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Saxbys

Student Cafe Operating Officer (BOSTON UNIVERSITY)

Saxbys, Boston, Massachusetts, us, 02298

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Overview

Accepting applications for Spring 2026 and future semesters! Who We Are:

Saxbys is a hospitality company driven by its mission to Make Life Better and dedicated to social impact in the communities it serves. We believe in building careers and treating teammates as partners. Join us in bringing our Experiential Learning Platform to college campuses across the country. We are looking for team members who are passionate about equipping the next generation of leaders and entrepreneurs with the skills they will need to succeed in the future workplace. Job purpose:

As the Student COO of a Saxbys cafe you will gain invaluable experience developing a team, and managing the financials and business fundamentals of a bustling cafe. You will have the support and resources of the Saxbys headquarters team and ownership of entrepreneurial and operational processes. The Student COO program

will be offered semesterly to two students and operates on a rotational model: 8 weeks on Team Development and Community Leadership and 8 weeks on Financial Management.

What You Will Own

Team Development: Build and lead a high-performing team of peers through recruiting, training, coaching, and performance management to create a positive work environment that embodies Saxbys values and culture. Community Leadership: Establish the cafe as a community cornerstone through hospitality, partnerships, and initiatives that demonstrate Saxbys' commitment to making life better. Financial Management: Drive cafe profitability by managing sales growth, labor costs, inventory, and overall operational efficiency while maintaining Saxbys high standards for product quality and guest experience. Brand Representation: Serve as the face of Saxbys on campus, communicating the company's mission, values, and Experiential Learning Platform to stakeholders, guests, and potential team members.

Who You Will Support

Operations Lead: Collaborate on strategic initiatives, provide regular updates on cafe performance, and implement feedback to improve operations. Marketing Team: Generate content for social media, implement local marketing initiatives, and execute promotional campaigns to drive cafe awareness and sales. Recruiting Team: Assist in identifying, recruiting, and developing talent for cafe positions and future Student COO succession planning.

Who You Will Supervise

This position will supervise an average of 50 direct reports.

What Success Looks Like

Cafe achieves or exceeds budgeted revenue targets Cafe operates at or above budgeted Net Operating Income 30%+ of cafe staff are developed into Team Leads Guest satisfaction metrics consistently above 4.5/5

Where You Excel

Developer of Individual Contributors Master of Prioritization Adaptable to Change Autonomous Problem Solving

What You Have Done

Completed at least one year of undergraduate studies Demonstrated leadership experience in academic, professional, or volunteer settings Experience in customer service, hospitality, or retail preferred

What is Required

Support, exhibit, and promote Saxbys Mission and Core Values in all daily activities. Must be an undergraduate student of the partner organization in good academic standing Ability to work 20 hours per week during cafe operating hours Physical requirements: able to stand, walk, and smile for extended periods; able to stoop and kneel; push, pull, lift or carry up to 35 lbs; ascend or descend ladders, stairs, ramps

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Note:

This page includes application fields and legal notices as part of the online application process.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion is voluntary and will not be considered in hiring decisions. Any information provided will be kept confidential. As set forth in Saxbys's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status. If you believe you belong to any protected category, please indicate accordingly. This information is used to measure outreach and recruitment efficacy pursuant to applicable laws. Disability status information is collected separately and is voluntary. Completion does not affect eligibility for employment. For details, see the OFCCP guidelines and related notices provided with the application. PUBLIC BURDEN STATEMENT: This survey is voluntary and may take about 5 minutes to complete.

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