbitrating disputes and resolving grievances. Desire and ability to lead and manage associates across multiple departments. Department Manager or equivalent experience required. College degree or equivalent preferred. Must be accredited by the National Registry of Food Safety Professionals or similar as a "Certified Food Safety Manager" or complete company-provided training to achieve accreditation within 90 days; accreditation must be maintained. Physical Requirements
Ability to use computers and other communication systems required to perform job functions. Lift up to 20 lbs regularly, overhead; up to 60 lbs occasionally. Push/pull up to 40 lbs regularly. Meet established volume and fixed activity standards. Preferred Requirements
Assist in attaining financial objectives: sales, payroll percent, gross margin, shrink, MPP net percent effectiveness, and control of other expenses. Foster a sales-driven, consumer-focused culture through relationship building and enthusiastic customer awareness. Treat all associates with fairness, dignity and respect. Provide recognition of accomplishments and constructive counseling when necessary. Maintain store appearance and product quality; ensure compliance with company policies and procedures. Lead and manage department associates; hiring, training, and performance management recommendations; support development needs. Use sound judgment in delegation, assignment, and follow-up for efficient store performance. Ensure compliance with security, safety and food safety standards. Maintain merchandising layouts consistent with corporate philosophy. Understand and resolve inventory shrink issues; use company tools such as MPP, financial reports, scheduling, ordering, and business information systems. Maintain solid communications with management and store associates; treat store information as confidential. Perform all other duties and projects as assigned. Must be able to meet physical requirements of the position, with or without reasonable accommodations. Salary:
Salary range is between $18.95 - $27.25 hourly. Equal Opportunity
Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.
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