Maximus
Jr. System Consultant (Onsite - Washington, D.C.)
Maximus, Washington, District of Columbia, us, 20022
Overview
Maximus is looking for a Jr. System Consultant in support of the Helpdesk and IT Support Program. The Jr. System Consultant will provide proactive, white-glove customer service for workstation and server hardware, operating system software and application software, as well as help desk services, break-fix and maintenance services, and on-site maintenance. Hardware acquisition, maintenance and support for workstations, laptops, file servers, scanners, printers, and wireless mobile technology. The Jr. System Consultant will provide proactive on-site support to one or more client offices. This is an onsite role at our Washington, D.C. location. Responsibilities
Manage daily server backups. Maintain and upgrade Windows servers. Troubleshoot Microsoft Operating Systems issues. Provide software and hardware support for a very diverse datacenter. Respond to hardware problems and system outages. Gather server performance information. Maintain a database of hardware and warranty expiration dates. Perform hardware and software upgrades. Perform other duties as may be assigned by management. Minimum Requirements
Bachelor's degree in a relevant field and 0-3 years of relevant professional experience or an equivalent combination of education and experience. Responsibilities include but are not limited to
Customer Support and Communication: Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to government staff and/or hardware and software vendors. Ability to effectively teach technical concepts to customers, ensuring clear understanding and proper usage of technology. Technical Expertise in Multi-Platform Environments
Managing Operating Systems: Supporting Windows, Mac, and server systems; installing and configuring application software and computer hardware; ensuring proper configuration, updates, and maintenance. Technical Support and Troubleshooting: Providing technical assistance to staff, troubleshooting issues, and resolving problems related to hardware, software, and network connectivity. User Account Management: Creating and managing system permissions, user and computer accounts; ensuring proper access controls and security measures. Security and Monitoring: Regularly performing security tests and monitoring system security; implementing security protocols, firewalls, and backups. Network Maintenance: Maintaining networks and network file systems in partnership with the client; collaborating with client network administrators to ensure seamless communication and connectivity. Mobile Device Support
Experience in supporting iOS and Android devices, including setup, troubleshooting, and maintenance. Problem solving and Troubleshooting: Ability to diagnose and resolve technical issues efficiently, ensuring minimal disruption to users; knowledge of best practices for system maintenance and user support. Continuous Learning and Adaptability
Willingness to stay up to date with the latest technologies and advancements in both software and hardware. Flexibility to adapt to evolving technical environments and user needs. Bachelor’s Degree in a computer-related field or at least 0-3 years of related technical experience. Customer service training and 0-3 years of direct customer support. Exceptional verbal and written communications skills required to prepare and deliver technical briefings and reports to client staff and/or hardware and software vendors. Experience supporting both Windows and Apple environments with associated back-up solutions and the ability to install and troubleshoot hardware and software in both. Experience supporting iOS and Android devices. Must be able to effectively teach concepts to the customer. Certifications: HP Certified Professional (including Accredited Platform Specialist for desktops, servers, printers, laptops), Microsoft Certified Professional, Apple-Certified Professional. Must be a U.S. Citizen and able to pass a Federal background check. Compensation and Perks
Salary range: $65,000.00 - $85,000.00 per year. Accommodations available during the hiring process upon request. Benefits and additional compensation details provided by Maximus during the hiring process. Equity, Inclusion, and Accessibility
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or impairment. If you require assistance, please contact People Operations at applicantaccommodations@maximus.com. Apply to stay informed about new System Consultant jobs in Washington, DC.
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Maximus is looking for a Jr. System Consultant in support of the Helpdesk and IT Support Program. The Jr. System Consultant will provide proactive, white-glove customer service for workstation and server hardware, operating system software and application software, as well as help desk services, break-fix and maintenance services, and on-site maintenance. Hardware acquisition, maintenance and support for workstations, laptops, file servers, scanners, printers, and wireless mobile technology. The Jr. System Consultant will provide proactive on-site support to one or more client offices. This is an onsite role at our Washington, D.C. location. Responsibilities
Manage daily server backups. Maintain and upgrade Windows servers. Troubleshoot Microsoft Operating Systems issues. Provide software and hardware support for a very diverse datacenter. Respond to hardware problems and system outages. Gather server performance information. Maintain a database of hardware and warranty expiration dates. Perform hardware and software upgrades. Perform other duties as may be assigned by management. Minimum Requirements
Bachelor's degree in a relevant field and 0-3 years of relevant professional experience or an equivalent combination of education and experience. Responsibilities include but are not limited to
Customer Support and Communication: Exceptional verbal and written communication skills required to prepare and deliver technical briefings and reports to government staff and/or hardware and software vendors. Ability to effectively teach technical concepts to customers, ensuring clear understanding and proper usage of technology. Technical Expertise in Multi-Platform Environments
Managing Operating Systems: Supporting Windows, Mac, and server systems; installing and configuring application software and computer hardware; ensuring proper configuration, updates, and maintenance. Technical Support and Troubleshooting: Providing technical assistance to staff, troubleshooting issues, and resolving problems related to hardware, software, and network connectivity. User Account Management: Creating and managing system permissions, user and computer accounts; ensuring proper access controls and security measures. Security and Monitoring: Regularly performing security tests and monitoring system security; implementing security protocols, firewalls, and backups. Network Maintenance: Maintaining networks and network file systems in partnership with the client; collaborating with client network administrators to ensure seamless communication and connectivity. Mobile Device Support
Experience in supporting iOS and Android devices, including setup, troubleshooting, and maintenance. Problem solving and Troubleshooting: Ability to diagnose and resolve technical issues efficiently, ensuring minimal disruption to users; knowledge of best practices for system maintenance and user support. Continuous Learning and Adaptability
Willingness to stay up to date with the latest technologies and advancements in both software and hardware. Flexibility to adapt to evolving technical environments and user needs. Bachelor’s Degree in a computer-related field or at least 0-3 years of related technical experience. Customer service training and 0-3 years of direct customer support. Exceptional verbal and written communications skills required to prepare and deliver technical briefings and reports to client staff and/or hardware and software vendors. Experience supporting both Windows and Apple environments with associated back-up solutions and the ability to install and troubleshoot hardware and software in both. Experience supporting iOS and Android devices. Must be able to effectively teach concepts to the customer. Certifications: HP Certified Professional (including Accredited Platform Specialist for desktops, servers, printers, laptops), Microsoft Certified Professional, Apple-Certified Professional. Must be a U.S. Citizen and able to pass a Federal background check. Compensation and Perks
Salary range: $65,000.00 - $85,000.00 per year. Accommodations available during the hiring process upon request. Benefits and additional compensation details provided by Maximus during the hiring process. Equity, Inclusion, and Accessibility
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or impairment. If you require assistance, please contact People Operations at applicantaccommodations@maximus.com. Apply to stay informed about new System Consultant jobs in Washington, DC.
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