Protocall Services, Inc.
Crisis Counselor - Fully Remote in Boulder, CO
Protocall Services, Inc., Boulder, Colorado, United States, 80301
Overview
Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide. We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs. Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada. Role
Crisis Counselor – Fully Remote in Colorado Responsibilities
Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality. Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges. Build rapport and foster client engagement during calls. Assess and mitigate risk while maintaining accurate, thorough documentation. Provide resources, information, and referrals as needed. Assist callers in identifying positive coping strategies and developing safety plans. Intervene during emergencies when necessary. Stay calm, professional, and focused while multitasking in a fast-paced environment. This role is ideal for someone who is dedicated to making a positive impact, capable of navigating high-pressure situations, and committed to providing unwavering support to individuals in need. Education and Experience
Education Requirement:
Bachelor’s Degree from an accredited 4 year college or university. Experience Requirement:
Minimum of 1 year direct experience in Behavioral Health or Social Services Location
Fully Remote in Colorado What You Can Expect As a New Employee
As part of Protocall’s 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. During this time, you will develop your skills through various learning modalities, including book learning, group sessions, roleplay, and live call-taking. Successful completion of this training is necessary for continued employment beyond this 6 week cohort training program. Six Week Cohort Training Schedule:
Monday through Friday, 8:00 AM to 4:30 PM PST for six weeks. Post Cohort Training:
After completion, you will begin your regular schedule developed with Protocall’s Scheduling Department during Onboarding. Equal Opportunity Employer
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other characteristics that make us different Seniority level
Entry level Employment type
Full-time Job function
Health Care Provider Mental Health Care Referrals increase your chances of interviewing at Protocall Services, Inc. by 2x
#J-18808-Ljbffr
Protocall Services is a national leader in crisis intervention, providing effective solutions and resources 24/7. Recognized nationally, Protocall has consistently received Top Workplace awards over the past five years, establishing itself as one of the top workplaces in the healthcare industry nationwide. We are telephonic first responders for: Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, college and university counseling centers, and Employee Assistance Programs. Headquartered in Portland, Oregon, Protocall is a remote first organization that serves customers in the U.S and Canada with a team of fully-integrated professionals in select states across the US and Canada. Role
Crisis Counselor – Fully Remote in Colorado Responsibilities
Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality. Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges. Build rapport and foster client engagement during calls. Assess and mitigate risk while maintaining accurate, thorough documentation. Provide resources, information, and referrals as needed. Assist callers in identifying positive coping strategies and developing safety plans. Intervene during emergencies when necessary. Stay calm, professional, and focused while multitasking in a fast-paced environment. This role is ideal for someone who is dedicated to making a positive impact, capable of navigating high-pressure situations, and committed to providing unwavering support to individuals in need. Education and Experience
Education Requirement:
Bachelor’s Degree from an accredited 4 year college or university. Experience Requirement:
Minimum of 1 year direct experience in Behavioral Health or Social Services Location
Fully Remote in Colorado What You Can Expect As a New Employee
As part of Protocall’s 24/7/365 crisis call center, you must demonstrate flexibility in your availability, including a regular willingness to work holidays and weekends. This role begins with an intensive, paid six-week virtual cohort training program designed to refine your skills and ensure readiness for the role. During this time, you will develop your skills through various learning modalities, including book learning, group sessions, roleplay, and live call-taking. Successful completion of this training is necessary for continued employment beyond this 6 week cohort training program. Six Week Cohort Training Schedule:
Monday through Friday, 8:00 AM to 4:30 PM PST for six weeks. Post Cohort Training:
After completion, you will begin your regular schedule developed with Protocall’s Scheduling Department during Onboarding. Equal Opportunity Employer
Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other characteristics that make us different Seniority level
Entry level Employment type
Full-time Job function
Health Care Provider Mental Health Care Referrals increase your chances of interviewing at Protocall Services, Inc. by 2x
#J-18808-Ljbffr