Crowe
ServiceNow ITOM Implementation Senior Consultant
Crowe, Los Angeles, California, United States, 90079
ServiceNow ITOM Implementation Senior Consultant
Crowe is seeking a highly technical Senior Staff to join our ServiceNow ITOM team. This position focuses on hands-on ServiceNow development and configuration for ITOM modules (Discovery, Service Mapping, Event Management). You’ll be part of a collaborative delivery team, architecting and building scalable ServiceNow solutions for clients.
Responsibilities
Execute deep technical configuration and scripting for ServiceNow ITOM, including:
Discovery patterns, probes, and sensors
MID Server installation, configuration, and troubleshooting
Event Management rule creation and alert correlation
Service Mapping design and deployment
Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).
Translate technical requirements and architecture into scalable, supportable implementations.
Work closely with Solution Architects and engagement leads to ensure solution quality and alignment.
Write and maintain clear, reusable documentation and internal development standards.
Support system testing, UAT, deployment, and ongoing performance tuning.
Participate in internal technical design sessions and code reviews.
Engage with clients during technical workshops, validations, or post-go-live support.
Desired Skills
Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods
In-depth understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling
Experience integrating with third-party tools like SolarWinds, SCOM, Dynatrace, LogicMonitor, etc.
Familiarity with cloud infrastructure (AWS, Azure, GCP) and hybrid environments
Strong troubleshooting skills with MID Servers, connectivity, and system performance
Certifications
ServiceNow Certified System Administrator (CSA) – Preferred
ServiceNow Certified Implementation Specialist (CIS) – Discovery, Service Mapping, or Event Management – Preferred
Certified Application Developer (CAD) – Preferred
Qualifications
3+ years of professional experience
2+ years of direct ServiceNow ITOM hands-on work
Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management
Ability to independently deliver technical solutions with minimal supervision
Excellent written and verbal communication, particularly around documenting complex logic
Comfortable working both independently and collaboratively within distributed teams
Willingness and ability to travel up to 30% as needed for client engagements
Compensation and Benefits The wage range for this role takes into account various factors. A reasonable estimate of the current range is $74,100 - $147,800 per year. Crowe may adjust compensation based on skill sets, experience, and other business needs. Crowe is an equal opportunity employer.
Why Crowe? Crowe’s ServiceNow practice empowers technical professionals to do meaningful work in a collaborative environment. You’ll work with industry-leading experts and deliver powerful ITOM solutions. We uphold Crowe’s values of Care, Trust, Courage, and Stewardship. We comply with employment eligibility verification where applicable.
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Responsibilities
Execute deep technical configuration and scripting for ServiceNow ITOM, including:
Discovery patterns, probes, and sensors
MID Server installation, configuration, and troubleshooting
Event Management rule creation and alert correlation
Service Mapping design and deployment
Develop and maintain integration solutions with external systems (e.g., monitoring tools, CMDB feeders).
Translate technical requirements and architecture into scalable, supportable implementations.
Work closely with Solution Architects and engagement leads to ensure solution quality and alignment.
Write and maintain clear, reusable documentation and internal development standards.
Support system testing, UAT, deployment, and ongoing performance tuning.
Participate in internal technical design sessions and code reviews.
Engage with clients during technical workshops, validations, or post-go-live support.
Desired Skills
Proficiency in JavaScript, REST/SOAP APIs, and ServiceNow scripting methods
In-depth understanding of ServiceNow CMDB, discovery patterns, and infrastructure modeling
Experience integrating with third-party tools like SolarWinds, SCOM, Dynatrace, LogicMonitor, etc.
Familiarity with cloud infrastructure (AWS, Azure, GCP) and hybrid environments
Strong troubleshooting skills with MID Servers, connectivity, and system performance
Certifications
ServiceNow Certified System Administrator (CSA) – Preferred
ServiceNow Certified Implementation Specialist (CIS) – Discovery, Service Mapping, or Event Management – Preferred
Certified Application Developer (CAD) – Preferred
Qualifications
3+ years of professional experience
2+ years of direct ServiceNow ITOM hands-on work
Demonstrated experience implementing and configuring ServiceNow Discovery, Service Mapping, and Event Management
Ability to independently deliver technical solutions with minimal supervision
Excellent written and verbal communication, particularly around documenting complex logic
Comfortable working both independently and collaboratively within distributed teams
Willingness and ability to travel up to 30% as needed for client engagements
Compensation and Benefits The wage range for this role takes into account various factors. A reasonable estimate of the current range is $74,100 - $147,800 per year. Crowe may adjust compensation based on skill sets, experience, and other business needs. Crowe is an equal opportunity employer.
Why Crowe? Crowe’s ServiceNow practice empowers technical professionals to do meaningful work in a collaborative environment. You’ll work with industry-leading experts and deliver powerful ITOM solutions. We uphold Crowe’s values of Care, Trust, Courage, and Stewardship. We comply with employment eligibility verification where applicable.
#J-18808-Ljbffr